Complaints

  • Very poor service
    Ajay kumar on 2017-08-06 22:17:02

    Dont Use Goibibo,very poor stervice and fake site i m book train tikcet with goibibo and all steps follow and book tikcet and last me tikcet cancell ho gaya and refund bhi nahi aya abhi tak or sab se badi bat10 seat available thi train me or book bhi nahi hui or refund me bhi time lag raha hai very bad service (Poor Service) next time i m not used his site

    8221818293 ajay

  • Wrong information
    Vivek Singh Rawat on 2017-12-10 02:06:33

    Sir/Madam
    I have booked my ticket from your goibibo website which was of 9/12/2017 the bus was at night time 11.30 PM i was at time but bus have not arrived still iam here at 2.04 AM at shimla isbt my ticket was shimla to Dehradun. Iam very disappointed from your sevice..

  • High faire flight ticket
    Amol Bhamare on 2018-05-29 15:33:01

    Dear sir,
    On 28.05.2018 I booked the flight ticket by using ur side ticket no. 5892680266726 amount is RA. 11912 but on other online booking showing the less amount less than RS 10000 today also the rate of same flight is less than RS. 10000 why this much difference observed Pls clarify

  • ticket refund
    mohamad rafeeq on 2018-09-09 22:37:29

    Dear sir,
    On 24.08.2018 I booked the flight ticket by using your side ticket no SG3713 has been refunded but amount is RS.5916 still not recredited my account


    pleas return my cash

  • Money to be refunded for non-booking of railway ticket.
    SWAPAN KUMAR MONDAL on 2018-09-11 12:06:51

    Money debited 3-times(3×Rs6800/-) for a single confirmed rail ticket booked on 27/08/2018 for journey from Visakhapatnam to Howrah.Only Rs6800/- refunded on 30/08/2018.Still remaining Rs6800/- have to be refunded.I was waiting for 15 days.Nothing happened good for me till now.Wish quick refund,else proper guideline.Best regards.

  • Plz add father name in uan
    Anand sharma on 2018-09-11 23:04:44

    My uan no 100931099034
    Plz add father name shri bihari lal Sharma

  • Mr
    Binu Ayathil on 2018-09-16 17:22:34

    Please send me your valid email id

  • ticket cncellation
    Nilam Sompura on 2018-09-25 13:30:11

    I have booked Kullu chandigh Ahd Ticket my ticket reference no is GOMUPKG74d7136909744. today i have cancelled ticket but your system cancelled only kullu to chandigath flight and received a message about refund ..but chandigadh to delhi not cancelle its saw system error so how i will cancel this ticket (L5YCQC)

  • Want mail my hotel booking invoice
    Pradeep lenka on 2018-10-02 05:09:03

    Plz mail me my booking invoice copy of hotel srinivas, cochin.i stayed there 2 days...also plz provide all pending invoice .

  • Know my refund status
    Supriya on 2018-11-16 11:13:50

    My ticket was cancelled but on your mobile app it is showing traveled.
    I was unable to find an email id on google inorder to mail you the case neither your customer support helpline was useful for me to reach Goibibo employees.
    I waiting for the refund amount. Please do the same ASAP.

