Complaints

  • refund issues
    sathishkumar on 2016-12-12 08:23:10

    Sir last transaction is not refund for 4 days delayed, already inform your customer care Complaints only raised , not any step for my problem ,solved my problem , Complaints no is sr is erese for my mobe my mobile no is : 8438990233

  • balance Refund
    Chandan Singh Diwakar on 2017-03-04 18:25:48

    Sir mera naam Chandan singh Diwakar hai aur mai jio money use karta hoon mere jio number pe 8168140805
    maine date 2march ko airtel ka mobile number 7692983127 pe Rs.100 ka reccharge kia jo kisi wajah se balance ush number par nahi aaya aur mere pass recharge successful ka massage aagaya aur ref number bhi aagaya ref 706104243416 2nd recharge airtel number 7049371808 pe Rs.50 ka reccharge kia jiska ref no. 706104243494 hai aur 3rd recharge mobile no. 7049371808 pe phir se Rs.50 ka kia jiska ref no. 706204284772 hai inn teeno recharge mein kisi bhi number par balance nahi aaya aur mere account se balance kat gaya please check karke btataye aur mera balance jaldi wapish kiya jaye thanks

  • Money transfar
    Appalanaidu ponnana on 2017-03-25 20:13:40

    How to money transfer my bank account, please Replay

  • Revert 11000 in account
    Kalpana goyal on 2017-03-28 06:37:17

    I add 11000 from dena bank by mistakes. I do many mail and phone .no reply by jio money.please call 9860290059 resolve problem

  • Not sending amount in account
    Narasimhulu on 2017-03-28 09:03:47

    I am transfer to money in bank account But not sending amount in account

  • Not sending money in State Bank of lndia
    Narasimhulu s on 2017-03-28 09:22:10

    I am transfer to money in bank account But not sending amount in account.

  • I am transfer to money SBI Account not sending
    Narasimhulu S on 2017-03-28 10:56:02

    I am transfer to money in bank account But not sending amount in account wy problem

  • refund money
    HARAGESH MUKTAR SINH on 2017-03-28 12:44:10

    My Jio no is 8208594221
    I spent Rs 99.00 at www.jio.com on 26/03/2017 at 5:23 pm. The transaction ID is 301001155683. But recharge not done and my Jio money balance was deducted

  • refund 400 rupees
    sunil sarvaiya on 2017-03-31 22:30:51

    When I m using Jio money wallet. I m adding money in it but I got message your transaction failed. It been 4 time and then I check my bank account. I have lost 400 rupees. I m checking wallet history but I couldn't see any transaction for money adding.

    I hope my refung get well soon
    Thanks

  • D.o.b.
    Bhavika.rajesh . Bajaj on 2017-04-01 14:28:21

    Mera mobile 8200571929.jiska jiomoney a/c jiska password bhulgaya so Maine 6 bharrrr care@jiomoney.in par mail Kiya phirbhi uska koi jawab nahi so pls urgent call me


    Thanks

  • complain
    Jhalak on 2017-04-02 23:36:53

    Mai jio money wallet per recharge Kiya 5000Rs ka state bank of India A/C-30866282861 se Abhi mai us rupees ko koi bhi bank me transfer kar Raha hoo nahi ho Raha hai aap customer care se request hai mera Jo rupees jio money wallet mobile number 8050299498 me 3697₹ hai our 8210190796 me 200₹ hai please mera rupees mera bank account state bank of India A/C- 30866282861 me transfer kar dijiye me Jhanlal Prasad aapka aabhar parakat karta hoon Jai jio Jai India Jai hind sir

  • complain
    Jhanlal Prasad on 2017-04-02 23:45:10

    Dear sir jio money
    Mai aapse request karta hoon ki Mai jio money wallet me Apne state bank of India account number 30866282861se 5000₹ jio money wallet me dala Abhi mai wo money ko transfer kar Raha hoon Jo nahi ho pa Raha hai please aapse request hai mera paisa mere account me return kar diya Jaye
    Thanks you

