Complaints

  • Vasai Virar Trains to increase /15 coach.
    Harshada on 2017-03-25 23:44:49

    Vasai Virar Churchgate trains in morning and evening must be 15 coach and in more frequency.

    People hang and travel. Difficult for all class.

    Make ladies /gents trains alternate all coaches gents only .

    Hope this is done.

  • complain
    kalpana on 2017-04-19 14:24:01

    I am very day boarding on train at 2:49 pm from Santacruz to Andheri but train stooped before Andheri station. I stay in Mira Road due to this problem my train thoes from Andher to Virar I can't catch. so its my request please solve this problem because 1 min is also very precious for working person.

  • Tanodip Torawane on 2017-04-21 18:18:56

    Dear sir,
    We are paying for First class facility we know there is no difference between FC & 2nd class escape Sit only. But I would like to inform you that from Kurla to CBD there is no any Ticketmaster​ came in train for checking.due to that Lots of people using this facility in 2nd class amount. I request you to pls arrenge some at least for 30day for your extra earnings.

  • left several gifts in local train
    ANURAG SINGH on 2017-05-09 15:20:13

    TO
    SIR

    TOMARROW I AM COMMING FROM VILE PARLE FROM (11.04 CHURCHGATE TO BHAYANDER) TRAIN. MY SEVERAL GIFT LEFT
    THIS TRAIN.

    PLEASE SEE.

    THANKS

    (ANURAG SINGH)
    MOBILE NO. 9769952127
    A/204,PAM VASANT BUILDING
    PIMPAL WADI, MANVEL PADA ROAD,
    VIRAR EAST 401305

  • Tickets check
    Tanodip Torawane on 2017-06-05 18:18:39

    Never happen ticket checking in FC from kurta to mankhurd. Why. We are suffering only.

  • In regards to panvel station
    Ashwathi Baburaj on 2017-06-23 22:59:19

    Its good to see that the authorities are trying to follow the swach bharat abhyan. but are you following it everywhere is the question. And the answer to this is a NO I suppose!! Panvel is a very big station. There is always rush of commuters on the station. So the facilities should be more at these station. but there is no proper washrooms at the station. The washrooms at the station are so dirty that they stink of urine. Water is running everywhere. No cleanliness, If this is the what swach bharat is I doubt if we are on a right track. Request you to please do something if you are concerned.

  • Irritating bhajan
    Santosh vishwakarma on 2017-07-27 11:00:15

    I want to inform you u have no solutions for crowd. But u can stopped people who loudly singing bhajan and making a loud pollutions in coach.ppl can't travel in this coach.u should do neatful solution.

  • Non working ATVM at kopar khairane
    Harish vidha on 2017-09-12 10:57:59

    Hi i,m harish
    I m a freuent traveller in harbour and central line, i everytime see there is 1 machine only working, se have to wait 1 hour some times for a single ticket to take, this is really a very sad thing to say about the railways that even having 4-5 machines installed still no one can use it just for the lack of professionalism.

    I kindly request for the senior authorities to take strict action against this issue, as passengers have to face vert big "Q" for this.

    Thanks
    Harish

  • Stampade at Elphinston Station
    prashant kangutkar on 2017-09-29 21:09:06

    Dear Railway Management,
    We do have to sympathise to the victims of the family but as a lessons learnt, We could do very simple thing is to get Two Railway Authorities/Policemen at the Entrance of all Railway bridges during peak hours who will control crowd flowing into Railway Station. As we all know people are always rushing to work but controlling by authorities will certainly avoid such an accident and will save peoples life.

    My humble request is to try this out on one of the stations during peak hours.

    Regards
    Prashant

  • Platform indicator showing wrong trains.
    Sayed Talha on 2017-10-07 21:41:37

    Respected sir/Madam,
    I daily travel in central line from Badlapur to Mumbra. Mostly indicators at mumbra station show wrong trains.
    Once there was a chance of accident with the family because indicators were showing something else and train was of different route. That family boarded and alighted when they heard that the train is not of there destination. Meanwhile train started.

