Complaint Agent unresponsive and delaying installation

  • RailWire Broadband Tamil Nadu Complaint & Customer Care Number - Agent unresponsive and delaying installation
    Tamilselvan Balasubramaniam on 2023-08-27 04:58:48

    My name is Tamilselvan. I live in Marurpatti, Namakkal, Tamil Nadu. A couple of months ago, I and a few of our neighbors contacted one of the railwire agents in the Namakkal area to provide an internet connection to our homes. The agent’s name is Chandar Deva and his mobile number is +91 9095075740. We all paid 7000 rupees each. The agent installed the cables and set up routers in all my neighbor’s houses except my house. It has been two months since he installed the cables but since then he has become unresponsive. He neither answers my phone calls nor answers to my WhatsApp messages. I really did not know railwire had such unprofessional agents. If I had known, I would not have chosen railwire network at all. Can you look into this matter ASAP and complete the remaining installation so I can start using railwire internet connection? If the setup cannot be completed for whatever reason, I want your agent to refund my money before I start exploring legal options. I also want you to make a note of this unprofessional behavior of your agent and make sure he doesn’t treat your customers in an unprofessional way. Please note that we have a few more neighbors who want railwire internet connection but now they are looking for alternate providers.

    Note: I am currently out of country. My mobile number is +919600074877.