  • complain
    Jhanlal Prasad on 2017-04-02 23:52:46

    Dear sir jio money
    Mai Jhanlal Prasad aapse hath jod kar vinamar parathna karta hoon mai Apne state bank of India account number 30866282861 se jio money wallet me 5000₹ bheja Abhi wo rupees koi bank account me transfer nahi ho Raha hai please aapse request hai jio money wallet me Jo mera amount hai usko mere account state bank of India account number 30866282861 me return kar diya Jaye
    Thank you

  • jio money
    vijaya on 2017-04-13 22:25:41

    I had block jio money wallet because I had forgotten my jio money password date of birth.
    So I had send a complaint through care@jio.com
    Since the next day our service man call me back and he asked bank account details and debit card details so I had tell that
    Since the next second you are purchased from 25000₹ in different online purchase the massage wascoming in my home branch.
    The incoming call number is 18008919999 in my jio and sorted number is 8825668702 this is jio and the bank registered mobile number is 8681878154.This problem has been occurred at 08-04-2017 at 1.14 to 1.45 pm .
    Please call me back and refund this amount.
    I had already complaint in local police station and cyber crime
    My address is
    Name is Vijaya
    And my address is no 21 subramaniya swamy kovil Street thiruvalam-632515
    Katpadi taluk and Vellore DISTRICT
    I will go to media and news paper on Monday {17-04-2017}.
    Since you are not refund my account
    Our customers service man of speakers is manoj he is working in reliance company in jio money cc(customer care) department.

  • Arvind partap singh on 2017-04-15 23:45:09

    Mere jio mo.no.par sarvis activited nhi hui jabki mene richarch krwa diya he meri tra nsaction ud 321008749610 plz my sarvis activ

  • Tnx Id 710607515346
    NAUSHAD SHAIKH on 2017-04-17 18:13:09

    the said Idea bill has not been paid yet. please check the same urgently as the same is pending at your end.bill last date was today.please expedite the issue and resolve the same at the earliest.poor service as the same has not been resolved even after TAT 48 hrs.
    NAME NAUSHAD SHAIKH
    REG MOB NO 7722076876

    -------------------------
    Bill Payment
    -------------------------
    Txn Id: 710607515346

  • jio money
    Ashutosh Kumar Singh on 2017-05-16 12:35:20

    mera complain hai sir Maine 13-05-2017 ko 3 baje sbi account me 1150 rs transfer kiya tha sir mera balance abhi tk account me balance nhi pahuncha hai mera balance sir wapas kar diya Jay mera balance transfer jio money me kar de sir !!
    thank you

  • jio money
    Ashutosh Kumar Singh on 2017-05-16 12:35:22

    mera complain hai sir Maine 13-05-2017 ko 3 baje sbi account me 1150 rs transfer kiya tha sir mera balance abhi tk account me balance nhi pahuncha hai mera balance sir wapas kar diya Jay mera balance transfer jio money me kar de sir !!
    thank you

  • Cashback not refund till Now from date14/05/2017
    Deepak likhitkar on 2017-05-20 21:20:37

    I have done booking of movie ticket on weekend day on 14/05/2017 cash back of 100rps till now not deposited in my wallet mobile no.8770119150

  • Query regarding Jio money account
    Pardeep Kumar on 2017-05-27 22:10:30

    Is there any benefit or cash back to recharge mobile number other than Jio, and dish tv of other companies with my Jio money account. Please me clear answer. Thanks

  • recharge
    Ajit singh on 2017-06-05 19:31:49

    I have Recharge mob. No. 7357410096 bank haryana on 03/06/2017 this Recharge not done yet

  • Voice call are not available at my no.
    Somraj deb on 2017-06-06 00:01:30

    Plz chake my no....that.8787756838.I can't make voice call at this no...other details plz contact.my alternate no is ...9774118298