  • Refund
    Ruchika Verma on 2018-11-23 17:44:27

    made my lifes biggest mistake by booking tickets from goibibo. I had booked tickets from ur customer care for nov 16 from Mumbai to nepal. I spoke to nirav who was fucking illiterate, he asked me the passanger name 10 time, i asked him if he can make a note of it on a note pad but he dint. Even after confirming the name so many times he made a mistake in it, he also dint inform me that nepal guidelines say they need only voters id as proof and no other proof. Because of his mistakes my mom dad were asked to buy a new ticket for my mom @28k, as he did a mistake in my mom z name. My parents were insulted by the management at the airport. On top of that the ticket which i made for my mom was use less, they had to make 1 more. They told us go.ibi.bo will give the refund for the same ticket which wasnt used. I called the helpline no. All the managers and agents of the helpline are sitting there to talk shit and just buy time everyone is doing the same thing by telling me that they will call me. It's been a week m calling and fighting but u people are not bothered as u have already cheated me n now i nedd to run behind u people to remove my money. I have recorded all the conversations that i had with the time date and name of all supervisor whom i spoke and what all shit they were saying is also recorded. There was a guy jay from refund team who was laughing when i was narrating my situation. But he forgot to check his mute button before he could do all that he was doing. Even i work for a bpo i know how things work. Yesterday i spike to a supervisor who said he will call in 2hrs @8.00 pm but i think his watch stopped n he didnt know when 2hrs got over. I have already filled a fir against ur company for all the insult, humiliation my parents had to face. These people also didnt help me abt the return ticket, i called Indigo and pooja from that team transfered the call to a manager and my work was done in 10mins. Same thing with u people itz been almost a week. When i called indigo about my parents return ticket, the 1st thing she told me is mam u will have to put the name as per voters id. Why dint ur studip dum rep nirav dint tell me all this. I want a refund for the tickets from mum to nepal on 16th nov asap along a compensation for the humiliation my parents had to face. U people have time till Saturday 24th mid night. If u people cant do any thing then Monday i m going to consumer court with all the proof, call records and fir.
    Stop hiring idiots and illiterate people. I think that guy was drunk or sleeping.

  • Extra deduct money from my account
    SIDDHARTH KUMAR on 2019-01-12 03:29:24

    I am booking a room in Anusuiya Palace , Lucknow but money have 2 times deducted my account plz refund me extra deduct money

  • Regarding the recent concern raised for gocabs
    Aarti on 2019-03-05 14:28:09

    Hello team,

    I have already raised this concern and your team took followup for 2 3 days. As your team has update for some refund amount, which should be reflecting in 2 3 days, but it has been 7 days but no update. Now this seriously a big issue for me as you are losing trust for your customer by giving wrong updates.

  • Refund my amount for such a bad resort.
    Nitin puri on 2019-04-19 00:40:17

    Dear Go ibibo team,

    My first and worst experience with you.

    I heard about the customer satisfaction at go ibibo that is reason I choose to book through you for my special moment (my honeymoon) but i guess I did a big mistake.

    The room was not at hygienic as the bed sheet was all dirty plus mosquitoes was all over.

    There was no safety feeling at all as I have to change our hotel bcoz hotel staff was not cooperative.

    Looking for positive response plus amount to be refund as soon as possible

    My Hotel Booking Id0048058805
    Anjuna beach resort, Goa

  • Complaint
    T Jacobraj on 2019-06-14 15:33:25

    Respected sir


    I am T Jacobraj, I booked ticket on 06/06/19 for flight from Trivandrum to Patna (28/06/19) through your sight. My PNR is MF6GWC. That time your web sight showed as an offer for SBI cards for Easy EMI for 3 month with 0% interest. But without any information in my statement with14% interest it is noted.( 2014.33 + 71.96 interest + 12.95 GST) Why it is coming like this, I need explanation, You are doing wrong. I don't like to pay interest. All time I am using your app for ticket booking. Please don't make fool. I need solution.

  • The refund has not came from one month
    Shaik Humayun on 2019-06-21 18:15:07

    Sir I have booked a train ticket but the train ticket not booked successful and the money has taken but the ticket has cancelled please refund my amount my email id ismailasif567@gmail.com

  • Conplaint
    Himanshu jindal on 2019-06-22 09:23:19

    We had booked hotel The grand sunset in chail for two nights , two rooms by name of himanshu jindal . Check in date 21/06/2019 check out date 23/06/2019. With a free breakfast and dinner at the hotel. But the manager is charging extra to the tune of Rs 2800 per day and the buffet is worthless .The dessert was hot . So we want to know what the hell is this , why are we charged extra . We booked the hotel and payed Rs.17758 .

  • Refund for cancellation
    Atish on 2019-08-01 20:28:39

    I have booked a train on 18th of July and I made the payment through debit card from which the money had deducted from my account but the ticket is not booked and still I didn't get the refund. Here are the details ;

    Booking ID ; TRNIFE74HXKJRQ
    Transaction ref number ; S22427762

    Now i request you to refund the amount of Rs.1250 as soon as possible.

