Dear Sir
I am Balachandran Pillai, working abroad, my home is living with my wife, her old age mother and a female child, I have your system installed almost four years back, the system in under my wife's name (BALAPARVATHY BALACHANDRAN PILLAI) and it was working somehow fair. One and half years back a representative named Manoj from your Nilampure Kerala agency, and informed my wife Tata is starting to upgrade. I have now 1kv. He is planning to upgrade it for 2kv but the expense is 35000 rupees. she contacted me and I agreed, she paid the 35000 and upgraded. After a month we understood that he cheated my wife, he fixed an inverter replacing your unit and connected it to our Govt. electricity meter. A huge bill was paid to electricity and according to our complaint to the electricity board they came to inspect and rectify the cheating. Now for the 16 months to till today our solar system is not working.
My house is the only male candidate and I am stuck abroad, now our solar is also dead and your people are not responding. when my wife calls they disconnect the line. Kindly advise what is the solution, shall we move to the customer court for our money back or will you be able to solve this issue and also get back our 35000 rupees your representative cheated my wife. If I am proceeding with a complaint as you knew I will raise this through the Respected Embassy of India to our Foreign Ministry only.
Kindly Give me your opinion therefore I can take a decision.
Thank you
sincerly yours
Balachandran Pillai
8547540244