Complaint Service complaint

  • Popular Maruti Customer Care, Complaints and Reviews - Service complaint
    SHEENA K on 2024-02-02 22:30:09

    sir,
    My car KL 53 N2452 ALTO K10 VXI (O)AMT, Chassis No-MA3EZDE1S00429455 was given for service and repair on 11 - 11 - 2023 at Popular -Vehicles& Service Central, Manjeri. They said that there is water in the petrol tank and that it has been cleaned, but since I was on Xmas vacation, a week later, when I drove the car, there was a smell of petrol from the vehicle and when I opened the bonnet, the tube (injector pipe) connecting to the engine was broken. When this tube broke during service, I later found out that it had been glued on - quickly found (maybe luckily escaped in case the car caught fire).
    On 08-01-2024 Maruti service center was requested for repair and told that this tube is not available and advanced Rs.500/ to order but the service was done on 02-02-2024
    These problems were caused by a serious failure during service
    As the cause of financial loss and hardship can be attributed to the negligence of the said service center, I am requested to take proper action and take necessary action to resolve the mental and financial problems I have suffered.