  • pathetic service
    Subodh Kumar on 2019-08-18 01:05:28

    Hello Goibibo,

    This is the first time i get pathetic service from you guy's i booked a Hotel from you mobile app and get an confirmation from you "Your Hotel Booking is Confirmed at Oyo 15067 Hotel Ashoka, Mohali, India, HTL5W53P4Y" when i was trying to get check in at the Hotel they ask me for ID Card's i give them all the my Identity prof as required, and then they want all prof with them until the check out, and no one will handover the original prof to any hotel, i call your helpline it will take 25 minutes to reach Mr. Ranik and he assured me than he will help me out and he will arrange a call back you guy's, but i get text from you as mention below without any call "Dear Customer, You called us from number 9814633055. We were unable to complete our conversation and tried calling you back but could not connect. We would like you to tell us your query/concern. Please reply to this email with relevant details and we will be glad to assist you. Please do mention your Booking Id (if any) in reference. Regards, Goibibo Support Team"

    and then i called again talk to Mr Ranik after a long hold of 25 minutes he transfer me someone it will again take 45 mint and when i connected some one he disconnect my call this this you are give a services to you customer,

    Then i wast my more then 2 hours over their who will be the responsible for that, I just called your helpline again and they simply says sir you need your refund what the hell is that,

    Please check attachment how many time i called you how much time you guys take and not resolve the issue

    looking for some prompt response from you guys

    Regargs
    Subodh Kumar
    +91-981-463-33055

  • Again nd again very worst Service
    Vinay singh on 2019-08-22 18:50:35

    Dear Goibibo,

    I really unhappy with your service I had already booked room in your Hotel KK 15546( HTLSMLQKR2) ludhaian , but I stayed only one day when I come back to hotel today . Hotel / receptionist your booking is not today he totally declined for the stay whenever I have two days in hotel KK (HTLSMLQKR2) that's why I am going for another hotel so please give me one day hotel charges. So please give me money back for one day beacuse I stayed in hotel 1 day. Then why I should I pay for 2 days hotel charges when I stayed only one day so please , so pls give my money back.

    Your team are not responding. All of your supporting time only time extended but no resolution.

    Best Regards ,

    Vinay Singh
    9098265560

  • Rakesh pandey on 2019-09-20 11:08:54

    Dear goibibo
    I m very sorry to say that.i was booking hotel centuary grand at ghaziabad from 17 to 19 sep.from yr side.when I was reach hotel then hotel was denied to provide room he says I my contract was cancelled with goibibo from last 15 days.and also was talk to goibibo customer care then he was unable to any help.all the communication by u
    on mobile recorded voice is with us.and yesterday I was received tax invoice bill from your side.how it is possible.now I m going to take a legal action against u.

  • Noida
    Raju Kumar on 2019-10-04 00:05:55

    , I have to call the room service Goibibo customer helpline number.9123603551to again on the TV.There was no kettle for tea coffee in the room. In short if you are assuming to enter a hotel, u will get a lodge. Very pathetic experience. Overall service was very poor.

  • Please amount
    Rajas Kumar on 2020-10-29 21:21:29

    I spent almost goibibo helpline number,08391-82-3606 contacting you people via website chat and phone!!
    Most of the time this number is not reachable or couldn't identify the 10 digit number while booking. When I got contacted it says we have long queue so can't support!
    While cancelling the tickets from the website it prompted to call 24*7 support phone.

    I'm really frustrated from the support I got from Goibibo which was worst then Jet Airways where they almost closing down.

    Now what I want is to first know how much cancellation refund I get and later to cancel the ticket.

  • Please amount.
    Rajas kumar on 2020-10-29 21:22:31

    , I have to call the room service Goibibo customer helpline number.8391823606 to again on the TV.There was no kettle for tea coffee in the room. In short if you are assuming to enter a hotel, u will get a lodge. Very pathetic experience. Overall service was very poor.

  • Goibibo customer care number 7362970l30
    Soniya on 2020-11-05 22:52:41

    Goibibo customer care number 7362970l30

  • Air ticket cancelled
    Satbir Singh Kataria on 2020-11-18 12:42:35

    सर मैं अपनी एयर टिकट कैंसिल कराना चाहता हूं इसके लिए गोइबिबो का टोल फ्री नंबर मिल नहीं पा रहा है सो मेरी टिकट को कैंसिल करने का कष्ट करें

  • Regarding refund whereas airline allready issued amount
    Anand Kamal on 2021-03-11 15:08:07

    My pnr HE59XQ and L8QM4P contact with spicejet. There nodal officer mailed me you refund is initiated contact with travel agent within 21 days. But 21 days passed out i did not get refund yet.

