URGENT ACTION IS REQUESTED. REFUND OF RS.399/-. DELAYED A LOT NO MORE FURTHER DELAY PLS.


Almost from 26th onwards, I am consistently writing this mails. But till date the refund has not been received. All the details are provided. I do not know why it is not getting resolved. If this is the resolution system in place, I doubt several thousands/lakhs of customers may be suffering.

Pls look into and arrange to refund the Rs.399/- immediately to my SBI A/c No.10442424456 without any further delay. If no refund received by tomorrow i.e. 2/8/2017, I will resort to complain to TRAI and other required levels without any hesitation.

NAGESWARA RAO S
9490191640


Total transactions list is provided below


TXID 601011005238, 26.7.2017 22.10.16 RS.399
TXID 601011002014, 26.7.2017 20.30.44 RS.399
TXID 701010989375, 26.7.2017 20.22.40 RS.399
TXID 601010994254, 26.7.2017 15.33.57 RS. 399
TXID 201011026950, 26.7.2017 15.19.56 RS.399


IN ONE OF THE TRANSACTIONS, RS.399 GOT DEBITED TO MY ACCOUNTS AND NO RECHARGE WAS HAPPY ED. RS.399 DUE FOR REFUND.


Please refund Rs.399 to my sbi account no 10442424456 immediately withoutany further delay.


Nageswara Rao
9490191640





-------Original Message-------

From: JioMoney
Date: 01-08-2017 12:08:22
To: care@jio.com; nag@incois.gov.in
Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]

Dear Customer,

Thank you for contacting JioMoney.


As your query is regarding the recharge done on Jio.com, I am looping in our Jio Care team on this mail. They will help in resolving your issue on priority.



If you need any further support regarding this issue please write to care@jio.com or you may also contact them on 1800-88-99999.



For any further queries related to JioMoney services please write to us at care@jiomoney.com



Your association is valuable to us.



Regards,


Rachna Lulla



Team JioMoney


--Original Message--
From: nag@incois.gov.in
Date: 07/31/2017 10:17 PM
To: care@jio.com; care@jiomoney.com
Cc: appellate.ap@jio.com; rajeshwecan@rediff.com; raonagsrirangam@gmail.com
Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]




Total transactions list is provided below


TXID 601011005238, 26.7.2017 22.10.16 RS.399
TXID 601011002014, 26.7.2017 20.30.44 RS.399
TXID 701010989375, 26.7.2017 20.22.40 RS.399
TXID 601010994254, 26.7.2017 15.33.57 RS. 399
TXID 201011026950, 26.7.2017 15.19.56 RS.399


IN ONE OF THE TRANSACTIONS, RS.399 GOT DEBITED TO MY ACCOUNTS AND NO RECHARGE WAS HAPPY ED. RS.399 DUE FOR REFUND.


Please refund Rs.399 to my sbi account no 10442424456 immediately withoutany further delay.


Nageswara Rao
9490191640




Sent from Samsung tablet


-------- Original message --------
From: JioMoney
Date:31/07/2017 15:23 (GMT+05:30)
To: care@jio.com, Nageswara Rao S
Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]


Dear Customer,



Thank you for contacting JioMoney.


As your query is regarding the recharge done on Jio.com, I am looping in our Jio Care team on this mail. They will help in resolving your issue on priority.



If you need any further support regarding this issue please write to care@jio.com or you may also contact them on 1800-88-99999.



For any further queries related to JioMoney services please write to us at care@jiomoney.com



Your association is valuable to us.



Regards,


Aniket Shirodkar



Team JioMoney


--Original Message--
From: nag@incois.gov.in
Date: 07/31/2017 12:27 PM
To: getjio@jio.com
Cc: appellate.ap@jio.com; care@jio.com; care@jiomoney.com; rajeshwecan@rediffmail.com; raonagsrirangam@gmail.com
Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]




There are three times we had made recharge. There is one time failed and twice success. The transaction that is failed is debited to our account 10442424456. This amount of Rs.399/- may be refunded immediately without any further delay.

Please go through all the mail correspondence and all the reference numbers are available.

Request for urgent refund of Rs.399/- immediately.

NAGESWARA RAO
9490191640



-------Original Message-------

From: getjio
Date: 30-07-2017 11:38:16
To: nag@incois.gov.in
Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]

Dear Mr. Rao,

Thank you for writing to us.

As informed in the earlier email, the recharge worth Rs. 399 has been credited to your account as on 27th July, 2017 and the same is active on your Jio number.

You will be able to enjoy 1 GB high speed data per day, unlimited local, STD, national roaming voice calls & SMS and access to Jio Premium apps for 84 days.

You will be able to check the details on MyJio application by following the steps given below:

1) Open the MyJio application on your device & login using ‘Skip Sign In’ option or enter your Jio ID and password

2) Select the 'Menu' tab & click on 'Recharge History'

3) Last 5 recharge transactions will be displayed with Transaction number, Date & Time of Recharge, Recharge value, Plan name, Jio number and Mode of payment

We trust you will continue to enjoy our services.

For further support write to us at care@jio.com

Thank you,

Sejal Agarthade

Team Jio


--------------------------------------------------------------------------------

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting care@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.


--------------------------------------------------------------------------------



--Original Message--
From: nag@incois.gov.in
Date: 07/29/2017 09:29 PM
To: getjio@jio.com
Subject: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]












Sent from Samsung tablet


-------- Original message --------
From: Nageswara Rao S
Date:29/07/2017 21:21 (GMT+05:30)
To: getjio@jio.com, appellate.ap@jio.com
Cc: Nageswara Rao S
Subject: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]


Mr Sagar Kinlsey


Please see below mails for the failed transaction details. All reference numbers are available. Let's not adopt delay tactics. It is really very much disappointing me.


Kindly refund the Rs.399 immediately to my account number 10442424456 SBI


NAGESWARA Rao
09490191640






Sent from Samsung tablet


-------- Original message --------
From: NAGESWARA RAO Srirangam
Date:29/07/2017 19:01 (GMT+05:30)
To: appellate.ap@jio.com
Cc: Nageswara Rao S , rajeshwecan@rediff.com
Subject: Fwd: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]


Transaction details
Title. www.jio.com
Transaction ID 60101100528
Transaction status Failed
Date and time 26 July 2017 22.10.16
Amount Rs.399
Service request no. SR00000BD2YW

Sbi debit reference is already Provided
Hence requested not to delay further and refund immediately to my account number 10442424456 SBI