Dear Sir/Madam,

I hope this email finds you well. My name is Lijo, and I am writing to express my dissatisfaction with the service that I recently received from your company. I believe it is important to bring this matter to your attention in the hope of finding a satisfactory resolution.

On January 11, 2024, I received service, and unfortunately, I have encountered the following issues:

As per the conversation with Popular Vehicles & Services Ltd staff (Dhanya), she mentioned three offers if I provided my vehicles on or before January 15 (as per your company's policy). I submitted my vehicles (Maruti Swift Dzire KL 02AK 2416) for service on January 11. The offers were:

Free pickup and drop.
Free alignment and wheel balancing.
30% discount on labor charges.

Despite adhering to the conditions and providing my vehicles for the 13th service, these offers were not reflected in the bill. Consequently, I had to pay the full amount, as all items on the bill were included, and the mentioned offers were not applied. Had the offers not been communicated during the call, I would not have provided my vehicle within the specified timeframe. This situation is frustrating as I specifically chose to service my vehicle on January 11 based on the information provided by the staff that the offers would end on January 15.

Additionally, I purchased extra mats for the car (both front and back), which were not returned with the vehicle. Although I was informed that a refund for the items would be provided, this is only mentioned here. I seek a resolution to both issues.

I have attached a copy of receipts to support my claims. If required, I am willing to share the call recording with staff, clearly indicating the mentioned offers. I must emphasize my disappointment with the overall experience, as I expected a higher level of quality and service from your reputable company.

I have attempted to address these concerns with your advisor (Joseph), but regrettably, the issue remains unresolved. I understand that challenges may arise, but I believe it is in the best interest of both parties to find a swift and satisfactory resolution.

I kindly request that you investigate these matters promptly and provide a detailed response outlining the steps you will take to address and resolve each issue. If possible, I would appreciate a resolution within 3 business days.

I value your company and hope that we can resolve these issues as soon as possible. I look forward to your prompt attention to this matter.

Thank you for your time and understanding.

Regards,
Lijo