Complaint MRF Tyre Replecement

  • MRF Tyres Customer Care Number Office Address Email Id - MRF Tyre Replecement
    Surendra Kumar Gaur on 2019-12-07 12:45:52

    Dear Sir/Madam

    I have purchased 4 MRF tyres from PRASHANT TYRE, Raibarely Road, Lucknow (UP) 226025 November 2016. One of the tyres has got cracked and I have given back to the dealer for replacement on 03/12/2019.

    After that I have received the claim registration confirmation message from MRF stating "155/80 R 13 79T ZVTS TL under no. 000901528994 (Sl.No. 1416)".

    Today, on 06/12/2019, I have received a message stating "under no. 000901528994 (Sl.No. 1416) is accepted against payment of Rs. 1934.00".

    When I contacted the dealer for clarification, they said that you have to pay this amount to get the tyre replaced as per our policy.

    At the time of purchase they have not said anything neither in writing nor verbal. They have just said that I will get five (5) years guarantee of REPLACEMENT as MRF is best out of all.

    I felt cheated that now I will get replacement after payment.

    Due to the MRF brand I have purchased tyres with confidence.

    All the policies must be told to the customer at the time of purchase.

    I think either the company or the dealer just for gaining profit and selling the types cheating the customers by NOT telling the facts of service after the sale is over.

    As a customer, I am feeling cheated that how to trust.

    Kindly look into the matter and do the needful.

    Hoping a positive response.