IRCTC Customer Care Number, Toll Free Helpline, Email ID, Complaint and Reviews

Indian Railway Date: 07/06/2017
This post is consisting support information for the people who are using IRCTC.co.in. It includes IRCTC customer care number, toll free helpline number and customer service email ID.

IRCTC.Co.In is among India’s most famous portal. It allows people to book Indian Railways Tickets Online. The website accepts payments through debit card / credit card, net banking, wallets etc.

IRCTC Customer Care Details

There are huge amount of people in all over country and even outside India too, who prefer IRCTC to book tickets. The customers who are using this site or willing to use it, must be having various kind of complaints, suggestion, feedback, reviews queries etc. For that, they can use below mentioned details.

IRCTC Office Contact Details

IRCTC Customer Care Number – 011-39340000 / 011-23340000

It is the main customer care number to the people who are willing to consult their problems and want information related to IRCTC.

IRCTC Chennai Customer Care Number – 044-25300000

Sponsored Links

This number is the Chennai-based customer care office. People who want to contact the customer care representatives of Chennai, they need to call on this number.

I-tickets/e-tickets Customer Care Email : care@irctc.co.in

For inquiries related to the tickets which have been booked online. If you have any kind of questions related to I-tickets or e-Tickets of IRCTC, those can be entertained through email by using above address.

For Cancellation E-tickets : etickets@irctc.co.in

If have booked e-Tickets using the IRCTC portal and willing to cancel them. Then you are suggested to mail the related things and queries on this email ID. Please note, cancellation charges apply for e-Tickets cancellations.

For Mumbai Suburban Season tickets : seasontickets@irctc.co.in

This email ID is specifically dedicated to the suburban season ticket inquiries for Mumbai city. For related assistance, you must email on it.

Important Links

Contact Page : www.irctc.co.in/eticketing/contact.jsf
Other contact information are available on this page. You are suggested to follow this page to obtain more details to contact IRCTC customer care department.

Reply / Feedback / Contact Complaint

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Cancellation of e ticket by mrnm123:

    (4 of 5)

    I have to cancel my e ticket please call me on 7977633692 and please help me to cancel it.PNR no.is 8423521658 and 2822125414 please call me as soon as possible

    refunds by parkash:

    (4 of 5)

    I have cancelled my ticet on 16 april bt till nw i didnt receive any refund
    please cont- 7531922508

    Train running delayed by Sushil Thakur:

    (4 of 5)

    As of now train running running by 9 hours delayed without any reason shared with the passengers. Also since last 1 hour and 30 minutes train stopped at the station near by Lucknow jumction. Can you pls let us know what is happening.


    PNR-6110909075
    Trn:12557
    Dt:06-05-2018
    Frm MFP to ANVT
    Cls:SL
    P1-S11,12
    P2-S11,13
    P3-S11,14
    Chart Prepared
    Helpline No.:
    Customer Care 138 , Security 182

    Refund issue by Ran vijay yadav:

    (4 of 5)

    I have tried to much times daily 40 to 50 times but no response from your side I really unhappy . Try to understand my situation and call me my no 9304639792. Need help

    Ticket did not book. But money deducted. by Mongol Biswas:

    (4 of 5)

    Good Morning sir.... I booked ticket on 7th may 2018. From Pune to Howrah. But ticket not booking but amount 1500/- got deducted from my account. So please take the appropriate action to refund my 1500/-rs. In my account. So please kindly check it... Regards, Mongol biswas

    Fans are not working by Bharat singh:

    (4 of 5)

    Sir
    I am seating on d1 seat number. 44
    I am travailing from sawai madhopur to kota
    There are fans not working
    The train number is 12466
    My pnr number.is 2349637005
    I hope you will do something very fast

    lost luggage by girish gurnasinghani:

    (4 of 5)

    i have lost or exchanged my luggage while travelling in train no.12902

    Refund amount is not received yet by Mohsin:

    (4 of 5)

    Hi Team,

    Please refund my amount of 4680 rs back soon.

    Ticket by alok Kumar Singh:

    (4 of 5)

    Booked ticket yesterday but no message found. Please help us urgently . My ticket date is today

    After modification the site is not that good by Kranthi:

    (4 of 5)

    Hi,
    I tried many times to reserve tickets but the site takes time to respond and after loading asks for mobile and mail id verification, I was even not able to enter the mobile number and mail id. Once going back, then the tickets will be over.This how i Pissed-off from the site. If you can do something to prevent this please help in booking tickets by improving the site not to show the unnecessary things.