    I request you to kindly resolve the issue as soon as possible.

    Thanking you.
    Sayed

  • To aviid stempede at parel-elphinzton ztn
    Ranjit Sahebrao Ingulkar on 2017-10-10 11:19:13

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter

    Ranjit Sahebrao Ingulkar

  • Sub : To avoid future stampede
    lalit on 2017-10-10 12:54:31

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter

    Lalit mule

  • To avoid future stampede
    Rakesh Kori on 2017-10-10 13:04:27

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    And note in night time local not running on time from thane to Kalyan and getting
    more than 15 to 30 minutes. Difficulty to reach on time at night. Every day we face this problem.

    Regrds
    Railway commuter
    Rakesh kori

  • Sub : To avoid future stampede
    Pandit Rathod on 2017-10-10 13:11:38

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter

    Pandit.rathod

  • Sub : To avoid future stampede
    Rajnikant Sudhakar Katakar on 2017-10-10 13:14:44

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds

    Rajnikant Sudhakar Katakar

  • Sub : To avoid future stampede
    Vikas Mayekar on 2017-10-10 13:21:52

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter
    Vikas Mayekar

  • Sub : To avoid future stampede
    Nautanki Moolya on 2017-10-10 14:37:44

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter

    Namita Moolya

  • To Avoid Future Stampede
    Prasad Pandit Kadam on 2017-10-10 21:41:59

    Sub : To avoid future stampede

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter

    Prasad Pandit Kadam

  • Sub : To avoid future stampede
    Madhura Ingulkar on 2017-10-11 09:01:37

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter

    Madhura Ingulkar

  • Sub : To avoid future stampede
    khushali rampariya on 2017-10-11 17:05:27

    Hi team
    Request you to ask fast train to take halt at parel stn in the pick hour only for morning and evening as there is already one platform on fast track with one bridge heading towards the cst stn which will help to control crowd till new bridge and new platform is to get ready for daily commuters ..

    Regrds
    Railway commuter

    khushali rampariya

  • tc complaint
    mangesh on 2017-10-12 17:39:45

    Hi,

    I am Mangesh B. Khochare. I work in Lower Parel and live in Dombivali.

    Yesterday, on Wednesday 11/10/17, I reached the Dombivali railway station for my daily travel in the Mumbai local train to my office, but at that time there was no train, as all trains were (and usually are) delayed.

    One slow train that is scheduled to leave at 10.18 am (Thane local) was already 10 minutes late, it was on platform number 3.

    Another train on platform number 5 (A fast local) which departs at 10.34 am was also late by around 15 minutes.

    Given the delay and my urgency to reach my office, I decided to travel by the 10.18 am, Thane local.

    i thought I will catch the fast local from Thane, which is scheduled for platform number 7, from Thane to CST at 10.49 am.

    But due to the delay I only managed to reach Thane station and on platform number 3 the Thane fast local had already departed.

    So then I went to platform number 6 to catch the fast local at 10.46 am. I found out that this train was also late.

    Hence, given the multiple delays I decided to board the Pune-Mumbai passenger express, which was almost empty, so in order to avoid any more delay I caught the Express, since I have a 1st class local pass Kalyan to CST (Which I showed the TC).
    I was forced to board the Express, as if I reach my office after 12 pm my half day gets cut along with my salary.

    When I got down on Dadar platform number 6. A TC named: Sajid Dharme, Batch No. 152, caught me and he argued with me rudely.

    I requested and informed him that I don't do this daily (Traveling on the Express) just on Wednesday, as all the local trains were delayed and I absolutely had to reach my office before 12 pm.

    But he didn't listen to my request and he said to me that if the train is late then you don't go office only.

    I said to him that many a times many other passengers also can't catch the local train, because the doors/entrance to coach gets blocked due to the large number of passengers already traveling inside the coaches.

    Daily 2-3 people lose their lives due to the rush and disorganised nature of the station. It is very bad and extremely dangerous.

    Some local and probably many 2nd class passengers also illegally travel in the 1st class compartment. Specially on the 9.55 am train, it has 15 cars/coaches and travels from Kalyan.

