Dear Team,

After so many reminder emails/ calls the issue is still not resolved (attached in this email) [Other separate threads also available]. On behalf of the previous emails there are some issues with your customer service. May i expect a good revert on one on each problem mentioned below ??
If your team not be able to resolve the customers issue then why the hell your team exist in your company. Please hire some qualified team ?
Uber doesn't have any customer calling facility and your customer care team not able to understand the problem of customer via emails or your help desk. Then in that case your customer only face the problem. Right ??
If the issue not resolved from the last 60 days, then why the hell your not responded on my issue ??
You are not be able to satisfy your customer ?
May i know whats the reason behind this?
Request you to please revert on this particular issues each on mentioned above points and need the justification on why the customer's issue not resolved from the last 60 days ???????



On Fri, Mar 1, 2019 at 12:51 PM Saurabh Sood wrote:
Dear Team,

Please let me know how much time you will take to resolve this issue.

Thanks & Regards
Saurabh Sood

On 01-Mar-2019, at 11:43 AM, Uber Support wrote:

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WAITING FOR YOUR REPLY
I want to share feedback for my driver or vehicle
Monday, December 24, 2018 at 5:05:24 AM · UberGo


Hi Saurabh,

Thank you for reaching out to us. Hope we were able to help you with your concern.

Below is a summary of the resolution.

In order to best help you, I need to bring in another team. As soon as we have an update, we'll reach back out.

We appreciate your patience while we get you the right answer.
Sent by Surajit D. on Friday, March 1, 2019 at 6:13:19 AM
Continue this conversation by replying to this email or going to help in your Uber app.







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