KSRTC India Customer Care, Complaint and Reviews
Helpline Tollfree Number
Date: 08/17/2017
- State : Kerala
- City : Trivandrum
KSRTC Customer Care Contact Number : +91 0471-2463799
KSRTC Customer Care Address : Office of Managing Director, TRANSPORT BHAVAN, Fort, Trivandrum, Kerala, India- 695023
KSRTC Customer Care Number : +91 0471 2463799/238
KSRTC Customer Care Toll Free Number : +91 1800-419-4287
KSRTC Customer Care Fax Number : +91 0471 2462679
KSRTC Customer Care Helpline Number : +91 944 707 1021
KSRTC Customer Care Query Number : +91 0471 2471011
KSRTC Customer Care Address : Office of Managing Director, TRANSPORT BHAVAN, Fort, Trivandrum, Kerala, India- 695023
KSRTC Customer Care Number : +91 0471 2463799/238
KSRTC Customer Care Toll Free Number : +91 1800-419-4287
KSRTC Customer Care Fax Number : +91 0471 2462679
KSRTC Customer Care Helpline Number : +91 944 707 1021
KSRTC Customer Care Query Number : +91 0471 2471011
Service issue | Complaint | Query | Feedback | Suggestion | Reply
accident by shihab:
(4 of 5)
Regards,
Shihab,Dear Sir,
On 15/04/2019 ,the bus driver of the Parasala depot broke down the back right side of my vehicle( picture attached) .Complaint at fort station immediately. How to get driver for department ? What action will take against the driver?
Mob:-9495383332.
Ticketing issue by Anjana:
(4 of 5)
I am a regular passenger at aryanad parandode bus from medical college I felt very glity to inform you that it was a big mistake from your side...so surley I have to compliment about this..on 8/6/19 bus time 6:10pm from medical college...I am a regular passenger from pmg .that was a rainy day in the bus there is no much crowd but it's look crowd...from peroorkkada there is a passenger(women) came into the bus .she stand in the footboard but the conductor not attend the passenger.atlast she gave the ticket money to the conductor when bus reach at nedumangad... That time he shout like an animal ..he said that he is a clerk passenger have to go and ask for the ticket...we are common people.. usually conductor ask for the tickets and we pay... please warn this kind of people at least please be careful to talk with women other ways it creates more problems please not this...bus no-rt591 ard
Ladies seat reservation is an original or fake by Deepa Ramesh:
(4 of 5)
Hi,
I want to know that in every bus there is a few seats reserved for ladies only, now it is valid or it is a fake promise. Because every day I am using ksrtc bus for my travelling from Ernakulam to muvattupuzha, same time and same bus. But in this bus these ladies reserved seats are using by our gentle men and they are not ready to give those seats to ladies. Conductor is also giving his silent permission to these men for using these ladies seats. Today again I faced the same situation. Due to some health issues I can't be standing a long time in buses. So I request Conductor for a ladies seat which all are seated by the men. He is not ready to give the ladies seat to me. All are arguing that if the men are ready to give then I can sit otherwise I need to stand in the bus.
Below the bus details
KL15 7176
Ernakulam to vagamon
Time : 5:25 am
Complaint by Jifin tj:
(4 of 5)
Condector behaving is not good
Very badly behaving for
Customers
Veichle number kL15 A2273
Please suddenly action
For this condecter
Deliberate delay by Conductor by Venugopal C P:
(4 of 5)
Alleppey to Coimbatore Superfast bus
(KL 15 A 958 - RPK270) was to leave Thrissur Stand at 9.45 am today (31.07.2019). The bus driver and conductor get into the bus at 10.00 am. And then says there was a reservation and trying to call the person who has reserved. Is the conductor privy to details of person booking the ticket? Does this bus have a reservation? Or was he trying to get an acquaintance a seat. Even if there was a reservation and the passenger comes late does the bus wait for him? The bus was already late by 15 minutes.
No service -PNR NO. K1630392 by SATHYAN NATAKKAL:
(4 of 5)
Dear sir,
Ref. To the above PNR NO. the bus was cancelled without any information. I know complaining doesn't make any sense as your responsible staff are least bothered as they get their salary even they don't do their duty
Pls reimburse my ticket charges immediately
Regar0ds,
Sathyan
9188832669
Service complaint by Syamily:
(4 of 5)
FP are not taking passengers from pathirappally in alpy -cherthala route. FP passed through pathirappally at 5.50pm.
