Hello sir,

I traveled by suguma from mudhol to Bangalore on 30 Dec, 2019 by bus number 3378 at 7.35 pm and driver name Nandeesh .+919620136648

Was not knowing the exact stop, so I tried to connect the number from 7pm which was mentioned in the message. But I couldn't connect him even after trying for multiple times. Then I saw the bus stopping nearby Shanti Sagar , have been waiting there.

Driver called me at 7.35pm, he started speaking very rudely way, where are you, don't you know the stop, what if I left without stopping for you. So on. I complained the same to Bangalore branch, even that guy response too rude, I have tried to convey him reviews about rude behavior of staff, you ppl didn't address n pls check n address. He started replying very rudely, do you want me to say driver to stop there only. I politely replied I didn't mean so many reviews about the same. Just conveying to address, since still staff behavior is same. He spoke rudely saying learnt behavior from our parents, no need to learn from you ppl n disconnected the call.

I have been traveling by srs/vrl travels from almost 8years. Never faced this kind of situation.
So worst behavior by travelling first time by suguma.

I think, if person doesn't have training on, how to behave with the customer either for staff or driver? If so, I would not have faced today, even after mentioning so many reviews abt the same from many ppl.
Hope you will understand and address the same, so that nobody should not face like me.

Thanks,
Laxmi