    Out of the 15 cars, one whole car is reserved for 1st class passengers, but even in that more than 50% of the passengers are either 2nd class passengers or ticketless.

    For the same there no action that is taken against them (they get down at thane, so no once catches them).

    Why is there no action taken against them?

    Even Railway Staff CRMS who carry an official card inside their shirt pocket (displayed half) to people, travel in first class.

    As per the rules they are not allowed to travel in first class, but they do so illegally.

    The TC said that they (CRMS staff) is not our responsibility and he the proceeded to charg me Rs. 340.

    I believe that this is incorrect and due to delays from the Railway's part I was charged Rs. 340 incorrectly, I also happened to be late for work and my half day was cut.

    Request you to place look in to this and investigate, as a customer of the Indian Railways, I believe that I have been wronged and would like to be compensated for the fine.

    Regards,
    Mangesh B. Kochare

  • Trains running late
    Avik Bhattacharya on 2017-10-13 00:49:08

    Trains in Central line always run very late throughout the day. Not a single train run on time. Also most of the passengers are uneducated and are likely thugs or criminals. People don't know how to stand in queues and board and get off the train without pushing.
    This is the case with all Indians irrespective of region religion or city. Indians are a filthy people with no sense of decency or courtesy. This is the truth, and it would be best if we accept it.

  • BL train 07:30 AM - leave early from Mulund
    Dhananjay B Karambelkar on 2017-11-03 05:16:03

    I have observed that daily Badlapur Fast local which is scheduled to leave Mulund at 07:03 am, leaves before 3-4 minutes. I have reported this to Mulund station manager also. However still no change.

  • विजय गावडे on 2017-12-03 11:49:27

    सी स टी ते वंगणी रिटर्न ट्रेन चालू कारवी

  • Compliant regarding Train delay on daily basis
    Kavita Javheri on 2017-12-07 11:46:38

    My name is Kavita Javheri. I stay at Kalyan. Today, I boarded 8.34AM train from Kalyan to CST. Train took almost one hour to reached Mulund and Train reached Bycualla at 9.58. Its actual time to reach at Byculla is 9.27. Yesterday, also same thing happened with me for the same train. We, the passengers of train have to reach office on time. Because of such difficulty I faced two late marks in the office and even I didnot get seat, so I was came standing till byculla. Please understand people you travel from the local in peak hours.

  • Parsik tunnel
    Mukesh Motwani on 2018-02-01 14:56:16

    Entry and exit points of Parsik tunnel are full of garbage if the train stops at these points it is disgusting. Open drainage smells very bad.please do something

  • Not allowing to enter the train
    Samidha daouza on 2018-02-21 07:54:17

    This morning when I tried boarding a train at Borivali station - 7.43 Churchgate fast 1st class towards ladies second class ladies standing on the door didn’t allow me to entered rather when I tried cathching the rod they push me off
    Train was not so crowded, in fact 2-3 ladies got down at Borivali
    It’s really very sad to face this kind of people while starting your day
    I have take a picture also but on this site there is no provision to attached the same

  • My belt was lost cost 3000 in plastic bag
    About singh on 2018-03-18 23:39:01

    In Local train I was lost my belt my no 9503676762 sir please help me

  • Rawat
    Ankit Paswan Paswan on 2018-03-20 10:04:26

    Kajal Ji ham aap ke fan h plz plz ....... Tel me....... No

  • Train coming full at source station Nallasopara
    Anup Shukla on 2018-04-17 09:22:29

    I am traveling from NallaSopara to Andheri from 7:26 am. Train starting station is Nallasopara, but when train is coming from yard its already full packed. there is no space for NallaSopara people.

    and also to many people running in FirstClass coach without firstClass ticket. spacialy between Nallasopara to Vasai Road.

    Please Do the needful ASAP.

