Mumbai Local Train Complaint & Customer Care Number
- State : Maharashtra
- City : Mumbai
Mumbai Local Train Complaint & Customer Care Number
CENTRAL RAILWAY:
Central Railway Control Room : 22622685 22624555 22659563
Central Railway Chhatrapati Shivaji Terminus: 022-22697330.
Dadar: 022-24143841
Lokmanya Tilak Terminus Kurla: 022-25290234 022-26502475 25298499.
Kalyan: 95251-2311499
WESTERN RAILWAY:
Western Railway Control Room : 23070564 23017379 23635959 22084287
Western Railway Call 131 or 22005388
Railway Disaster Managment : 10720
Mumbai Pune Expressway Call 09822498224
MUMBAI LOCAL TRAIN HELPLINE NUMBERS:
Railway Police Western Railway: 22039800
Mumbai Railway Control Room: 23081725 23007476
Reservation Check PNR Status: 135-137 22695959
Bandra Terminus: 26435756
Borivali Railway Police Station: 28054869
Andheri Railway Police Station: 26254735
Vasai Road Railway Police Station: 95250-2336977
Mumbai Central Station: 23061763 23073535
Panvel Railway Station: 27452244
Vashi Railway Station: 27812024 27812677
Kalyan Junction Helpline: +91-251-2317181
CBD Belapur Railway Station: 27570514
Central Railway Parcel Office Enquiry Number :022-22620629/022-22620629
Interactive Voice Response Catering Services Complaints: 2621551
Mumbai Local Railway Accident Helpline: 10721/9833331111 [Dadar West]
Mumbai Local Railway Accident Helpline: 022-22694040 [CST]
Bomb Detaction & Disposable Squad Unit Numbers: 22080501 22650707
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Suffocation Rise As Central Railway Switches Off Blowers by Aakash.:
(4 of 5)
Dear All,
We are facing Suffocation As Central Railway Switches Off Blowers.the 'blowers' in local trains aren't working, leaving them with no ventilation. Already, peak-hour crowds don't leave any breathing room, and the problem gets worse when people shut the doors and windows to keep rainwater out.
Intially when Bombardier local the Blowers were working but from last 3 months it is not working . situation become worse when old local trains come, there is no proper ventilation even blowers not working..
We request u to atleast open blower for long rote trains ie karjat,ambarnath,badlapur all these trains are already crowded if it gets late situation become worse or peak hours trains we daily travel from ulhasnagar to dadar.
Hope u will look into this & take some action
Bestregards,
Aakash
improper train timing & delay in services by V.P.GADGIL:
(4 of 5)
during pick hrs. train after 5.57pm from dadar to borivali next fast train is at 6.12pm (after 15 min gap) and train after 6.18pm next train is at 6.32pm (14 min gap)
both 6.12pm and 6.18 trains diverted to slow track at santacruz and then both train follow slow trains going ahead stopping in between the two station also. ram mandir station is the big headache for borivali fast trains. i think no one is bother about it.
6.18pm at dadar train takes around 50 minutes to reach at borivali station
Suggestions for prevention accidental falls from local trains by Sree Lakshmi Addepalli:
(4 of 5)
I would like to suggest a way of preventing accidental falls. We could install train doors with a pulley like handle so that before entering the platforms it can open up and people can get outside or inside. After 1 minute and before leaving a station the pulley handle can be locked and the train can start proceeding away from the station.
This will stop last minute people getting down
Train coach was voweling very by Yatin keer:
(4 of 5)
Amarnath fast train was caught at 11.06 from dadar.train 2 last coach was voweling very high.
You guys are really doing a good Job by Ninad Joshi:
(4 of 5)
Hi team,
Actually i couldn't find a feedback site so writing here.
I would like to take a moment and let you all know that entire team of Mumbai Railway are doing a fantastic Job. Handling a Huge database is very very difficult and in that you resolve people's issue as soon as you can. I had similar issue with UTS app and you guys resolved it without me going through the trouble. Awesome, cant thank you enough. Its not easy to handle such huge crowd and at the same time delivering at the right time. Indian Railways are the best. Cheers.!!
Request ramp for weelcahiar user by Gulzar:
(4 of 5)
This is Mohd Gulzar shaikh, I am physically handicap and totally wheelchair user ..I hearties request to you please make a ramp on nalasopara east railway station for wheelchair user person , because it's very difficult to travel on nalasopara east maharastra sation...
Please do something... it's all weelchair user request....... Mumbai nalasopara east
Trains late everyday by santosh Battise:
(4 of 5)
I am regular commuter of Mumbai central local train since last 15 years. Now a day every day trains are late by half an hour and more, also announcement of train's updates not happening properly at kalyan station which make lot trouble to commuters.
Luggage Compartment - Dont Allow fish seller basket in luggage compartment by pravin:
(4 of 5)
Dear Sir,
Please dont allow fish seller basket in local train luggage compartment. They are using luggage compartment of local train in mumbai for commercial purpose at free of cost. Spoiling luggage compartment daily. It is difficult to use this luggage bogy to other user.
Please do proper rule to stop fish seller basket carrying in luggage compartment.
