UTS App Complaint & Customer Care Number
UTS App Complaint & Customer Care Number
UTS on mobile app is an Indian Railways official android mobile ticketing app to book unreserved train tickets.
Paperless ticket has been enabled in entire Chennai suburban section entire Mumbai suburban section and New Delhi–Palwal section in continuation of Paperless ticket now Season and Platform Tickets are introduced. In addition to that now ‘Change Handset’ feature is introduced which is used to Change passenger old handset to new one and active Season Ticket will transferred from old handset to new one.
UTS APP CUSTOMER CARE SUPPORT NUMBERS:
UTS App Customer care number for Mumbai users : 7045033646
UTS App Customer care number for Chennai users : 9840931998
UTS App Customer care number for Delhi users : 011-23361955
UTS App Customer care number for Kolkata users : 138
UTS App Customer care number for Secunderabad users : 138
UTS APP CUSTOMER SUPPORT EMAIL IDS :
utsonmobile_mum@cris.org.in (for Mumbai users)
utsonmobile_che@cris.org.in (for Chennai users)
utsonmobile_del@cris.org.in (for Delhi users)
utsonmobile_kol@cris.org.in (for Kolkata users)
utsonmobile_sec@cris.org.in (for Secunderabad users)
Download UTS Mobile App : The app is currently available for
Android - https://play.google.com/store/apps/details?id=com.cris.utsmobile
Windows - https://www.microsoft.com/en-us/store/p/uts/9nblggh084b2
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Railway pass not issued by Vipul J Sondagar:
(4 of 5)
Yesterday I generate railway First class from CCG to Borivali Quarterly around 13:06 on UTS app .
Amount deducted from account but railway pass not generate,
Refund my 270₹ to my account by Md Danish:
(4 of 5)
I booked my monthly tickets ara to patna 4/3/23 my amount debited but ticket not showing in my uts please refund my amount.
To get refunde by Om rana:
(4 of 5)
I was paid ticket for BHARUCH TO VADODARA in uts amour was deducted in my account but ticket not show
I buy a ticket in UTS but pay fine by P.udhaya kumar:
(0 of 5)
I buy a paperless ticket for superfast express cdm to ten but check told me UTS is private app .Show me a ticket. And the ticket did have train name .
No customer support by Karthic:
(1 of 5)
Useful app, but no customer support. Earlier many times i booked unreserved tickets through card payments amount debited from account but ticket booking failed.
Today I booked season ticket. Amount debited from account. But again failed. Please resolve this issue.
UTS R wallet recharge delayed by Swaranjali Pawar:
(0 of 5)
R wallet recharge initiated on 13 Mar 2023 for 100 Rs; still it is showing initialize payment. Almost one month, please check and support.
Thanks
Amount debited ticket not booked by Manoj gp:
(0 of 5)
I have booked a ticket mysuru to hassan in the app I have payer through paytm money debited but ticket not booked shows transaction failed
UTS APP NOT WORKING by MAHADEV PANMAND:
(0 of 5)
I AM USING SAME MOBILE BUT THE MOBILE IS FORMETED BY ME. AGAIN I INSTALLED UTS APP BUT NOW MESSAGE SHOWING MOBILE CHANGE.HOW IT'S HAPPENED DON'T NO.MOBILE NO & PASSOWORD IS CORRECT.BUT TICKET BOOKING NOT SHOWING.
Money deducted but ticket not confirmed on uts app by Munish Kumar:
(0 of 5)
I booked tickets from Kathua To Jalandhar Cantt on UTS app. Money was deducted from my bank but ticket is not confirmed
Refund Request Rs.185/- by Sanjoy Das:
(4 of 5)
Hii,
On dated 18th Apr'23 I had processed for my monthly season booking through my debit card.
But it's failed some app server related issues. I'm keep trying 2/3 times.
At last amount deducted from my bank account. But on that time again app server could not working and also hanged.
After half an hour I'm again login in UTS for showing my ticket.
But surprisingly ticket not found in UTS.
My humble request to you please refund my money asap.
Thanking you.
Sanjoy!!
AMOUNT NOT REFUND by ANKIT MITTAL:
(1 of 5)
I tried book season pass ticket ( one month) through UTS app AMOUNT RS 300 is deducted from my account but season ticket is not issued.
please resolve or refund my money at earliest.
details are as follow.
