Dear Samsung Team,

I purchased UHD 55'inch TV NU7100 from Thane Snehaanjali store, GB road on 21st Sept 2018 which got damaged internally on Dec month for which I complained to Snehanjali store manager Mr. Richard and he ensured me that it will get replaced by Samsung immediately, he'll get it done through them.
I personally visited store twice to discuss same and Mr Richard gave me assurance that they talking directly to Samsung department head and our TV will be replaced.
I haven't got any positive response on this and thereafter I got call from Snehaanjali stores that I have to pay for panel cost for which I denied.
My problem doesn't resolved till yet, I paid 67000/- for this TV and EMI of which is still going on. After Samsung service engineer's visit I got a call from Department and asking for approx 30000 to change TV Panel.
How this TV can be so delicate? My claim is said TV doesn't damaged through us and if you see there is no external hit or damage on TV screen.
Why we have to accept that this is physical damage and pay for panel?
I also noticed that model no. UA55NU7100 is not in the list of UHD TV models, it simply means Snehaanjali has given us discontinued model which would be internally damaged and discontinued by Samsung.
After huge expense of 67000 how could respective company like Samsung expect me to pay 30000 more for it's panel replacement.
My request to Samsung is to personally intervene to this case and resolve positively.

I look forward to your reply and will wait until the end of this month for you to take action . In case of no action is taken , I will have to seek help from a consumer protection agency . Please contact me either at the address mentioned above or on my mobile number - 9767400777


Thanks and regards,
Uday Shetty.
uddayshetty@gmail.com