Mumbai Local Train Complaint & Customer Care Number

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Mumbai Local Train Complaint & Customer Care Number



Central Railway Control Room : 22622685 22624555 22659563 

Central Railway Chhatrapati Shivaji Terminus: 022-22697330.

Dadar: 022-24143841

Lokmanya Tilak Terminus Kurla: 022-25290234 022-26502475 25298499.

Kalyan: 95251-2311499



Western Railway Control Room : 23070564 23017379 23635959 22084287 

Western Railway Call 131 or 22005388


Railway Disaster Managment : 10720

Mumbai Pune Expressway Call 09822498224



Railway Police Western Railway: 22039800

Mumbai Railway Control Room: 23081725 23007476

Reservation Check PNR Status: 135-137 22695959

Bandra Terminus: 26435756

Borivali Railway Police Station: 28054869

Andheri Railway Police Station: 26254735

Vasai Road Railway Police Station: 95250-2336977

Mumbai Central Station: 23061763 23073535

Panvel Railway Station: 27452244

Vashi Railway Station: 27812024 27812677

Kalyan Junction Helpline: +91-251-2317181

CBD Belapur Railway Station: 27570514

Central Railway Parcel Office Enquiry Number :022-22620629/022-22620629

Interactive Voice Response Catering Services Complaints: 2621551

Mumbai Local Railway Accident Helpline: 10721/9833331111 [Dadar West]

Mumbai Local Railway Accident Helpline: 022-22694040 [CST]

Bomb Detaction & Disposable Squad Unit Numbers: 22080501 22650707

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Customer Care

Requesting To Know Clear Details

Respected Sir/Madam,
I am Dr.Ami Mamania-A Physiotherapist,living in Dombivli working in thane in private Clinic.
As Mumbai local trains are started for essential Services, Won't Doctors working in private clinics are included in That? Afterall We are also doctors and just because we work in private clinic doesnt mean we should be denied to travell.Hope to have response from your side soon.

June 26, 2020 Dr.Ami Mamania

My bag not found

I am travel the western railway (local),my destination from dahisar to dadar. I out the dadar station and realized my bag is missing. Please help this bag my original I'd proof.My bag date missing 4/3/2019 and time is (dahisar)9:48pm to (dadar)10:22pm. Please find my bag

March 4, 2020 Ajay bhivsane

Passage block

In local train why the passage are blocked.passanger of long route who are staying at karjat khopoli Ambernath kasara asangaon they are facing lots of problems while boarding the train.passage are blocked by dombivali thane .etc people..despite of having lots of train for dombivali, kalyan and thane... railway staff, it's a humble request to you please take strict action for passage blockers..if u will make strict rule and charge one will die due to rail accident.hope so u will take action. kindly do the needful...

February 3, 2020 Harjit kaur

Women's in local

Speaking on behalf of all those typical middle class women...who used to take ride from local trains n do their journey in a conjusted n crowded overloaded other way to dissolve such a journey... Either u provide more compartments else increase the availability of more trains as metro is not the answer for these middle class world. Thanks. (u people are famous.....if u do something.....masses will follow u....that's y I send this mail to you guys...sorry for the inconvenience)

January 28, 2020 Karma

Cold weather

Please put off the fan of all the Mumbai suburban platforms.

January 15, 2020 ATUL GALIA

Cold , fan

Please put off the all electric fan of all the platforms during this cold whether. Doing so you will save valuable electricity of nations. Passengers are convulse. Avoiding fan.

January 15, 2020 Atul Galia

About getting proper ticket

Hello sir/madam,
I want purchase the 1 month pass from mansarovar to ghatkopar via thane. But the station master give me that ticket via kurla on date 12/12/19 and I forgot to see the that ticket whether it is proper or not.Another day dated 13/12/19, I request her to please make corrections into it.But she refused to do it.She said that I can't do anything.So what should I do.Should I use that pass on Thane route.Please consider my request.
Reply soon,

December 13, 2019 Sandesh Patil

Local traim time problem

I am deeapk i went mankhurad lot of problem face traveling in local train as hurber line daily eveing time traim so late and full rush plz sir take action and soal the problem.

December 13, 2019 Deepak B Gaikwad

People getting into first class compartment without ticket

4:59 Thane train from Matunga has passengers without first class ticket. Please look into the matter.

December 6, 2019

Ticketless travel

I’m on-board the 4.58 Thane train in the first class compartment and there are atleast 7-10 people travelling in this compartment including 4 boys who don’t have a ticket

December 6, 2019 Deepal Gogri