MSRTC Complaint & Customer Care Number
- State : Maharashtra
- City : Mumbai
- Address: Dr. Anandrao Nair Marg Mumbai Central Mumbai 400008.
MSRTC Complaint & Customer Care Number
Public living in anywhere in this country entirely depend upon public transportation. Bus service is considered to be the most preferable transport for getting to work visit friend’s home and holiday destinations. Bus service gives you the most reliable and safe comfortable traveling experience. If you are planning to enjoy holidays and tours you can grab certain offers of tours and packages all over Maharashtra and India. With the increased rate of travelers the competition of bus services is also increasing day by day. MSRTC Operates Volvo buses service under brand name “Shivneri”.
Shivneri Customer Care Toll Free Number:1800 22 1250
All India Number(s):
022-23074272 (Mumbai Central Depot)
022-24229905 (Parel)
022 23085581
022-23023900
HEAD OFFICE M.S.R.T.C:
Maharashtra Vahatuk Bhavan
Dr. Anandrao Nair Marg
Mumbai Central Mumbai 400008.
EPABX No.: 022-23023900
Fax : 022-23086352
Customer Care E-mail :
msrtchelpdesk@gmail.com
pgsupport@billdesk.com
instantpay@techprocess.co.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Complain by Kapil Male:
(4 of 5)
Dear sir,
Regarding Bhokar Depo Dist Nanded,There is no time value to staff & management, Buses are not departure on time hence passenger are suffered from them,there is lak of monitoring issue as well as seems partiality within staff from superior.
Today no any bus departure from 5.30am 6.45am...
In this situation how will increase revenue of MSRTC....??
Please check and resolve the issue.
Thanks...
to regular buses time to time by dhiraj gomkale:
(4 of 5)
Dear sir,
regarding ramtek bus depo dist nagpur there is no time value to management and passenger time buses.buses are not departure on time, hence passenger are suffered from them.
there is a daily problem of buses from saoner to ramtek and viseversa.therefore lot of time to be waste.the time scheduled declared by msrtc is 20 to 30 min. but there is a 1 to1.30 hour gap.
please check and solve the issue
Thanks......
candactor not support by any information by RAHUL DEVIDAS MAHINDRAKAR:
(4 of 5)
Dr sir.
Candactor not any information by stop's bus no. MH20BL1725
M
my ticket no.022513
Shivshahi bus early 30 min depart from boarding place by Mr Sachin Gosavi:
(4 of 5)
Dear Sir/ Madam
Sub : This is regarding the Shivshahi bus reservation.
Name of Bus : Shirdi to Patel.
Reservation : From Sinnar to Ghatkopar.
Date : 29.04.2019.
Bus Type. : Shivshahi
Boarding time: 8.30 am at Sinnar.
Total Person. : 2
Seat No. : 25 & 26.
Bus No. : 0860
Driver No. : 21937
Conductor No. : 71921
We have reached at Sinnar bus stand morning 8.08 am, but above time dated bus was already reach Sinnar bus stand at morning 8.00 am and then after 5 min bus move from them, bus conductor calling to me on 8.03 am,due to that time I am traveling to bus stand and our cell phone on a bag ,hence I am unable to pick the call. When I reached at Sinnar bus stand morning 8.08 am and waiting for the bus ,but when the more time passed out then at 8.22 I enquired at bus stand office. That time they informed to me wait it will came at around 8.30. After 8.47am I again going to bus stand office and talk about bus not came, he informed to me wait it will be came shortly. after 9.00am I again going to bus stand enquiry office and and asked about bus that time the controller informed to me bus is already passing out at 8.00 am.
I asked to him How it possible, if the bus boarding time at Sinnar is 8.30 and bus passing out at 8.00 am already. This is cheating with customer . I request to you kindly logg the my complaint against the bus operators, depo person, and bus conductor how they can move the bus from Sinnar stand without taking the reservation passanger.after that I call to bus conductor and asking for the same issue he told me that our bus time at Sinnar is 8.00am. I requested him and asked, then why in reserveation sheet time mentioned as 8.30. He unable to answer my question, I asked them where is the bus now, he told me, pass mahamarg bus stand. Pls also note that Mahamarg time is also 9.30 am and bus reach at 9.00am at mahamarg.
It is completely seem that the MSRTC is doing the cheating with customer. I request to you plz refund my paid amount with intrest otherwise I will move to consumers court for further line of action of any, it is cleary cheat with customer.
Attachment : 1) Reservation ticket
2) Sinnar bus stand bus
entry register .