  • balance money
    anthony rodrigues on 2017-06-06 17:51:49

    balance money rs 3351.32

  • Recharge not done
    Ajit singh on 2017-06-07 22:02:10

    I Recharge mob no 7357410096/bsnl/haryana transaction 715707589473

  • Service
    Ramesh on 2017-07-10 14:53:03

    Contact me 9991994446

  • transfer money
    kamlesh Kumar on 2017-07-26 08:14:08

    the money transfer failed from jiomoney to my bank account.what should I do ? it's urgent I want this money back to my bank account

  • refund of rs.399
    NAGESWARA RAO SRIRANGAM on 2017-08-01 14:26:55

    URGENT ACTION IS REQUESTED. REFUND OF RS.399/-. DELAYED A LOT NO MORE FURTHER DELAY PLS.


    Almost from 26th onwards, I am consistently writing this mails. But till date the refund has not been received. All the details are provided. I do not know why it is not getting resolved. If this is the resolution system in place, I doubt several thousands/lakhs of customers may be suffering.

    Pls look into and arrange to refund the Rs.399/- immediately to my SBI A/c No.10442424456 without any further delay. If no refund received by tomorrow i.e. 2/8/2017, I will resort to complain to TRAI and other required levels without any hesitation.

    NAGESWARA RAO S
    9490191640


    Total transactions list is provided below


    TXID 601011005238, 26.7.2017 22.10.16 RS.399
    TXID 601011002014, 26.7.2017 20.30.44 RS.399
    TXID 701010989375, 26.7.2017 20.22.40 RS.399
    TXID 601010994254, 26.7.2017 15.33.57 RS. 399
    TXID 201011026950, 26.7.2017 15.19.56 RS.399


    IN ONE OF THE TRANSACTIONS, RS.399 GOT DEBITED TO MY ACCOUNTS AND NO RECHARGE WAS HAPPY ED. RS.399 DUE FOR REFUND.


    Please refund Rs.399 to my sbi account no 10442424456 immediately withoutany further delay.


    Nageswara Rao
    9490191640





    -------Original Message-------

    From: JioMoney
    Date: 01-08-2017 12:08:22
    To: care@jio.com; nag@incois.gov.in
    Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]

    Dear Customer,

    Thank you for contacting JioMoney.


    As your query is regarding the recharge done on Jio.com, I am looping in our Jio Care team on this mail. They will help in resolving your issue on priority.



    If you need any further support regarding this issue please write to care@jio.com or you may also contact them on 1800-88-99999.



    For any further queries related to JioMoney services please write to us at care@jiomoney.com



    Your association is valuable to us.



    Regards,


    Rachna Lulla



    Team JioMoney


    --Original Message--
    From: nag@incois.gov.in
    Date: 07/31/2017 10:17 PM
    To: care@jio.com; care@jiomoney.com
    Cc: appellate.ap@jio.com; rajeshwecan@rediff.com; raonagsrirangam@gmail.com
    Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]




    Total transactions list is provided below


    TXID 601011005238, 26.7.2017 22.10.16 RS.399
    TXID 601011002014, 26.7.2017 20.30.44 RS.399
    TXID 701010989375, 26.7.2017 20.22.40 RS.399
    TXID 601010994254, 26.7.2017 15.33.57 RS. 399
    TXID 201011026950, 26.7.2017 15.19.56 RS.399


    IN ONE OF THE TRANSACTIONS, RS.399 GOT DEBITED TO MY ACCOUNTS AND NO RECHARGE WAS HAPPY ED. RS.399 DUE FOR REFUND.


    Please refund Rs.399 to my sbi account no 10442424456 immediately withoutany further delay.


    Nageswara Rao
    9490191640




    Sent from Samsung tablet


    -------- Original message --------
    From: JioMoney
    Date:31/07/2017 15:23 (GMT+05:30)
    To: care@jio.com, Nageswara Rao S
    Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]


    Dear Customer,



    Thank you for contacting JioMoney.


