IRCTC Customer Care Number, Toll Free Helpline, Email ID, Complaint and Reviews

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This post is consisting support information for the people who are using It includes IRCTC customer care number, toll free helpline number and customer service email ID.

IRCTC.Co.In is among India’s most famous portal. It allows people to book Indian Railways Tickets Online. The website accepts payments through debit card / credit card, net banking, wallets etc.

IRCTC Customer Care Details

There are huge amount of people in all over country and even outside India too, who prefer IRCTC to book tickets. The customers who are using this site or willing to use it, must be having various kind of complaints, suggestion, feedback, reviews queries etc. For that, they can use below mentioned details.

IRCTC Office Contact Details

IRCTC Customer Care Number – 011-39340000 / 011-23340000

It is the main customer care number to the people who are willing to consult their problems and want information related to IRCTC.

IRCTC Chennai Customer Care Number – 044-25300000

Sponsored Links

This number is the Chennai-based customer care office. People who want to contact the customer care representatives of Chennai, they need to call on this number.

I-tickets/e-tickets Customer Care Email : [email protected]

For inquiries related to the tickets which have been booked online. If you have any kind of questions related to I-tickets or e-Tickets of IRCTC, those can be entertained through email by using above address.

For Cancellation E-tickets : [email protected]

If have booked e-Tickets using the IRCTC portal and willing to cancel them. Then you are suggested to mail the related things and queries on this email ID. Please note, cancellation charges apply for e-Tickets cancellations.

For Mumbai Suburban Season tickets : [email protected]

This email ID is specifically dedicated to the suburban season ticket inquiries for Mumbai city. For related assistance, you must email on it.

Important Links

Contact Page :
Other contact information are available on this page. You are suggested to follow this page to obtain more details to contact IRCTC customer care department.

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Customer Care

Refund Not recieved to bank

Transaction ID: 100002020542524
Ticket is cancelled but ticket refund amount not received to bank
Complain regarding PNR no. 6633973345
Refund status has not received refund amount is 335.0
Cancellation/Refund ID: 100000380120976

Irctc Account: Raj834043 (Raj Gupta)

December 2, 2019 Raj Gupta (Raj834043)

Refund of amount

I have book ticket from Secundrabad to Nellore on 14/7/19 through irctc online and amount deducted from my account and ticket was not booked and I received message from you as follows
"An amount of Rs 365.49 deducted against IRCTC Txn ID 100001940298438on 14-Jul-2019will be refunded as your ticket could not be booked / service not rendered."
I request you to refund the amount and complaint is given on 21-07-2019 and Ticket ID-4510575 allotted by you. But so far there is no reply from your side. hence i request you to take necessary action.

July 25, 2019 K.Sridhar

Huge cancellation charges levied

Dear Sir / Madam,

I have booked the following train tickets. But unfortunately, due to my suddent ill health am unable to travel as per doctor's special advice and subsequently I have cancelled the bookings. I have been refunded only small amounts in each travel cancellation. This is a huge burden for me as am already in a deep financial crunch. Am under strict medication and such a huge cancellation amount is hurting me a lot.

I request you to please help me out.

W SITA NAGAMANI+3,S1 57,S1 60,S1 58,S1 61,
Fare:480.This rail travel is insured

W SITA NAGAMANI+3,S4 9,S4 12,S4 10,S4 13,
Fare:835.This rail travel is insured

W SITA NAGAMANI+3,S4 27,S4 24,S4 26,S4 29,
Fare:500.This rail travel is insured

W SITA NAGAMANI+3,S5 1,S5 4,S5 2,S5 3,
Fare:500.This rail travel is insured

W S SAI PRASAD+2,S8 65,S8 68,S8 66,
Fare:735.This rail travel is insured

Fare:645.This rail travel is insured

Am attaching herewith my health report for your ready reference and favourable action.

W Sathya Sai Prasad

December 18, 2018 W Sathya Sai Prasad

Refund not recd

PNR N0. 4705120831

Train cancelled due to "Gaja"
on 16-11-2018 from Chennai

SMS recd that amount will be refunded and will be credited back.
Till date refund not received.

mobile: 9840889111

December 5, 2018 P R Swaminathan

Call me
Reband my pemand

October 13, 2018 Mohana D nadar

After modification the site is not that good

I tried many times to reserve tickets but the site takes time to respond and after loading asks for mobile and mail id verification, I was even not able to enter the mobile number and mail id. Once going back, then the tickets will be over.This how i Pissed-off from the site. If you can do something to prevent this please help in booking tickets by improving the site not to show the unnecessary things.


October 13, 2018 Kranthi


Booked ticket yesterday but no message found. Please help us urgently . My ticket date is today

October 1, 2018 alok Kumar Singh

Refund amount is not received yet

Hi Team,

Please refund my amount of 4680 rs back soon.

September 17, 2018 Mohsin

Lost luggage

i have lost or exchanged my luggage while travelling in train no.12902

August 27, 2018 girish gurnasinghani

Fans are not working

I am seating on d1 seat number. 44
I am travailing from sawai madhopur to kota
There are fans not working
The train number is 12466
My pnr 2349637005
I hope you will do something very fast

August 2, 2018 Bharat singh