Hello Goibibo,

This is the first time i get pathetic service from you guy's i booked a Hotel from you mobile app and get an confirmation from you "Your Hotel Booking is Confirmed at Oyo 15067 Hotel Ashoka, Mohali, India, HTL5W53P4Y" when i was trying to get check in at the Hotel they ask me for ID Card's i give them all the my Identity prof as required, and then they want all prof with them until the check out, and no one will handover the original prof to any hotel, i call your helpline it will take 25 minutes to reach Mr. Ranik and he assured me than he will help me out and he will arrange a call back you guy's, but i get text from you as mention below without any call "Dear Customer, You called us from number 9814633055. We were unable to complete our conversation and tried calling you back but could not connect. We would like you to tell us your query/concern. Please reply to this email with relevant details and we will be glad to assist you. Please do mention your Booking Id (if any) in reference. Regards, Goibibo Support Team"

and then i called again talk to Mr Ranik after a long hold of 25 minutes he transfer me someone it will again take 45 mint and when i connected some one he disconnect my call this this you are give a services to you customer,

Then i wast my more then 2 hours over their who will be the responsible for that, I just called your helpline again and they simply says sir you need your refund what the hell is that,

Please check attachment how many time i called you how much time you guys take and not resolve the issue

looking for some prompt response from you guys

Regargs
Subodh Kumar
+91-981-463-33055