    As your query is regarding the recharge done on Jio.com, I am looping in our Jio Care team on this mail. They will help in resolving your issue on priority.



    If you need any further support regarding this issue please write to care@jio.com or you may also contact them on 1800-88-99999.



    For any further queries related to JioMoney services please write to us at care@jiomoney.com



    Your association is valuable to us.



    Regards,


    Aniket Shirodkar



    Team JioMoney


    --Original Message--
    From: nag@incois.gov.in
    Date: 07/31/2017 12:27 PM
    To: getjio@jio.com
    Cc: appellate.ap@jio.com; care@jio.com; care@jiomoney.com; rajeshwecan@rediffmail.com; raonagsrirangam@gmail.com
    Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]




    There are three times we had made recharge. There is one time failed and twice success. The transaction that is failed is debited to our account 10442424456. This amount of Rs.399/- may be refunded immediately without any further delay.

    Please go through all the mail correspondence and all the reference numbers are available.

    Request for urgent refund of Rs.399/- immediately.

    NAGESWARA RAO
    9490191640



    -------Original Message-------

    From: getjio
    Date: 30-07-2017 11:38:16
    To: nag@incois.gov.in
    Subject: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]

    Dear Mr. Rao,

    Thank you for writing to us.

    As informed in the earlier email, the recharge worth Rs. 399 has been credited to your account as on 27th July, 2017 and the same is active on your Jio number.

    You will be able to enjoy 1 GB high speed data per day, unlimited local, STD, national roaming voice calls & SMS and access to Jio Premium apps for 84 days.

    You will be able to check the details on MyJio application by following the steps given below:

    1) Open the MyJio application on your device & login using ‘Skip Sign In’ option or enter your Jio ID and password

    2) Select the 'Menu' tab & click on 'Recharge History'

    3) Last 5 recharge transactions will be displayed with Transaction number, Date & Time of Recharge, Recharge value, Plan name, Jio number and Mode of payment

    We trust you will continue to enjoy our services.

    For further support write to us at care@jio.com

    Thank you,

    Sejal Agarthade

    Team Jio


    --------------------------------------------------------------------------------

    Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting care@Jio.com and delete this message and any attachments from your system.

    Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.


    --------------------------------------------------------------------------------



    --Original Message--
    From: nag@incois.gov.in
    Date: 07/29/2017 09:29 PM
    To: getjio@jio.com
    Subject: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]












    Sent from Samsung tablet


    -------- Original message --------
    From: Nageswara Rao S
    Date:29/07/2017 21:21 (GMT+05:30)
    To: getjio@jio.com, appellate.ap@jio.com
    Cc: Nageswara Rao S
    Subject: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]


    Mr Sagar Kinlsey


    Please see below mails for the failed transaction details. All reference numbers are available. Let's not adopt delay tactics. It is really very much disappointing me.


    Kindly refund the Rs.399 immediately to my account number 10442424456 SBI


    NAGESWARA Rao
    09490191640






    Sent from Samsung tablet


    -------- Original message --------
    From: NAGESWARA RAO Srirangam
    Date:29/07/2017 19:01 (GMT+05:30)
    To: appellate.ap@jio.com
    Cc: Nageswara Rao S , rajeshwecan@rediff.com
    Subject: Fwd: Re: Fwd: NON ACTIVATION OF JIO NUMBER 8328533956 -REQUEST FOR URGENT REFUND WITHOUT ANY DELAY [#8552276]


    Transaction details
    Title. www.jio.com
    Transaction ID 60101100528
    Transaction status Failed
    Date and time 26 July 2017 22.10.16
    Amount Rs.399
    Service request no. SR00000BD2YW

    Sbi debit reference is already Provided
    Hence requested not to delay further and refund immediately to my account number 10442424456 SBI

  • Miss transfer of amount
    N purushotham naidu on 2017-08-05 10:10:40

    Good morning sir actually I am transfer to the one jio money account to another account at that time am missing mobile number single digit to change that way amount transfer to unknown number please reback to the amount my account number 7207288919

  • Jio money voucher problem
    Aman on 2017-08-12 17:21:32

    Hii I have problem to redeem my voucher for recharge my plan , there are no option for 50/- voucher in jio money app. what can I do now ?

