Complaint Computer not working (HDD problem)

  • Ambala Cantt Lenovo Service Center - computer not working (HDD problem)
    kpb technologies on 2015-08-17 11:56:13

    Helo sir/ Madam,

    This is to bring into your notice that since from Last One and half month we are facing this problem, we had made many complaint against it but did not get any satisfactory response.

    sir, our computer is not showing the desktop screen and when we talk about this with the customer care they were saying that there is a problem in our computer hard disk and one of the person will come and check from there behalf, but no person came till the date.

    There fore you are requested to kindly take this matter at priority and solve our problem.

    I am enclosing herewith the complaint letter we made at lenovo service centre.






    Complaint against Lenovo

    #3152940
    STATUS
    In Progress
    LOSS AMOUNT
    0.0
    My complaint
    Hello,
    we would like to bring this into the notice of Lenovo authority that despite of many complaints we are not getting favorable solution, as we filed our complaint 2 weeks earlier that our computer system is not working, monitor is not showing the desktop screen. our complaint no is: 8005236281. they assure us that a person will come and check the problem but till the date no person has come , After that when we ask them the reason for delay, they said that they have shortage of accessories with them. such a foolish reason, i mean if you have taken the responsibility to look all over India, how could you give us such kind of excuses. It is very much disappointing that we are not getting proper solutions nor even satisfactory answers. Is seems like we had made a mistake by purchasing lenovo product. our work is continuously effecting by this, as most of our work is through online. we made this clear to the customer care on the very first day of launching our complaint. but the only analysis we have made from your behavior is that you people are just faking your customers, No person came to check our computer system nor any satisfactory solution provided to us.
    we would like to add that we are filling a complaint against your companies service center in consumer forum of Ambala, and if our complaint is not taken seriously by you then, soon you will receive a notice on our behalf from court. Hope this time you will take this matter at priority.
    Our SN No: R300MWAN
    MO:R39025206002
    Mail Id: m_r_bisht@yahoo.com

    From:

    KPB Technologies.
    170, Bank Road,
    Near Big Bazar, Ambala Cantt
    Haryana