My registered mobile no. 9654663396
Transaction Date 25/04/2023 AND 26/04/2023
TOTAL Amount Rs. 300
1. UPI REF NO. 311515455204
2. UPI REF NO. 311515798994
3. UPI REF NO. 311613142658
irctc uts Rs 300
PayeTim-8796946@PayeTim
Money Debited from Bank but not Credited to UTS R-Wallet by Neha Vicek Joshi:
(0 of 5)
I have transferred Rs. 200 to my UTS wallet via Paytm on 26th April , 2023. The same was deducted from my HDFC Bank and Paytm also shows a successful payment done. However the same is still not credited to my UTS R- Wallet. The status is still shown as "Payment Initiated" . All the screenshots are attached herewith for your ready reference. Kindly give me the credit of Rs. 200 in my UTS R –Wallet
Money not credited to my UTS R Wallet by Neha Vivek Joshi:
(0 of 5)
I have transferred Rs. 200 to my UTS wallet via Paytm on 26th April , 2023. The same was deducted from my HDFC Bank and Paytm also shows a successful payment done. However the same is still not credited to my UTS R- Wallet. The status is still shown as "Payment Initiated" . All the screenshots are attached herewith for your ready reference. Kindly give me the credit of Rs. 200 in my UTS R –Wallet
UTS season ticket problem by shishi kumar:
(3 of 5)
yesterday i booked seasoned ticket from ara to patna city and payment debeited from UPI but ticket is not showing in my uts apps. please help me in this regards.
R-Wallet not recharged, money got deducted from Bank Account. by Prof. (Dr.) Udayan Das:
(0 of 5)
I am a regular user of the UTS app. I also maintain the R Wallet for quick transactions. On 12th April, 2023, I wanted to make a recharge of Rs. 200. I used freecharge for the intermediation. A total amount of Rs. 204.25 was deducted instantly from my Bank A/C. It is unfortunate that till 14.05.2023, the amount is not credited to my R Wallet. The Transaction ID is 376696588234C0746296. Every time the status shown in the app as "Recharge initiated".
Now, it appears to be a complete harassment. The amount should have been credited back to my Bank A/C from where it was debited.
The biggest difficulty is that there is no information system from where it is possible to understand the present status of the deducted amount. There isn't any mode of communication through which the authorities may be contacted. It appears like whenever transacting, customers are in the midst of uncertainty. If okay, no problem, else, the money is lost. What a shame! Place arrange to credit back my amount.
I am recharge uts but not settled when I book ticket show me not settled your account my mobile no-9382069045 by Arka Misra:
(0 of 5)
I am recharge uts but not settled when I book ticket show me not settled your account my mobile no-9382069045
R-Wallet recharge - Failed but amount taken in my bank account by JayaraJ Mohan J:
(0 of 5)
IB ITG 3298400 Online Transaction BDP-IRCTC-CBPAYTM-3051814469325976577-805180377931390
This is my Transaction details.
I tried to recharge my UTS R-Wallet with 100 rupees. Amount taken from bank account. But the R-Wallet balance not added and its failed.
Please do the needful to return my failed transaction amount of Rs.102 /-.
Done via PayTM gateway with net banking with Canara bank.
Please do the needful.
Thanks,
JayaraJ
7373712888
MONEY DEBITED BUT RAIL PASSS NOT ISSUED by SUJIT GAWDE:
(0 of 5)
NAME : SUJIT GAWDE
MOB REG. : 9773601944
RAIL PASS : KALYAN TO RABALE FARE : 740/- QUATERLY.
DONE BY G PAY UPI ID315407243049
DATE : 03/06/2023
Scam / glitch of UTS app by Saroj:
(1 of 5)
4/ 06/2023
Am traveling in Mumbai.
I booked online ticket on UTS app, and made payment via Paytm, money got deducted.
When TC asked me for ticket on Dadar station, Mumbai. I tried to show the online ticket, but the UTS app was showing no transaction neither my ticket of rs.40.
I showed them the successful transaction and money debited from account, but it's of no use, I had to pay the fine of 260/- rs. Unnecessary.
I told the TC that it's glitch in UTS app, or now I don't know if it's app scam. We can't rely on such government based app.
I paid my fine to TC , Mrs. Mansi Mahesh Dalvi.
I don't even know if it's really gonna collect as ticket fine. Or the money is going to their private account.
Who is responsible for app glitch??
Scam / glitch of UTS app by Saroj:
(0 of 5)
4/ 06/2023
Am traveling in Mumbai.
I booked online ticket on UTS app, and made payment via Paytm, money got deducted.
When TC asked me for ticket on Dadar station, Mumbai. I tried to show the online ticket, but the UTS app was showing no transaction neither my ticket of rs.40.
I showed them the successful transaction and money debited from account, but it's of no use, I had to pay the fine of 260/- rs. Unnecessary.
I told the TC that it's glitch in UTS app, or now I don't know if it's app scam. We can't rely on such government based app.
I paid my fine to TC , Mrs. Mansi Mahesh Dalvi.
I don't even know if it's really gonna collect as ticket fine. Or the money is going to their private account.
Who is responsible for app glitch??
Service issue | Complaint | Query | Feedback | Suggestion | Reply