  • Query about Cashback on jio Recharge.
    Suman Kumar on 2017-08-13 23:42:23

    You have an offer of cashback of rs 50 on all Jio recharge.
    We want to know that Is this offer is still in process. If no give suitable promo code for cashback on Jio recharge.

  • Money deducted on pre-booking of jio phone
    Gopal on 2017-08-29 08:18:30

    Sir
    I've been booking jio phone but the transaction failed but my money deducted from myaccount,
    So,please sir how can I get my money back

  • Money not transferred for TATASKY recharge
    Sudhir Sabharwal on 2017-08-29 18:22:22

    On 28/08/2017 at 12.27 vide transaction I'd 110002022213 for Rs4799.00 for TATASKY recharge for TATASKY I'd 1010212672 ( this I'd was wrong and correct I'd 1010412672)
    The money has been debited to my account but TATASKY haven't received the same
    Please let me know where money has gone from my account to whose account?
    Please give me a call on my mobile number:9213336609 and update the current position
    Thanks
    Sudhir Sabharwal

  • complaint on lyf service center amravti
    SAGAR BAJARE on 2017-08-30 14:13:44

    LYF WIND7S AUTOMATICALLY SWITCH OFF AND BATTERY PROBLEM FORM 4 MONTH AND I WAS VISIT TO SERVICE CENTER 2-3 TIMES BUT NOT RESPONDING PROPERLY BY THE SERVICE CENTER, YESTERDAY MY MOBILE SWITCH OFF AUTOMATICALLY AND I VISIT SERVICE CENTER AND THEY GIVE REASON FOR IT WATER DAMAGE BUT IT IS NOT TRUE. THEY SAYS THAT MOBILE IS OUT OF WARRANTY AND WILL PAY 4636/- RS. FOR REPAIR MOBILE PURCHASE ON 28/01/2017 AND IT IS IN WARRANTY PERIOD.

  • account block jio money
    raj kumar sah on 2017-09-20 13:46:09

    my jio money no is block.on service

  • jio money
    Vikas kumar verma on 2017-10-04 07:40:10

    ye app mere se start nahi ho raha hai mujhe ese chalu karne ka upaya bataye

  • rechargedo on 7006738649 really 399 through internetbank but failed
    nazir ahmad khan on 2017-10-05 10:19:26

    Sir
    I recharged with rs 399 on 7006738649 at 8:25 the balance is debitd from my account but recharge is not successful
    Kindly send me complete details y recharge not
    Ware izmir my amount

  • Jio Recharge
    Deepak Kumar on 2017-10-13 19:46:08

    सर मेरे नंबर पर दीपावली सौ प्रतिशत कैशबैक ऑफर में 399 रुपए का रिचार्ज जियो मनी से दो बार हो गया है (कुल - 798₹) |
    कृपया मेरे जियो मनी में ₹399 दोबारा ट्रांसफर करवाने का या मेरे दूसरे जियो मोबाइल पर दूसरे रिचार्ज को ट्रांसफर करने श्रम करें |