    Anup Shukla
    Mo. 9967929651

  • Ticket counter issue at khandeshwar station
    Dipali Naik on 2018-05-02 09:41:36

    This is an ongoing issue at khandeshwar station there are huge line for tickets seeing this also the employee at the ticket counter do not go ahead and open a third counter to address the huge line.Today I had to stand approximately 30 mins in queue to get my pass done. Even after requesting at the counter they did not do anything to make the work quick. Please make them little human and sensible. This needs to be taken care of

  • No roof. Musjid Bunder station
    Dr.Ashok Kerur on 2018-05-18 22:07:34

    Musjud Bunder Station..On both central and harbour there is no roof between platform cover and exit stairs. All people stand in shade to avoid bright sun and rush when train arrives a likely cause of accident. It will be a bigger problem once rains start. Please put a roof over our heads.

  • changing time table of last local cst. to karjat
    chetman kunwar on 2018-05-25 02:13:41

    why local train of central line timetable has been changed we lot of people missed our train and we should have to stay in railway stations please change timetable that we can get our train easily train of harbour is also late and train of western is late and why the train of central line is 12.25am

  • changing time table of last local cst. to karjat
    prithviraj ganvir on 2018-05-25 02:18:23

    please change the time table of central line we all poor staff missed our train and we should have to stay in railway station time shoud be 1am. please please

  • changing time table of last local cst. to karjat
    devraj joshi on 2018-05-25 02:24:10

    why the central line last local change it should be 1am it should be same as harbour and western line churchigate please do a needful for public

  • Traveling in Ladies First Class without a proper ticket
    Manasi Pradhan on 2018-05-25 20:06:37

    A lot of ladies travel from First Class without proper ticket and without any fear of getting caught. If we try to inform them that the ticket checker may come and check their tickets they argue with us stating that ticket checking never happens. This has caused a lot of inconvenience to other travelers. It is my humble request that the authorities look into this matter at the earliest.

  • Misbehaved by passenger in Train
    VIJENDRA K RATHOD on 2018-05-30 18:11:29

    I have took train from Ghatkopar plat form no 4, 10.24 AM, the issue is there was 3 man get inside with me in the last 1 class towards vikhroli and start misbehaved with me, they told me that i have wet tee shirt and keep your beg down and dont listen music [i was listing with ear phone] then they started that we are member of board of railway, we will see you. in the whole journey they irritated me and i said sorry to them. They got down with me at Dadar but they do nothing. I know one man he was wearing sky blue shirt. He is the man person who argued with in whole journey. can you please tell me that i have did any mistake in train? waiting for your reply on this..

  • Local for Thane at 0719 hrs Cancelled
    Arvind Singh Rawat on 2018-06-08 08:02:34

    Dear Sir,
    The local for 0719 hrs to Thane was cancelled and one at 0743 hrs was delayed at Panvel and departed at 0752 hrs.
    I have got 01 hour delay attending my office.
    There was no announcement for delay of Local in the evening from Thane most of the local are running late by 10 to 15 minutes and no announcements are made for trans Harbour suburban train at Thane why this step motherly attitude. I will be grateful if you can plan something to middle class commuter of Bombay life line. Thank and Regards
    Arvind Singh Rawat

  • Passengers throwing waste on track
    Mayuri Nimbalkar on 2018-06-09 21:26:49

    It's complaint against the commuters. People throw plastic and wrapes out side window. Regardless if warning they igonre. Their is no point in blaming government when water logging occurs , precautions should be taken by single individual citizen .
    Kindly make a rule and charge heavily for those who throw things on tracks and out of the train .
    Humble request to pass a rule.
    Apply Warnings inside the train and on platforms.
    Awaiting for your response.

    Thank you.
    Regards,
    MAYURI N.

  • Train Time
    Mohit on 2018-07-04 22:32:27

    Why alyways central train are always be late and specialy slow train almost 25 to 30 minits every day.
    And in morning why you guys starting train from kalyan but it will be always full from upside

  • Suffocation Rise As Central Railway Switches Off Blowers
    Aakash. on 2018-07-12 21:22:07

    Dear All,

    We are facing Suffocation As Central Railway Switches Off Blowers.the 'blowers' in local trains aren't working, leaving them with no ventilation. Already, peak-hour crowds don't leave any breathing room, and the problem gets worse when people shut the doors and windows to keep rainwater out.
    Intially when Bombardier local the Blowers were working but from last 3 months it is not working . situation become worse when old local trains come, there is no proper ventilation even blowers not working..

