Indian Railways Customer Care Number and SMS Shortcode

Indian Railways Customer Care Number

Phone: 011-24107464, 011-26886540

E-mail ID : customercare@indianrailways.gov.in

IRCTC Customer Care Number

Phone: 011-39340000

Fax: 011-23345900

Chennai Customer Care No: 044-25300000

For Railway tickets booked through IRCTC -

General Information/I-tickets/e-tickets: care@irctc.co.in

For Cancellation E-tickets: etickets@irctc.co.in

For Shubhyatra users: shubhyatra@irctc.co.in

For Mumbai Suburban Season tickets: seasontickets@irctc.co.in

Registered Office / Corporate Office :

Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259

Complaints/Grievances/Feedback - IRCTC | Indian Railways

PNR Status - Click Here

Train Enquiry - Click Here

SMS Service - 54959 | 57886 | 5676747 | 139

54959

SMS HELP TRN to 54959 and get the list of services and their commands. SMS TRNLINK to 54959 and receive the link to access these services via WAP (mobile browser).

Train Help Command - SMS HELP TRN to 54959

PNR Status - SMS PNR [10-digit PNR No.] to 54959

Ticket Availability - SMS TRNAV [Train No.] [Source] [Destination] [DDMM] [Class] to 54959

Trains Between Two Stations - SMS TRNBT [Source] [Destination] to 54959

Train Schedule (send the first few characters of the train name) - SMS TRNSH [first few characters of the train name] to 54959

Train Schedule (by Train No.) - SMS TRNSH [Train No.] to 54959

Access via WAP (Mobile Browser) - SMS TRNLINK to 54959

57886

COMPLETE TRAIN INFORMATION - write IRTrain [train name] or [train number] send SMS to 57886 for information on trains

TRAIN TIMETABLE - write IRTT [train name] or [train number] send SMS to 57886 for time table of train

PNR STATUS - write IRPNR [PNR number] send SMS to 57886 for Status of PNR

TRAINS BETWEEN TWO STATION - write IRSCH [Station Name] send SMS to 57886 for trains between stn1 and stn2

SEAT AVAILABILITY - write IRSAVB [HELP] send SMS to 57886 for help on seat availability

TRAIN DELAY STATUS - Write Iralert [PNR Number] to get the train delay status send SMS to 57886 for train delay

5676747

Train Menu - SMS TRAIN to 5676747

Checking your PNR status - SMS PNR [your PNR number] to 5676747

Checking for Trains running between two stations - SMS TL [starting city] [ending city] to 5676747

Checking for Ticket Availablity - SMS TA [train number] [starting city] [ending city] [journey date] to 5676747

139



For PNR Enquiry - SMS PNR [10-digit PNR number] to 139
e.g. PNR 1234567890

For Train Arrival/Departure Enquiry - SMS AD [Train number] [Station STD code] to 139
e.g. AD 12859 022

For Accommodation Availability - SMS SEAT [train number] [DOJ** ddmmyy] [Station from: STD code] [Station to: STD code] [class] [Quota]*** to 139
e.g. SEAT 12561 020611 0542 0571 SL G

For Fare Enquiry - SMS FARE [Train number] [DOJ** ddmmyy] [Station from: STD code] [Station to: STD code] [class] [Quota]*** to 139
e.g. FARE 12561 020611 0542 0571 SL G

For Train Time Table - SMS TIME [Train number] to 139
e.g. TIME 14034

For Train Name/Number - SMS TN [Train name] or TN [Train number] to 139
e.g. TN Kalka Shatabdi or TN 14034

** DOJ is Date of Journey
*** Quota is optional field. for e.g. enter G for general, CK for Tatkal

Cancellation of e-tickets

On failure of cancellation of the ticket with repeated attempts please contact IRCTC immediately at 011-39340000 or email at etickets@irctc.co.in