Sugama Tourists Customer Care, Complaints and Reviews
Travel Services
Date: 06/06/2017
Sugama Tourists Customer Care Contact Number : +91 4113 9098
Sugama Tourists Customer Care Address: Shop No.7, Vishwa Complex, 2nd Cross, Gandhi Nagar, Bangalore, Bangalore District, Karnataka, India - 560037
Sugama Tourists Customer Care Number : +91 4113 9096
Sugama Tourists Customer Care Toll Free Number : +91 4113 9098
Sugama Tourists Customer Care Helpline Number : +91 2228 3986
Sugama Tourists Customer Care Address: Shop No.7, Vishwa Complex, 2nd Cross, Gandhi Nagar, Bangalore, Bangalore District, Karnataka, India - 560037
Sugama Tourists Customer Care Number : +91 4113 9096
Sugama Tourists Customer Care Toll Free Number : +91 4113 9098
Sugama Tourists Customer Care Helpline Number : +91 2228 3986
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Bus number py 01 cm 2212 by DEEPAK DESAI:
(4 of 5)
Bus accident near ranebennuru tool plaza
time daily sugama travels by Ekanath kadam:
(4 of 5)
redBus mTicket
Route: Bangalore to Bijapur
Ticket No: D39CHUDG
PNR: TS181212181704DURD/5582486/ROUTE NO-16, BANG - INDI
Travels: Sugama Tourist Route No - 16 (2389)
Departure time: 08:30 PM Dec 12, 2018
Reporting time: 08:15 PM Dec 12, 2018
Seat Numbers: U2
Boarding point: Majestic Anandrao Circle, but this reached at 7.30 please check and update me kindly
Hopeless travels by Vijay patil:
(4 of 5)
Don't have common sense to check whether the passenger is boarded or not
Parcel by Vijay Anand:
(4 of 5)
We have not received 1 box from your end.LR No.857/71477.It is already more than 2 month. I have visited your sugama office @ chennamma circle, Hubli many times.If you keep quiet that it is none of my business to find out.What should be my next step? Kindly reply.
This is my 2nd mail sending it to you.
Improper taking without respect for ladies by Manjunath:
(4 of 5)
Since I travel from 3 years dis was the worst journey ,my family ladies are in toilet they r ready to leave nd taking very rude , in midnight roadside what to do they r not lessoing and shouting.
Bus no ka 20 c 9512
Bangalore to mudgal bus
Kindly provide good drivers nd other employees for better service.
Improper taking without respect for ladies by Manjunath:
(4 of 5)
Since I travel from 3 years dis was the worst journey ,my family ladies are in toilet they r ready to leave nd taking very rude , in midnight roadside what to do they r not lessoing and shouting.
Bus no ka 20 c 9512
Bangalore to mudgal bus
Kindly provide good drivers nd other employees for better service.
refund of Rs. 686 by BYJU:
(4 of 5)
booked ticket through Sugama App on 1.8.19 from Karwar to B'lore for 3.8.19 @ 7.30 bus. Amount got debited but ticket not received. Contacted Customer Care over phone. Informed will be credited back to account. Nor credited till now. As instructed booked a new ticket. Confirmed with PNR 6595355. Request to credit back the amount at the earliest
Amenities by Sagar:
(4 of 5)
As I asked kinner to switch on charging point.he replied as no. It's like sircasting kind of Words.not given time to urinate as well.(KA 51 AA 9177.BANGLORE TO BELAGAVI)This Time I am feeling very bad experiences in sugama.till now I prefered sugma travels.and recommend to my family and friends to use sugama travels.
Henseforth I will not use sugama Tourist.and also inform to family and friends to not prefer Sugma Travels.
Now days you are giving bad service.
Keep well behavior kinner and drivers it's better to your service.specialy for north karkataka Service.
No time sense at all..even driver dnt no the route by Dr savan:
(4 of 5)
Very worst expirence ..they dnt hv tym sense ..even driver dnt no the route ...these (sugama) ll nt grow up..learn the standard itt n time sense from VRL..grow up guys ...
Rude behavior of driver by name Nandeesh +919620136648 and Bangalore staff person(I don't know the staff name) 08022377777 by Laxmi:
(4 of 5)
Hello sir,
I traveled by suguma from mudhol to Bangalore on 30 Dec, 2019 by bus number 3378 at 7.35 pm and driver name Nandeesh .+919620136648
Was not knowing the exact stop, so I tried to connect the number from 7pm which was mentioned in the message. But I couldn't connect him even after trying for multiple times. Then I saw the bus stopping nearby Shanti Sagar , have been waiting there.
Driver called me at 7.35pm, he started speaking very rudely way, where are you, don't you know the stop, what if I left without stopping for you. So on. I complained the same to Bangalore branch, even that guy response too rude, I have tried to convey him reviews about rude behavior of staff, you ppl didn't address n pls check n address. He started replying very rudely, do you want me to say driver to stop there only. I politely replied I didn't mean so many reviews about the same. Just conveying to address, since still staff behavior is same. He spoke rudely saying learnt behavior from our parents, no need to learn from you ppl n disconnected the call.
I have been traveling by srs/vrl travels from almost 8years. Never faced this kind of situation.
So worst behavior by travelling first time by suguma.
I think, if person doesn't have training on, how to behave with the customer either for staff or driver? If so, I would not have faced today, even after mentioning so many reviews abt the same from many ppl.
Hope you will understand and address the same, so that nobody should not face like me.