  • Delhi
    Ramesh kumar on 2021-04-10 22:36:47

    Catch Goibibo.com or Goibibo customer care number 9064-786-587,, or Goibibo.com toll free helpline phone number in this post. It will help you to get the customer service from the company. This online portal.

  • Goibibo customer care helpline number.9883-940-137 complain
    Parveen Kumar on 2021-07-03 08:21:41

    I m very sorry to say that.i was booking hotel centuary grand at ghaziabad from 17 to 19 sep.from yr side.when I was reach hotel then hotel was denied

  • Goibibo Customer Care Number@9883940137
    Bhupendra Kumar Singh on 2021-10-16 09:16:59

    My pnr HE59XQ and L8QM4P contact with spicejet. There nodal officer mailed me you refund is initiated contact with travel agent within 21 days. But 21 days passed out i did not get refund yet.

  • Goibibo customer care helpline number 9883940137
    Bhupendra Kumar Singh on 2021-10-16 09:19:17

    My pnr HE59XQ and L8QM4P contact with spicejet. There nodal officer mailed me you refund is initiated contact with travel agent within 21 days. But 21 days passed out i did not get.

  • Customer
    Pranay on 2021-10-19 16:26:32

    I want to buy a Toyota Innova navigation chip

  • How to Call Goibibo Customer Care Number 83880-87424
    Amit Kumar on 2021-10-20 20:38:15

    My pnr HE59XQ and L8QM4P contact with spicejet. There nodal officer mailed me you refund is initiated contact with travel agent within 21 days. But 21 days passed out i did not get.

  • Refund of Rs. 1755/- not yet deposited to my a/c. yet.
    Umesh meher on 2021-12-26 13:44:42

    Sir/madam
    My rail booking ID TRNA1M3TAOWYIV ,
    YPR - BLGR.
    Dated 21.12.21
    has been cancelled by you.&
    I paid amount Rs,1755/-.
    But you have not yet refunded the above amount
    to my A/C.
    Here I request you please refund the amount early.
    Umesh Meher
    Ph.9611353725.

  • Booked Ticket but showing no booking
    Sonali Gupta on 2022-02-04 13:02:32

    I have booked the ticket from Gurgaon (Iffco) to Prayagraj through paytm upi amount deducted from account but on Goibibo portal shown no ticket booked from this travel Maheshwaram Travels. Hopefully resolve the query ASAP

  • Complain against my deduction and refund.
    Arjun Brar on 2022-03-25 09:34:40

    I booked a ticket from Pune to Delhi in jhelum express on 21st march. I payed extra amount of 747 Rs so that if my ticket will be canceled than i will get 3x amount of 1700 which was ticket price. But when my ticket was canceled they deduct my 747 amount and did not refund my amount which was 3x. I am trying to contact customer care but i am not able to contact them. Please help me to resolve this.

  • Need details in App Setting
    parul on 2022-04-02 11:31:55

    How to remove or delete any transaction from my app

  • After ticket booking confirmation
    ch.nagavijayalakshmi on 2022-04-02 20:41:32

    I booked apsrtc ticket now from Hyderabad to kurnool.paid through Google pay.but I didn't get any message confirming and details

  • Ticket Not Booked but Amount has been deducted from my account for sir ticket
    Ajay Sengupta on 2022-04-04 13:02:06

    Dear Sir/Madam,

    I would like to request you that I was booking a ticket from goibibo site from Ranchi to Mumbai for 08/04/2022 in the name of Nitranjankumar Choudhary at 11:35 from Ranchi AIR ASIA FLIGHT NO. 632. The amount has been deducted from my account but the ticket was not available and it was displaying that TRANSACTION IS FAILED CONTACT GOIBIO. Transaction Date : 04/04/2022.

    I have booked another ticket. And I would like to request you please return my amount which has been deducted without getting a ticket or Transaction failed from your end..
    Now please return my amount .