Thanks & Regards
Pravin
Trains late everyday by santosh Battise:
(4 of 5)
Today also trains are late as cstm F-diva reached kalyan station at 2:03pm instead of 1:32 pm.
This happens regular basis no improvement is there.
Why its not getting improved as we are regular commuter since long so many years and paying for this service if not pay then penalise then why we are not getting proper service.
Trains late everyday by santosh Battise:
(4 of 5)
Every day central line trains are late, yesterday also train was late by 20 minutes.
Fast train whose arrival time was displaying on indicator was 1:05pm, wand actually train was arrived at kalyan on 1:35pm.
Since there is no improvement in service except fair price.
Charsi, alcoholic people and prostitutes on platform by santosh Battise:
(4 of 5)
Several time it is noticed on kalyan railway platform 1 Charsi, alcoholic people and prostitutes quarreling, consuming alcohol openl
Harbour train problem by Arun K:
(4 of 5)
1] When we miss the 09:00am CST train at Kurla Harbour route, we dont have any alternative but to wait for the 09:04am CST train which always arrive at Kurla station after the 09:08am CST Ladies special train.
Every passenger has to wait minimum 15 minutes for the next train after 09:00am & if all the trains are late has to wait for some more time causing late to attending office.
2] The people who have to wait are often irritated when the ladies special train 09:08am which is scheduled after 09:04am train comes earlier. This has been ocurring for the last 2 months & is causing unrest among the people which will drive the mob to release their anger at the station premises.
3] There are many other passengers travelling in the Ist Class as NO TC comes in the train for ticket checking & we have to tell the passenger to get down at the next station & some of them dont even listen to us.
We the passengers appreciate your quick action
Thanks
return passenger by navjyot rathod:
(4 of 5)
start diva train from starting. becuase lots of people come return in dombivali so dombivali people cant get seat in dombivali start train..plz do anything for that
Harbour train delay by Arun Kedari:
(4 of 5)
1] When we miss the 09:00am CST train at Kurla Harbour route, we dont have any alternative but to wait for the 09:04am CST train which always arrive at Kurla station after the 09:08am CST Ladies special train.
Every passenger has to wait minimum 15 minutes for the next train after 09:00am & if all the trains are late has to wait for some more time causing late to attending office.
2] The people who have to wait are often irritated when the ladies special train 09:08am which is scheduled after 09:04am train comes earlier. This has been ocurring for the last 2 months & is causing unrest among the people which will drive the mob to release their anger at the station premises.
3] There are many other passengers travelling in the Ist Class as NO TC comes in the train for ticket checking & we have to tell the passenger to get down at the next station & some of them dont even listen to us.
We the passengers appreciate your quick action
Thanks
Virar and Nalasopara passenger doing a Dadagiri by Ashwat poojari:
(4 of 5)
Virar and nalasopara passenger are totally doing dadagiri in train . the have a groups and the have fix seats.
No TC in 1st class harbour line by Priyanka:
(4 of 5)
Recently many passengers without possessing 1st class ticket have the audacity to travel in first class and if someone tries to decently tell them that they aren’t supposed to they start fighting back. This is ridiculous as even after we paying a huge amount to buy the 1st class ticket it feels unworthy to travel in it. The only reason behind this is that there are no TC’s . We long distance commuters have to just bear the non sense of these other passengers for no reasons. This is some real serious issue which needs to be taken care of ASAP. We have an entire day to face at work with challenges and if we gonna start our day just facing such problems at the start of the day than it’s really not done. I’m not saying it’s gonna benefit us a lot but at least to some extent. It’s my request to please look into the matter and take the necessary actions ASAP.
Thank you.
First class compartment is full by second class passengers on Suburban trains cst ti karjat by Dhananjay:
(4 of 5)
Pl look into it we are spending money on first class monthly pass almost 6times more than the second class fare .
But the cmpartment is occupied by the second class passengers and we are not getting any seats. No ticket checkers on Thane Karjat root.
Complaint against hawkers in train by Indian citizen:
(4 of 5)
Now days again in harbour line hawkers mob are increased in trpain.
They are not allowing to passenger move on.
If we asked to take them side they misbehaving with passenger.
Kindly take action against hawkers so passsenger can travel peacefully.
Regarda
Platform fans & lights by Pradip salunkhe:
(4 of 5)
Dear sir, I observed that platform fans of khandeshwar railway station running continuously. As this is winter season there is no requirement of fans and to waste electricity. I don't know situation at other stations. Also platform lights of khandeshwar are aways off during morning this becomes safety issue. You are requested to take necessary action against my complaint.
Not accepted Card payments at Naigaon West railway counter (Mumbai) by Tukuna Dakua:
(4 of 5)
I am regularly passenger in rail in Mumbai local train Naigaon to churchgate.when I am going to counter Naigaon West counter person told me edc machine not working it since 4 day's same issue.i want to payment ticket through debit card.he told me if its central govt issue what can I do for you.kindly shortcut the issue.
Thanks & Regards
Tukuna
Service issue | Complaint | Query | Feedback | Suggestion | Reply