This is R.Jayashankar and my contact number is 9840017755.
On 11th Feb’2019 I have booked flight Tickets for my Daughter J.Aarthi studying at Symbiosis university at Pune , Hijiwadi.She has planned to come to home for a week and I have booked her both the ways tickets in advance to ensure manage the cost of travel and as well as her leave availability .
Below is the ticket booked details: trip ID 190131247844
Today received an SMS on my Daughters Number from cleartrip ( thru whom I booked the ticket ) stating that the my daughters return flight by Jet Airways has been cancelled and look for alternate flight or full refund , below is the message content .
Trip ID 190131247844
Your Jet Airways flight for MAA-PNQ on 07MAR has been cancelled by the airline. Please call Cleartrip customer care @9595333333/022-41300300 to see if there is any other flight option that might work for you. In case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Based on the SMS which my Daughter has received , had the same forwarded to me as she has her projects and exams are going thru don’t have time to spend on these issues created by Jet Airways , giving her metal agony and more I am not keeping well and under treatment . These are irates the customer for having paid these airlines much in advance .
So I have contacted the cleartirp on 27th Feb 2019 at 10.12 on 9595333333. to get me the alternates arranged on the same day flight as she needs to be back in the university by 7th afternoon.
Spoke to Devansh at cleartrip and told him very clearly the flight is cancelled by the airways and they need to provide the alternate flight ticket without any extra cost .
Given by option of 6:45 am flight via mum to pune which would reach by 11:05 am , which is an extra time taken for my travel .
Received a call from Devansh from 02267394900 , he said that he has taken up the issue with higher ups has been escalated to Jet airways to issue the ticket as per my alternate flight confirmed to him ,Definitely the rescheduled flight ticket will be issued without any extra cost.This would take 3 working days .
I have also alerted Devansh that after three days if you come back and say no tickets and then if I have to go for a fresh ticket booking , this would cost me more than 300 % as to what I paid for my return ticket on 11th of feb 2019 itself (which is almost a month before to Jet airways ) . He then re-assured that the tickets will be issued without any extra cost and we are also wanted our customer to be happy for the tickets booked through us. Then finally on the call I told him that need to issue the ticket at the earliest without any extra cost.
Below is the tickets option was available out of which we choosed the 6:45 am flight to pune vai mum on 7th March 2019.
We also got an update my daughters friends those who got their booked through your competitors like make my trip etc , has got the ticket reissued in other jet airways flight with in 24 hours , but why cleartrip is taking so long to issue the ticket?
REQUEST FOR THE RESCHEDULED AIR TICKET TO BE SENT IMMEDIATELY AS PER THE TIME WE HAVE ALREADY DISCUSSED , AS MY DAUGHTER HAS BE TO IN THE UNNIVERSITY BY AFTERNOON WITHOUT FAIL.

Regards
jayashankar
9840017755
r_jayashankar@yahoo.co.in