I have a CASIO watch i bought an year ago. My family have been your customer for a long time now.My watch fell off from my hands and the watch glass got broken and also the roman letters of 4'O clock, 5'O clock, 7'O clock, 9'O clock is missing.The 3' O clock is being shown in the place of 4'O clock. I went to shop where I purchased it from. Their attitude was so bad that they even asked me get it repaired from outside. Further they said there is no warranty and even if I gave it for repairing they are not sure if it will be repaired. This kind of attitude from shop people is very pathetic for a world class watch manufacturer like Casio.
I had recently bought a watch for my wife also which is working. At the time of purchase they are very polite and humble show marketing skills. But it is after sales service which strengthens the brand name of the company. My wife is a doctor and my self a bank employee and facing these kind of untoward behaviour from your staff is not welcome. I bought my watch from Thrissur, Kerala from SWISS TIME HOUSE (THRISSUR)

I was really saddened by the irritable and unresponsible behavior from the shop staffs. This irrational attitude will only help in underming the brand name and business.I rang up the customer care number plenty of times and did not get any response from there too and hence the complaint.

Kindly look into the matter very seriously or else I would be forced to resort to other options.

Looking forward for reply very soon

Thanking You,

Yours Sincerely


Naval Kishore S