Dear Sir,
The applicant has purchased one 24" Crompton Greaves exhaust fan from Gandhi Electricals, Tilak Nagar in the month of May 2017. But after installation of the said exhaust fan in my air cooler I am continually registering complaints with you that the balancing of the said exhaust fan is out of order due to this defect its sounding high and immensely vibrating.

On two occasions your two executive visited my site at J-8/65, 2nd Floor Rajouri Garden to inspect the defect and after realizing my complaint true they have promised me to replace the said faulty exhaust fan within short span but none of them have turn back to replace this faulty exhaust fan till date. Both of the executives have taken photo copy of the invoice from the applicant during their visit in order to make replacement. Due to lack of providing services to their consumers, the applicant have informed Mr. Naveen the area manager on 2nd September 2017 at his mobile no. 9711240667 during a telephonic Conversation and provided him all the complaints Nos. by S.M.S on his said mobile number on same day but the applicant is very much surprised by non-responsive attitude of such a big post manager with their customers & ignored the customers in troubles. The applicant is very much hurt by the way of non responsive attitude of the high rank officers of the company. These executive and their manager are defaming & harming reputation of such an old company by ignoring customer’s problems for such a long period.
Lastly the applicant once again requesting to you please kindly help the applicant by making the faulty exhaust fan replacement immediately which is defective from day one.