    Thanks.

    by Mohana D nadar:

    (4 of 5)

    Call me
    7977815231
    Reband my pemand

    refund not recd by P R Swaminathan:

    (4 of 5)

    PNR N0. 4705120831

    Train cancelled due to "Gaja"
    on 16-11-2018 from Chennai

    SMS recd that amount will be refunded and will be credited back.
    Till date refund not received.

    mobile: 9840889111

    huge cancellation charges levied by W Sathya Sai Prasad:

    (4 of 5)

    Dear Sir / Madam,

    I have booked the following train tickets. But unfortunately, due to my suddent ill health am unable to travel as per doctor's special advice and subsequently I have cancelled the bookings. I have been refunded only small amounts in each travel cancellation. This is a huge burden for me as am already in a deep financial crunch. Am under strict medication and such a huge cancellation amount is hurting me a lot.

    I request you to please help me out.

    PNR:8609204841,TRN:51033,DOJ:23-12-18,SL,PUNE-SNSI,DP:04:20,
    W SITA NAGAMANI+3,S1 57,S1 60,S1 58,S1 61,
    Fare:480.This rail travel is insured

    PNR:8209264469,TRN:16218,DOJ:25-12-18,SL,SNSI-SUR,DP:23:55,
    W SITA NAGAMANI+3,S4 9,S4 12,S4 10,S4 13,
    Fare:835.This rail travel is insured

    PNR:8562963630,TRN:11027,DOJ:26-12-18,SL,SUR-AKOR,DP:09:40,
    W SITA NAGAMANI+3,S4 27,S4 24,S4 26,S4 29,
    Fare:500.This rail travel is insured

    PNR:8309304866,TRN:11027,DOJ:27-12-18,SL,AKOR-GUR,DP:10:22,
    W SITA NAGAMANI+3,S5 1,S5 4,S5 2,S5 3,
    Fare:500.This rail travel is insured

    PNR:4151602179,TRN:12653,DOJ:20-01-19,SL,MS-TPJ,DP:23:30,
    W S SAI PRASAD+2,S8 65,S8 68,S8 66,
    Fare:735.This rail travel is insured

    PNR:4705445173,TRN:16128,DOJ:21-01-19,SL,TPJ-MS,DP:14:45,
    W S SAI PRASAD+2,RAC 11,RAC 12,RAC 13,
    Fare:645.This rail travel is insured

    Am attaching herewith my health report for your ready reference and favourable action.

    Regards,
    W Sathya Sai Prasad
    9840761220

    refund of amount by K.Sridhar:

    (4 of 5)

    Sir,
    I have book ticket from Secundrabad to Nellore on 14/7/19 through irctc online and amount deducted from my account and ticket was not booked and I received message from you as follows
    "An amount of Rs 365.49 deducted against IRCTC Txn ID 100001940298438on 14-Jul-2019will be refunded as your ticket could not be booked / service not rendered."
    I request you to refund the amount and complaint is given on 21-07-2019 and Ticket ID-4510575 allotted by you. But so far there is no reply from your side. hence i request you to take necessary action.

    Refund Not recieved to bank by Raj Gupta (Raj834043):

    (4 of 5)

    Transaction ID: 100002020542524
    Ticket is cancelled but ticket refund amount not received to bank
    Complain regarding PNR no. 6633973345
    Refund status has not received refund amount is 335.0
    Cancellation/Refund ID: 100000380120976
    I REQUEST YOU TO REFUND MY AMOUNT QUICKLY

    Irctc Account: Raj834043 (Raj Gupta)

    Regarding my refund of cancel ticket by Ravina meena:

    (4 of 5)

    3 December 2019 ka ticket confirm nhi hua or cancel ho gya but refund nhi hua.bhopal jodhpur train PNR NO.4512249393

    Failed transaction amount refund by Balbhadra mishea:

    (4 of 5)

    Sir
    I was booing ticket on dt 5-2-2020 with transaction id- 100002271237421 . For travelling on 24-2-2020.with amount Rs 719.But transaction failed and did not get refund till now. Therefore you are request to solve my problem as arly as possible.

    by Saksham yadav:

    (4 of 5)

    I register my email id wrong I want to correct it there was a problem which not I not login in my account email ID I want to correct it

    Please change my email sonaliGupta159@gmail.com sakshamyadav@gmail.com by Saksham yadav:

    (4 of 5)

    Sonaligupta159@gmail.com to sakshamyadav159@gmail.com please change my email

    Refund by Lalan Prasad:

    (4 of 5)

    Refund Against cancelled ticket PNR-2207957559

    Service issue | Complaint | Query | Feedback | Suggestion | Reply