Complaint Money collected when Fastag fails

  • National Highways Authority of India [NHAI] Customer Care, Complaints and Reviews - Money collected when Fastag fails
    Shivashankar Pattabhiramain Vasanad on 2019-09-10 19:09:27

    Please see below on toll paid... We had to wait for 10 mins in the Fastag lane with a long queue of vehicles. When we reached the boom crossing, there were a 4 people standing, they forced us to pay Rs20 since automated machine was not working, they refused to give receipt saying we have to move because of long queue of vehicles. No time to argue since we were tired.
    If Fastag does not work then NHAI as a rule must allow free transit....

    Later in the night, I got the SMS that I have been charged for the transit through Fastag... please see below...

    You must take action and avoid fleecing people and not issuing receipts....

    Dear Customer, ICICI Bank FASTag linked vehicle no. KA05MT0161 has been debited with Rs 20.00 on 08-09-2019 21:33:00 for toll charges with trip number 361942236 at Hoskote Toll Plaza Plaza on 08-09-2019 21:18:21. Avl. bal. is Rs 494.30. Call 18002100104 in case of dispute. Call 18002100104 in case of dispute