Complaint Reg. Refund of cancelled air tickets

  • Goibibo Customer Care Office Address, Contact Number, Complaint And Reviews - Reg. Refund of cancelled air tickets
    Manish Kumar Mehta on 2022-11-10 17:34:07

    I had booked Air Ticket from Goibibo website on 19.08.2022 for four of family members from Delhi to Goa amounting to Rs. 29692/- the transaction id is GOFLDSBI_BANK1BF6050. The payment has been made through SBI Credit Card to goibibo. Copy of SBI email dated is enclosed
    The Goibibo vide email dated has forwarded the air tickets for Go Air Lines with PNR No. WYTLUW and Booking ID- GOFLDSBI_BANK1BF6050 (copy enclosed) The screenshot at the time of booking mentioning the booking ID of goibibo.com is also enclosed.
    Later, on Sept., 2022, I cancelled the air tickets directly through Go Airlines. The airlines deducted an amount of Rs.12,000/- and refund should be Rs. 17692/- . The airlines has confirmed that refund will be forwarded in 2-3 weeks time. (copy enclosed)
    After the lapse of considerable time, the petitioner approached the goibibo telephonically and later via email for refund of balance amount. The goibibo repeatedly insisting of providing of Booking ID , which the petitioner immediately forwarded to Goibibo, but no payment has been received till date.
    In spite of providing all the relevant document and various email and telephonic conversation with Goibibo executives they are not refunding the balance amount.
    Manish Kumar Mehta