Thanks,
Laxmi
karwar-worst operator agent by SUJAYKUMAR:
(4 of 5)
Dear AbhiBus and Sugamateam,
Subject- Really sorry to say itwas a horrendous experience with your transport service provider Sugama Touristas I couldn’t join my new job in time.
I SujayKumar Naik, I Booked theticket for my friend in the name of Mallika Naik, single lady to travelfrom Karwar Uttara Kannada to Bangalore on 11/10/20 to join her new job inBangalore. It was a serious step in her life so I booked the bus a day beforein advance on 9/10/19 with pnr no TS201009093521672478WEFY. as I alwaystrust and prefer private buses to travel for my safety.I booked the bus through an onlineportal by Abhibus.com, bus operator name Sugama Tourist and paid onlinefor seat no U6. However, My boarding time was7:45pm, so I was reached to the karwar bus stand @7:42pm , that time Icalled to driver or some crew person phone number 7026878115 @7:48pm ,(Fyi- I have attached call history screen shot) but driver was told theyare already left karwar and on the way to ankola @7:48 they are in Arga(place),Arga appropriate 13 km away from the sugama bus boarding point, I requested forStop the bus we will catch their itself but driver was disagree for that and hetold go and ask the office like, It was a disheartening situationfor me because, though I booked in advance, she ended up staying in the bus standwith a jobless person.She was really shocked anddepressed because she didn’t have any other way to reach Bangalore to join hernew job. Moreover, there was no way She could travel by any other way. So Itried to sort out this by all the possible ways to requested with the Sugamaoffice people but they are shouting with me and my brother also, Irresponsible Sugama supervisor and his staff are giving theJustification for themselves but no one helped with the single lady passenger,they blame us for external online booking , they told don't ask hear ask with Abhibusand all if I booked through with their office 100% they will help me butno one cooperated and sorted my things out.Disappointed single ladypassenger had to go back by hiring a private car to home in heavy rain.I think this is the unpardonablemistake from Abhibus And Sugama Tourist as it has affected her life and herfuture career and I would expect a proper enquiry about this issue from yoursaid as it is unfair with me. Hope you will understand my pain anddisappointment and do the needful. I would like to file the case on Abhibusand Sugama Tourist in consumer court with this issue, as I consider this isa serious offence. For Your Reference: Kindly note remark about yourteam the concern team bus no KA51 AD5223FROM KARWAR TO BANGALORE DATED11.10.2020 SEAT NO: U6Passenger Name: Mallika NaikEmail Id-sujaynaikv@gmail.com
Many thanks
Sujaykumar8050000166
Staff in the bus are not coperative by Karthik R Shetty:
(4 of 5)
I am travelling in Sugama Bus from Bangalore to Yellapur today. When I complained to the bus staff that the co-passanger has probably consumed alcohol and he is troubling during travelling.They have not acted on my greviances.This shows the rude attitude of the staff.Kindly take some action against the issue.
Very bad expirence by Prashant hiremath:
(4 of 5)
Sugama is very pathetic, worst travel agency , co passengers are horbile. Restless journey ,, is anyone responsible person help me t change my seay
Window blocked by Prasad patil:
(4 of 5)
Windowblocked. There is prer service of bus. Suffocation.
Stop for Dinner by Vinod Bandodekar:
(4 of 5)
I was travelling from Belgaum to bangalore. The bus stopped for dinner at NEW MULLA DHABA.
You should stop in a place which is clean and suitable for all.
I am sure you will act ans revert on the same
Worst service by Ravi poojary:
(4 of 5)
ನಾನು ಅಭಿ ಬಸ್ ವೆಬ್ಸೈಟ್ ನಿಂದ ನನ್ನ ಆಯ್ಕೆಯ ಟಿಕೆಟ್ ಬುಕಿಂಗ್ ಮಾಡಿ ಅದರ ಕನ್ಫರ್ಮೇಶನ್ ಸಂದೇಶ ನನಗೆ ತಲುಪಿದ್ದಾಗ್ಯೂ ಕೂಡ... ನನ್ನಿಷ್ಟದ, ನಾನು ಆಯ್ಕೆ ಮಾಡಿದ್ದ ಸೀಟು ನನಗೆ ಸಿಗಲಿಲ್ಲ... ನಾನು ಆಯ್ಕೆಯೇ ಮಾಡಿರದ ಮತ್ತೊಂದು ಸೀಟಿಗೆ ನನ್ನ ಸ್ಥಳಾಂತರಿಸಿದರು..
Worst service by Ravi poojary:
(4 of 5)
Online seat book ಮಾಡಿದ್ದರೂ ಕೂಡ ನಾನು ಆಯ್ಕೆ ಮಾಡಿದ್ದ ಸೀಟು ನನಗೆ ದೊರಕಿಸಿಕೊಡಲಾಗಲಿಲ್ಲ.... ಸಬೂಬುಗಳು ,ಕಾರಣಗಳು
Worst arrangements by A.V.Venkateshmurthy:
(4 of 5)
Your package trip for Tirupati and Tirumala is most worst and your team guide didn't co-operate to passanger and not made proper arrangements, he did his own decision, during the package the breakfast and lunch not proper arrangements and also not good
Bus stranded in the middle of nowhere by Sowmya Deshpande:
(0 of 5)
Travelling from Bangalore to Gulbarga, we are stranded in the middle of nowhere because bus has issues with tyre. Why do such buses even allowed to be on the road? Help us
Enquiry by Archana:
(3 of 5)
I lost my bag in ur sugama bus from Laxmeshwar to Bengaluru on 10 th July morning. Someone took my bag how I can search my bag. Plz help me
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