This negligence is causing too much trouble in this adverse climate. Kindly note.
Mr by Sijo:
(4 of 5)
Hi
My name is Sijo Jose. Mobil No 9744223855.
On 9/8/19, using my credit card I was trying to book two tickets from Thodupuzha to TVM (low floor AC); Rs791 is deducted from my bank account with out ticketing.
Please do the refunding of Rs791 for me.
Sijo jose.
Over rate of ticket (14-8-2019) by Varun A N:
(4 of 5)
11:30 pm Rajahamsa bus from Bangalore to Davanagere. Cost hiked to 460/- rupees. Regular was 330/-
Your price system looks like day robbery. Great initiative
Compliant about the bus running in the route padappakara. by Joshni mole J:
(4 of 5)
Bus fails to come in correct time. We have to wait more than an hour to get the bus.Bus service is so pathetic here.
we Wanted bus service by Lineesh:
(4 of 5)
Dear sar
We wanted bus service KOZHIKODE to TIRUR bus service in night because night bus 10.30 after 3.30 this is long distance any person blocked in this rout please helped
Requesting bus service to kothamangalam route by Sibin Shaju:
(4 of 5)
Respected officialls..
I am regular traveller in ksrtc bus, between kothamangalam to ernakulam route.. In between 7:30 pm to 9:00 pm there is only 1 or 2 service to kothamangalam route from ernakulam south.. some times it may be only 1 service.. peoples are waiting in bus stops and wasting their health and time. More over peoples are tired after their works. At this time there are 6 or 7 service to chalakkudy and more over the buses are fully empty.. so humbly i am requesting to make an arragement for 1 or 2 service to kothamangalam route in between this time..
Thank you...
Ladies seat by Dr. Denna Sara Joy:
(4 of 5)
Respected sir/Madam,
It's a small request to the authority about the ladies seats. Most of the ladies were facing this same issue. I am working in Bangalore. Almost all months I'm coming to Kerala by Karnataka KSRTC, because they have ladies seats. Kerala KSRTC doesn't have that option while booking. Most of the timings the nearby seats are share by gents. It's very difficult for long trips. So kindly add that option. So we can comfortably travel in our KSRTC. Kindly consider this request.
Regards,
Dr.Denna Sara Joy
Regarding online booking by Roshit T Joseph:
(4 of 5)
Sir, മൂന്നാർ ബാംഗ്ലൂർ ബസ്സിന് കോതമംഗലത്തു നിന്ന് ബത്തേരിക്ക് സീറ്റ് ബുക്ക് ചെയ്യാൻ ഓൺലൈനിൽ പറ്റുന്നില്ല
Please slove it
Service Complaint by P V Mathewkutty:
(4 of 5)
Sir
I'm working at Palakkad . I use to travel from Palakkad to Aluva on every fridays. As far as I'm aware,all buses are required to pass through the Aluva bus stand after 9 pm. But most of the KSRTC superfast buses towards Ernakulam and Trivandrum do not follow that.The recently started Thrissur-Ernakulam FPs are also not passing by the Aluva bus stand.As local bus services are not available after 9 pm its really difficult for the passengers .Kindly look into this problem and do the needful,as soon as possible.
KSRTC Bus ladies reservation seat by Anagha OM:
(4 of 5)
Sir, I, Anagha OM a central govt. employee, resident of Trivandrum was traveling KSRTC public transport (RNK 999, KL 15 9414) with my husband on 17/10/2019 at 6.30PM. The bus was crowded and the ladies seats were filled with men. When I requested to the conductor for the seat he teased me. I repeatedly requested to the conductor but he didn't took any action. It was written in the bus that "traveling in the reservation seat is punishable and will be fined Rs500". But I didn't get justice.
Kindly requesting you to take action against the conductor who didn't done his job.
Anagha OM
9567301920
No buses available by Lijo:
(4 of 5)
Respected sir, you have changed the local service to fast from Trivandrum to vellarada at morning. Now we students are suffering as we don’t have any other bus at that time. We are getting late for classes. So please do the needful.
