Complaint Regarding complaint rajadhok toll plaza near jaipur-Mahua

  • National Highways Authority of India [NHAI] Customer Care, Complaints and Reviews - Regarding complaint rajadhok toll plaza near jaipur-Mahua
    Ankit on 2019-09-29 09:49:33

    Dear sir
    This complaint regarding rajadhok toll plaza dated 06/01/2019 and I am received your letter no JMTL/MISC/2018-19/810....first i would like to inform you that this incident not happened on new year day your rajadhok toll plaza manager give you wrong information it was happened 06/01/2019....your staff conduct misbehave with me they are not provide me complaint book more than half hour....I have fast tag in my car but I am waiting more than half hour in specified FAST TAG line due to your staff weakness and laziness bcoz they are give permission to every vehicle who don’t have fast tag in his vehicle at rajadhok toll plaza....And your staff provide you wrong information it’s shameful on you....it’s very worst service provide by JMTL....what benefit I am getting of FAST TAG..this incident not happened first time with me many time I am waiting in FAST TAG line due to your staff laziness bcoz everyday ever time they give permission to every without fast tag vehicle to pass in fast tag line....it’s very worst and very bad service provide by you....
    I want ask you some below mention question-

    1-is there any rule that if any vehicle waiting in toll plaza line more than 3 minutes than you don’t take any charge of toll..

    2-what benefit to getting fast tag when I am waiting more than 30 minutes in line at toll plaza..

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