Complaint Subject: Request for Refund Due to Unsuccessful Ticket Booking Despite Successful Transaction

  • Mumbai Local Train Complaint & Customer Care Number - Subject: Request for Refund Due to Unsuccessful Ticket Booking Despite Successful Transaction
    Abhishek Amar Singh on 2023-10-23 10:44:49

    My name is Abhishek Singh, a citizen of Mumbai, Maharashtra, India. I am writing to bring to your attention an issue I recently encountered while booking a Mumbai Local train ticket from Andheri to Virar on UTS.
    On 11 Oct. 2023, I attempted to book a ticket for the Andheri to Virar route through UTS platform. The transaction appeared to be successful, and an amount of Rs. 590 was deducted from my account. However, ticket not booked.
    Bank Refernce ID: 365005348499 - this is the reference id of that transaction. I kindly request that you investigate this matter and process a refund for the deducted amount of Rs. 590 as soon as possible. I understand that technical glitches can happen, but it is essential to ensure that customers do not face any inconvenience due to such issues. Please let me know if you require any additional information or documentation to facilitate the refund process. I look forward to your prompt resolution of this matter.