Lack of Patience and Carelessness by Sajeef:
(4 of 5)
ഈ അടുത്ത ദിവസങ്ങളിൽ ആയി KSRTC ബസുകൾ വരുത്തി വെക്കുന്ന അപകടം കൂടുകയും അതുമൂലം ഒരുപ്പാട് പേരുടെ ജീവൻ നഷ്ടപ്പെടുകയും ചെയ്തിട്ടുണ്ട്... പ്രൈവറ്റ് ബസുകളുടെ പോലെ ഒരു മത്സര ഓട്ടത്തിന്റെ ആവശ്യം kSRTCക്ക് ഉണ്ടോ.... ദയവ് ചെയ്തു driversന് ബോധവൽക്കരണം നടത്തി ഒരു മാറ്റം കൊണ്ടുവരാൻ ശ്രെമിക്കണമെന് വിനീതമായി അപേക്ഷിക്കുന്നു
Mr. by Sunil. T:
(4 of 5)
സർ
ഞാൻ 18/11/2019 നു രാത്രി 3:30Am കൊല്ലത്തു നിന്നും വയറ്റില യ്ക്ക് തൃശൂർ സൂപ്പർ ഫാസ്റ്റ് ATE - 277 TRV Dippo ബസ്സിൽ യാത്ര ചെയ്കവേ
ബസ്സിൽ ഡ്രൈവർ സീറ്റിനു പുറകിൽ ഉള്ള ലേഡീസ് സീറ്റിൽ ഇരിയ്ക്കുക ആയിരുന്ന എൻറ്റെ മകളെ ശല്യം ചെയ്യുകയും തോളിൽ ചാരിനിന്നൽക്കുകയും ചെയ്തപ്പോൾ ഉള്ളിലേയ്ക്ക് നീങ്ങിയിരുന്നപ്പോൾ ആ സീറ്റിൽ ബലമായി കയറി ഇരിയ്ക്കുകയും ചെയ്തപ്പോൾ ചോദിയം ചെയ്ത എന്നെ ശകാരിക്കുകയും, വേണമെങ്കിൽ താനും കയറി ഇരുന്നോ എന്നു പറയുകയും ചെയ്ത യാത്രക്കാരനെ മാറ്റുവാൻ കണ്ടക്ടർഓട് ആവശിയപെട്ടപ്പോൾ
കണ്ടക്ടർ നിരുത്തരവാദപരം ആയി പെരുമാറുകയും ആയാത്ര ക്കാരനെ സഹായിക്കും വിധം സംസാരിയ്ക്കുകയും, ലേഡീസ് സീറ്റിൽ അങ്ങിനെ യൊക്കെ ഇരുന്ന് എന്നു വരും എന്നുപറയുകയും, ആയാത്ര ക്കാരൻ കുറച്ചുസമയം ഇരുന്നിട്ട് പോകും എന്നുപറയുകയും എന്നെ അയ്യാളെ കയ്യേറ്റം ചെയ്യാൻ നിർബന്ധിതനാക്കുകയും ഉണ്ടായി.
ആയതിനാൽ എനിയ്ക്ക് ഉണ്ടായ മാനസിക ക്ളേസ്സത്തിനും മാനക്കേടിനും ജോലിയിൽ വീഴ്ച വരുത്തിയ കണ്ടക്ടർ നു എതിരെ നടപടികൾ എടുക്കണം എന്നും അപേഷിക്കുന്നു
എന്റെ പരാതി നമ്പർ G3/6916/19/kLM
Bus timing issue by Mohd Shammash Amir:
(4 of 5)
I booked the ticket from Gulbarga to Belgaum and from Gulbarga timing is showing 12am night but the bus is reaching to gulbarga around 1:30am to 1:45am,
And ksrtc staff is telling sense from last 7 years its happening like this only.
But KSRTC is puting in trouble to passenger in mid night, you should have to change the timing in online booking immediately.
Passengers have to wait around 2 hours in bus stand..
Ksrtc is wasting the passengers timing.
You should have to take change the online timing as soon as possible...
And your Gulbarga KSRTC counter staff is not having the manners how to tall with passenger they all are talk in rudely way...
So please take the action and change the timing also..
Service issue | Complaint | Query | Feedback | Suggestion | Reply