3) MSRTC bus time with
place
Awaiting your reply
Thanks
SACHIN
Buses not there schedule time by Payal Nahata:
(4 of 5)
Bus not come on there schedule time
Behavior also not good with passengers
When complaining of them to controller there behavior also not good with students
Suddenly cancelled bus without information to passengers
Bus not stop shirur tajband by Akash Gaikwad:
(4 of 5)
Vardha bus latur to shirur tajband not stop bus no MH 20 BT 5013 dt on 02-08-2019 8:30min am
7 वाजेची बस 6 :45 गेली त्या बाबत by SANTOSH BHAGWAN SHETE:
(4 of 5)
मा सर मी अर्जदार संतोष शेटे असे निर्दनस आणून देतो की आपली जी एस टी बसजी मुकामी आळवड ला असते ति सकाळी ७ वाजता डहाळेवाडी ला येते पण २ दिवसा पासुन ६:४५ येते १५ मिनीटे येते त्यामुळे मी मीझ्या
ऑफिस ला पोहचत नाही
तरी माझ्या अर्जाचा विचार करावा
women misbehaving by varsha ananta kangane:
(4 of 5)
A.G.Katkad(conductor) Depo: Gangakhed he was misbehaving me date:18/08/2019 bus no:MH 20 BL 0059 Gangakhed shegaon bus name
Bad service and abused by driver by VIJAYA VISHWAS PATIL:
(4 of 5)
I am 60 years old lady,reserve seat no 39 and 38 behind driver seat as consult with reservation person of MSRTC but seat actually are last 2.this happens twice with me from nalasopara to alibag same seat 39 on and 30th of september and alibag to nalasopara on 9th of september.very bad employee service they are not deserving candidate please take action against them...7021739128
bad service and bad employer by VIJAYA VISHWAS PATIL:
(4 of 5)
MSRTC employer are anadi they are not deserving as they are not trained properly..they do not have knowledge about bus,bus reservation seat numbers.
gavthi people..please take a strict action..i book seat no 39 nalasopara to alibag on 30th august behind the driver but they change the bus and my seat goes last one...ok first time but same thing happen with me on 9th september 2019 as i book seat no 39 from alibag to nalasopara and seat goes to last one...seat reserved by msrtc person reservation counter but they are not having any knowledge. from alibag they told me you should complaint in nalasopara..
7021739128
if anyone read this complaint then take a strict action..and if you are partial then god will see..with all my curse
No bus last 1.30 hr by Dipak Kamble:
(4 of 5)
I am traveling from Gargotu bus stop to Pimpalgaon from last 1.30 hr no any bus shedules by controlling authority.
Cancel the ticket and amount refund by Rupesh:
(4 of 5)
I have booked ticket on 08/11/2019 for going to Kharepatan
Bus - Mumbai to Malvan
Timing - 4.00
Boarding - Kurla nehru nagar
Travel date - 09/11/2019
Seat number - 4
Ticket is book but we have not been received email or sms from MSRTC
I call Mumbai Central office explaining everything they told me you can show aadhar card and travel
Again today morning at kurla nehru nagar st stand i explain everything to controller they check aadhar card and pan card and said ok you can travel
Lastly at Panvel st stand - controller asking hard copy of ticket other wise we can't travel
He said do not show any document, he harassment to my father to take new ticket
This is very bad thing happened today morning
I will take new ticket for my emergency
I want to refund my amount which deducted for online ticket booking
Please do the needful
RUPESH LINGAYAT
9869843063
Bus not stop by Purna Harshal Patil:
(4 of 5)
Very bad services of Msrtc ( Kalyan & Bhiwandi) depo buses not stop in Bhiwandi
bypass. All buses have empty & most passengers standing at that place. But both depo (local) not stop. What's a reason? It's a very bad services. Pls visit that place & check & clear the issue.
जागा आरक्षित करणेबाबत by Prashant murumkar:
(4 of 5)
मी महाराष्ट्र राज्य मार्ग परिवहन महामंडळाचे आॅनलाईन जागा बुकिंग करण्याचे अॅप घेतले असून त्या वर योग्य ती माहिती दिली आहे.पण महाराष्ट्र राज्य मार्ग परिवहन महामंडळाचा कोणताही ई.मेल येत नाही.तो पर्यंत माझे सीट आरक्षित होत नाही . कृपया लवकरात लवकर मेल करावा
About Bus.. by Sayyd ubed:
(4 of 5)
Resp sir,
I am a pessenger travelling in Aurangabad to Ambajogai bus. Vehicle No ( MH 20 BL 2819 ).
I want to tell u sir the bus is doing so so trubble Hence I can not travell well Bus drver and Cunductor was good but vehicle trubble do very distrubing to us.
I request to u sir plz maintain to our vehicle for good jurny.
Hope u will be done it as soon as
Thanking...
msrtc pension Help Me by Bandu Shivaling Kumbhar:
(4 of 5)
Dear Sir,
mi bandu kumbhar chalak kr 9785
mala 18 month houn gele aahe tari mala aanki pension milali nahi mi beed cheya office la gelotar udava udavi che utar det aahe mala aata paise chi khup garaj aahe tari mala aapleya kadun madat hovi maji miss nirala bandu kumbhar aajari aasun mala khup paisechi garaj aahe
mob no 9271924592
by Santosh Sarvade:
(4 of 5)
Refund not received from MSRTC for cancelled bus by MSRTC. Details as under :-
Trip No : SGLM0008080
Ticket No : 41703612 Seat No : 13 & 14
From Swargate to Tasgaon
Bus Type : Ordinary
E ticket booking not showing in e mail address by Satish Ambewadkar:
(4 of 5)
My msrtc e ticket
Bus condition is very bad but fare is slipper class by Bhagwan bharat:
(4 of 5)
But condition is very bad but fare is slipper class
About reservation by Utkarsh Phadatare:
(4 of 5)
I was booked my ticket for 10/09/2022.Parel - Kharsundi via dahivadi for kurla nehru nagar to dahivadi. It was sleeper seating bus, but today I check that bus ,didn't seen bus that route. So what I do .
Service issue | Complaint | Query | Feedback | Suggestion | Reply