Complaint

  • National Highways Authority of India [NHAI] Customer Care, Complaints and Reviews -
    Dr. K. Ramadas Shet on 2019-09-04 16:29:05

    Dear Sir,

    On 28th of March, I had left for Mangalore from Kundapura, passing through Three Toll plazas namely, Sasthan, Hejamadi, and Surathkal. As per my plan, I had to return the same day latest by night 9pm and so collected Return Journey Tickets at all the three plazas, by paying Rs 65, 50, &75 respectively.
    Unfortunately, I could not return on same day by 9pm as per plan,or the next day within the given expiry of time limit. As a result, I had to purchase fresh single journey ticket by paying appropriate amount for Single Journey at all toll plazas on my return journey.
    In this case, as a lesson learnt by me, my suggestion would be to issue only single journey Tickets with a note mentioned on it "Eligible for paying only the 50% of single journey, if the return journey is performed within 24 hrs of the Time printed on the ticket" failing which Full amount is payable.
    By above scheme, upfront collection of return journey fees is abolished and yet the traveller retains the benefit of discounted fees, if he meets the condition of returning within 24 hrs by preserving the "SINGLE JOURNEY" ticket in line with preserving "RETURN JOURNEY" ticket aa prescribed currently

    I am hopeful that, you would appreciate the scheme and implement it at all plazas, with immediate effect.

    Note: Here neither the Toll owner nor the Traveller is at loss, the Time limit plays an important role.

    Also, I am attaching an image of single journey tkt, issued on my return journey, at Hejamadi, which clearly shows a stretch on some other NH, although Hejamadi is on NH66. The issue may be viewed seriously

    Thanking you

    Yours
    Dr. K. R. Shet