    Transaction details is given below for your kind reference:

    04-Apr-2022 (04-Apr-2022) TO TRANSFER
    INB IBIBO Web Private Limited 14963099547IGANHUMVV1 5,989.00

    Thanks and Regards
    Ajay Sengupta
    Mob: 9892505437

  • Goibibo Customer Care Number-9064-786-587 in..
    Rajasthan Kumar on 2022-05-06 14:52:47

    The worst ever goibibo customer service. 75O1O 2O92O My money was deducted but it shows no bookings done. No other way to talk to a customer care person.

  • Refund pending
    Pavitra on 2022-05-16 15:27:17

    Hi ,

    Booking had failed from Ibibo site but money deducted. They said the refund will be done within 2-3 days. It has been more than 5 days but no updates regarding this. I am unable to contact any agent also .
    Booking ID: HTLDVANNW3L5X4G3 , Amount - 18613 , Date - 11.05.2022 12:30 pm

  • Refund not received yet
    Shweta on 2022-05-26 16:13:44

    I want to contact the executive as there is no number which I could dial and talk to the executive about not receiving my refund

  • I Want my refund
    Arti Divya on 2022-06-07 21:06:21

    Hotel didn't allow me to check in and also the cancellation option is not showing I want refund and cancel my booking

  • REFUND
    SHIVARAMPRASAD BITRA on 2022-06-10 07:08:34

    Dear sir,
    I'm Sivaramaprasad, from tadepalligudem,

    We are cancelled Maitrayee Hotel Nagpur Rooms, reason is dates mismatched on travel time., So I canceled the booking 07.06.2022 around 10.00pm, refunded amount is 7457/- rupees. booking cancelled success, refund attempted success, but refund transferred to wallet fail, reasons shown on ur website *refund failed due to technical issue. Our team is looking into this priority., till time I'm not receiving refund Amount on my wallet, I'm still waiting for refund amount, once refund amount recived I'm booking another dates same hotel Nagpur
    Please do needful

    Attached screenshot for your reference

    BOOKING ID : HTLDMAOYJMZQ7XTK

  • Goibibo Customer Care Helpline Number-7866-82-4019...
    Rajah Kumar on 2022-07-13 19:52:29

    With extreme disappointment I would like to bring it to your notice that its been a hard time for me to keep taking a followup for my refund flight request since last eight months.
    As gobibo is not entertaining any customers with existing bookings on your call center number .Nor your executives try to reply back to my mails and refund request or keeping the tickets

    Goibibo customer care number,-7866-82-4019..at us for related all India and enquiry TEFFSG GOFLDMTAND
    I am not able to see these trips in the my trips section in the goibibo app too.
    I need a urgent and satisfactory answer so that i can book my further tickets of the same airline for my next destination.
    I have tried reaching you out with this but all I have received is ignorance.I don't mind to head to the legal battle ground as well if i am not helped and guided in this matter

  • Lost my booking confirmation mail
    Ritesh Yadav on 2022-08-09 14:34:30

    Hello team please provide my latest hotel booking details on mail, I lost my mail.I have booked 14 Aug. 2022 hotel name is Akhilleus vendégház Hungary.

    If any query you can call me 6353533154

    Thanks & Regards
    Ritesh Yadav
    India

  • Goibibo customer care number 9060660343
    Goibibo on 2022-08-10 19:03:47

    I have booked a ticket not refond any queries relad

  • Regarding refund
    Avinash Pandey on 2022-08-13 10:59:16

    Sir/Madam,
    My flight to Raipur on 7th August with alliance air was cancelled at the time of departure.
    After that the goibibo app is not working & I am unable to raise a refund.
    Requesting you to do the refund process as soon as possible..

    Passenger name: Nagendra pandey
    Booking id: GOFLDMTAND6079C165961978
    Amount: 2157rs

  • Help transfer unrefunded payment to new booking
    Leah Githaiga /Anuj parghi on 2022-08-15 15:39:22

    Want to book a new ticket from Ahmedabad to North Goa for 18th August and i had booked 2 tickets yesterday which the refund is yet to be made, so my request is the money should be transferred to the next booking.
    The TRA-GCLL3ETFJ

    TRA-NA1MUYBC9C90

  • forget user id password
    sasi dhar on 2022-09-06 16:23:24

    I forget my irctc sare id password