Complaint Unable to cancel subscription

  • Hotstar Application Contact Number Email Id Support - Unable to cancel subscription
    Aanchal Faryadi on 2017-08-27 13:00:26

    Hi team,

    I am not able to cancel the premium subscription that was mistakenly activated by me.. neither i am able to see any cancel option in "My Account" page nor i am able to cancel via apple settings. As I have already mentioned that i had mistakenly activated that, i have been charged by hotstar for the service i have never used.

    As i go on your my account page, it is written there that "read apple instructions for cancellation", so as suggested i read those steps carefully, even then i failed to cancel the subscription due to some unknown error showing while I was going through the said process.

    I have been charged once for the subscription. It will not be appreciated if I would be charged again. Kindly advise on this and would request you to cancel the subsciption on my behalf.


    Aanchal Faryadi