  • Jio Recharge
    Deepak Kumar on 2017-10-13 20:08:59

    दीपावली 100 प्रतिशत कैशबैक ऑफर के तहत जियो मनी से मैंने मेरे जियो नंबर पर 399₹ का रिचार्ज कराया
    जिसका 6.54 pm पर otp मैसेज यह था
    Dear Customer,
    743808 is your one time password (OTP). Please enter the OTP to proceed.
    Thank you,
    Team Jio
    इसके बाद 7:06pm पर बगैर दुबारा ओटीपी नम्बर दिये 399 रुपए का रिचार्ज हो गया, जोकि दोबारा ओटीपी नंबर ना दिए जाने के कारण गलतीवश था इसलिए दूसरा रिचार्ज के 399 रुपए मेरे जियो मनी में ट्रांसफर किए जाएं या मेरे दूसरे जियो नंबर पर दीपावली 100% कैशबैक ऑफर में रिचार्ज किया जाए
    अंयथा मुझे कानूनन कार्यवाही हेतु विवश होना पड़ेगा

    धन्यवाद |

  • jiooney
    jio money on 2017-10-16 13:12:11

    Jio money customer care no 7321879443
    7321879443

  • jiooney
    jio money on 2017-10-16 13:14:04

    Jio money custumber care no 7321879443
    7321879443

  • Net Banking failed status money not return to me
    Sriram Raju on 2017-10-24 13:03:40

    Respected Sir
    I was pay payment through Reference no JSBI56434035339IGABZCLD4 Rs. 399/- to Jio Net Balance through Net Banking.
    My account was Debited but Jio Care says that it is failed status.
    when we asked the bill desk care center
    those says that
    Dear Customer,

    Thank you for writing to Payment Gateway Support.

    This is with reference to your e-mail dated October 20, 2017 regarding the payment status towards aforesaid merchant.

    We have checked the transaction details and find that the payment has been successfully settled (Delivered) to the JIO merchant via transaction reference number: JSBI5643403539 for Rs.399.00

    If you have any query, kindly contact JIO merchant with transaction id BR0000DBWQX7 and seek their advice in this regard.

    Warm Regards,
    Abhijit Jalvi
    Payment Gateway Support
    BillDesk

    So, kindly adjust my amount to my account no SBI A/C No 62047846016 IFSC : SBIN0020275

    Thinking you sir

  • KARMAKAR
    SUBHAJIT on 2017-11-04 19:52:51

    I want to know how many times have I recharged today for my account and if I have recharged in excessive amount what shall be done with that money ?

  • Refund
    Vivek on 2017-11-10 22:10:34

    When will I get money refunded

  • jiooney
    kismat on 2017-11-11 08:16:18

    Jio money custumber care no 7321879443
    7321879443
    Jio money custumber care no 7321879443

  • Jio money
    Jio money customer care on 2017-12-23 16:40:20

    You can give a feedback from your JioMoney app itself. Just click on the JioMoney icon on the top-right corner in your app and then select Report Issue . Alternatively you can also contact the JioMoney customer care at 8581003839 (toll-free) or write to care@jiomoney.com.

  • Jio money
    Jio money on 2017-12-23 16:44:53

    You can give a feedback from your JioMoney app itself. Just click on the JioMoney icon on the top-right corner in your app and then select Report Issue . Alternatively you can also contact the JioMoney customer care at 8581004068 (toll-free) or write to care@jiomoney.com.

  • Amount transfer
    Lohith kb on 2017-12-25 13:46:46

    My amount transfer 1900 DO NOT ACCOUNT PLS ADD TO MY ACCOUNT.. PLS MONEY PROBLEM PLSS

  • JIO MONEY dis-satisfied service
    Gunasekaran Mani on 2018-01-17 16:38:53

    You have spent Rs 14610.00 at www.licindia.in on 10/01/2018 at 12:20 pm. Your transaction ID for any future reference is 601014372622.

    Above message is shown to me , however LIC of india the Money is not credited to my account.

    No update from JIO MONEY. Poor service

  • maharana
    biswajit on 2018-03-03 22:36:21

    How to update my kyc detail in my jio money account

  • Refund
    Lalitkumar on 2018-03-12 16:25:35

    I have deposited Rs. 10 in jiomoney. But it does not adjusted in my currency and not refunded to me. Money deposited on 25/10/2017. Please refund the same and deposit in myjio or PayeTim