Complaint Seat selection

  • INOX Leisure / INOXMovies.com Customer Care, Complaints and Reviews - Seat selection
    Ganesh Ramachandran on 2022-02-17 22:50:20

    My booking reference for a Malayalam movie is 3228469 on 18/02/2022 at INOX Prozone Mall, Coimbatore, Tamil Nadu. I booked the tickets at 2.54 PM today. I was asked to select the seats. I selected row B 15 and 16. The customer service agent at the counter refused to allot the selected seat and told me to select any other seat other than A & B row mentioning that those are Premium Seats - meaning reserved for people who buy snacks along with the ticket purchase. I don't mind sitting and watching the movie in B or C row but the issue is how can someone force you to buy snacks for allotting a seat of my choice. This is not the first time I am watching movies at these kind of movie halls. The price for all the tickets which ever the row we choose from A to H is the same price. Then why these kind of rules are told to customers. This is some kind of conditional selling "You want to sit in B row then buy snacks else you won't get the desired seat". As such there are not many who are watching movies in the hall due to pandemic. Hope the management understands and inform the customer service at the counter not to discriminate people. I hope to speak to Mr Balasubramanian "The Manager" tomorrow if possible.

    Thanks