    We request u to atleast open blower for long rote trains ie karjat,ambarnath,badlapur all these trains are already crowded if it gets late situation become worse or peak hours trains we daily travel from ulhasnagar to dadar.
    Hope u will look into this & take some action
    Bestregards,

    Aakash

  • improper train timing & delay in services
    V.P.GADGIL on 2018-07-18 10:56:04

    during pick hrs. train after 5.57pm from dadar to borivali next fast train is at 6.12pm (after 15 min gap) and train after 6.18pm next train is at 6.32pm (14 min gap)
    both 6.12pm and 6.18 trains diverted to slow track at santacruz and then both train follow slow trains going ahead stopping in between the two station also. ram mandir station is the big headache for borivali fast trains. i think no one is bother about it.
    6.18pm at dadar train takes around 50 minutes to reach at borivali station

  • Suggestions for prevention accidental falls from local trains
    Sree Lakshmi Addepalli on 2018-07-26 02:47:21

    I would like to suggest a way of preventing accidental falls. We could install train doors with a pulley like handle so that before entering the platforms it can open up and people can get outside or inside. After 1 minute and before leaving a station the pulley handle can be locked and the train can start proceeding away from the station.
    This will stop last minute people getting down

  • Train coach was voweling very
    Yatin keer on 2018-08-06 11:33:22

    Amarnath fast train was caught at 11.06 from dadar.train 2 last coach was voweling very high.

  • You guys are really doing a good Job
    Ninad Joshi on 2018-08-08 18:02:32

    Hi team,

    Actually i couldn't find a feedback site so writing here.
    I would like to take a moment and let you all know that entire team of Mumbai Railway are doing a fantastic Job. Handling a Huge database is very very difficult and in that you resolve people's issue as soon as you can. I had similar issue with UTS app and you guys resolved it without me going through the trouble. Awesome, cant thank you enough. Its not easy to handle such huge crowd and at the same time delivering at the right time. Indian Railways are the best. Cheers.!!

  • Request ramp for weelcahiar user
    Gulzar on 2018-08-09 14:34:20

    This is Mohd Gulzar shaikh, I am physically handicap and totally wheelchair user ..I hearties request to you please make a ramp on nalasopara east railway station for wheelchair user person , because it's very difficult to travel on nalasopara east maharastra sation...
    Please do something... it's all weelchair user request....... Mumbai nalasopara east

  • Trains late everyday
    santosh Battise on 2018-08-14 11:20:36

    I am regular commuter of Mumbai central local train since last 15 years. Now a day every day trains are late by half an hour and more, also announcement of train's updates not happening properly at kalyan station which make lot trouble to commuters.

  • Luggage Compartment - Dont Allow fish seller basket in luggage compartment
    pravin on 2018-08-14 15:50:13

    Dear Sir,
    Please dont allow fish seller basket in local train luggage compartment. They are using luggage compartment of local train in mumbai for commercial purpose at free of cost. Spoiling luggage compartment daily. It is difficult to use this luggage bogy to other user.
    Please do proper rule to stop fish seller basket carrying in luggage compartment.
    Thanks & Regards
    Pravin

  • Trains late everyday
    santosh Battise on 2018-08-20 14:18:38

    Today also trains are late as cstm F-diva reached kalyan station at 2:03pm instead of 1:32 pm.

    This happens regular basis no improvement is there.

    Why its not getting improved as we are regular commuter since long so many years and paying for this service if not pay then penalise then why we are not getting proper service.

  • Trains late everyday
    santosh Battise on 2018-08-22 23:19:17

    Every day central line trains are late, yesterday also train was late by 20 minutes.

    Fast train whose arrival time was displaying on indicator was 1:05pm, wand actually train was arrived at kalyan on 1:35pm.

    Since there is no improvement in service except fair price.