Complaint Harassment at Guwahati airport while traveling with infant.

  • Lokpriya Gopinath Bordoloi Airport - Guwahati, Assam - Harassment at Guwahati airport while traveling with infant.
    Partha Das on 2017-02-17 16:17:12

    Hello

    Wanted to bring to your attention the harassment faced by me at Guwahati airport while traveling with my 1.5 years infant and wife.

    1. There was no special assistance queue for security check which is available all across the world to cater r to senior citizens, passengers with infants and physically challenged. I had to request the duty officer and get an approval from the airport manager to let me skip the 2 hours long security check queue. Why should I be begging for something which is a given at any other airport ?

    2. By baby diaper bag was scuitized multiple times after taking out all its content even after mentioning that I was traveling with an infant. In fact I was not given any priority over any other passenger. Which is a must at all airports for passengers with infants. I was in fact asked to employ the bag for scanning while my infant was running around. I was advised by one of the security check staff that if I go to J & K they actually would strip me and check. Which I would say was ridiculously rude when said in Hindi.

    I know that Guwahati is a sensitive area and extra precautions are taken. However that precaution should not be at a cost of harassment to passengers who need special assistance.

    PLEASE LET ME KNOW WHAT IT WILL TAKE TO GET THIS SPECIAL ASSISTANCE FOR PASSENGERS WHO REQUIRE THIS.