just TAKEN AN DELIVERY 30.06.17 @ 6.30 PM tried calling delivery person no is been switch off immediately .Visited to Snehaanjali a casual approach seen by an manager Mr Kailash.Only in tersted in selling not intersted in listening customer complain.Need an call on 9892496090

Please i want duplicate invoice of E-472013 Dt.21.11.2014 I have purchased SONY bravia Led Tv from your Virar east showroom now TV not working its under extended warranty from bajaj allianz. original invoice misplaced somewhere in home. so please issue duplicate invoice to me. Thanking you.

Please issue Duplicate invoice for E-472013 Dated 21 Nov.2014 for the purpose of claim with Bajaj Allianz Insurance Company.

I had purchase Sony smart TV from Digi 1 on 11/07/2016 at same time paid Rs. 1599/- to extend the warranty for next 01 year. I had visited to Digi 1 showroom for TV problem which is near to Bhayandar East, they told your TV warranty has extended by Digi 1 hence Sony person will not visit to resolve the issue our person will come within 2 days even after 2 weeks no one has visited to resolve the issue, when i again call them to remind regarding the same that time they said we will do the needful. After this I had received message on 19/08/2017 from Sony for costumer service request which was not done by me. on 21/08/2017 Sony technician came at home & demanding for service charges. My question is, if i had already paid the money against 1 year extension of warranty then why should i pay extra to Sony technician & why Digi 1 technician has not visited to resolve the issue.

Only one word which can b effective or not i dont know.


"Worst Service"

I need duplicate invoice of my sony tv

We purchased ac from snehanjali boisar on last year on last year
After a week ac couldn't work n multiple problems came .capaciter gone
Technician service n attitude was worst
Now again capacitor change second time on our own pay
Pl attend our problem
Worst service n worst approach
We r unhappy

Dear snehanjali,

Visited date:- 08/06/2018.
Visited time:- 12:45 Pm.

I myself afzal shaikh is your buyer customer from your malvani branch.I had already purchased 2 washing machine from your same branch of cost Rs26000/-and now i had gone to purchase D fridge for my shop purpose of price Rs 25000/-.As i am spending 25000/-i can demand for a new piece why should i take a daagi piece if i am spending Rs 25000/-.

But this time i was very disappointed by the service given by the sales staff over there as i am a customer i had asked for a fresh piece of D fridge but the staff told me that we doesnt have a fresh piece and there was a pen mark and scraches and marks on that D fridge.

The comment given by your staff is "Sir humlog ne thodi na use kiya hai aap galat kar rahe aapko ye he piece milaga lena hai to lo warna aap ki marzi" starting he had commeted me that you will get a fresh piece which ever you select even the store manager had not solved the problem even he had told the same statement what staff had told.i had came with my mom and they both were rude in behaviour as they dont have the sense how to talk with a customer.

This is not the first time i am buying from your store and i wanted a strick action to be taken by branch head against that staff and manager if not then see what i will do. Please update me what action you are suppose to take.please find the attached manager and D fridge pics for your refrence.

I had alredy send a mail with 2 remiders at wecare@snehanjali.in but yet now we dont get any reply.

"Waiting for your revert"


Regards,
Afzal shaikh,

Snehanjali,
I am genuine customer of yours, I had bought refrigerator (Godrej Eon double door ) from ur shop date 4th March 2018 from snehanjali (thane branch ).

Since I had bought diz refrigerator it has gone thrice for repair .mechanic came was having lack of knowledge and did'nt answer my queries ...last time repair was gone on dated 22nd July 2018 .technician had put polythin bag in freezer compartment attached with motar fan as he gave excuse of leakage of water in motar ..I m not satisfied with your service and request u to plz solve the issue with my freeze ....I had also purchased air conditioner from your store ..kindly solve I problem

Invoice No E537893 complained ragistration date 21st July 2018 till date no solution, very poor respond , phone put on hold by costumer care team till we not disconnect call, his boss Mr Anshari not comming on call ,
advice do not purchage any product from DG1

Dear sir I had purchased a LED from your dg1 ghansoli showroom last oct'17 and it's not working since July'18 due to technical issue also it's under warranty period but it's warranty gonna expire some cuple of days in between visited your showroom so many times also raised complaint to cc every day I'm get in touched with your cc but nobody will respond now I'm totally loose my patients so I 'll requesting you kindly resolved my issue as soon as possible.
Otherwise I'm personally call to your CEO Mr.Amit mulchandani and Harish mulchandani
Thanks and regards
Gourav Ugale
M-9769560410

The sales person and spoke person of snehanjali electronics of nallasopara west are not responding the calls and not giving proper reverts regarding the delivery of goods. I tried 100 times a call they are puting on hold. I request you please look after this matter seriously

Dear Samsung Team,

I purchased UHD 55'inch TV NU7100 from Thane Snehaanjali store, GB road on 21st Sept 2018 which got damaged internally on Dec month for which I complained to Snehanjali store manager Mr. Richard and he ensured me that it will get replaced by Samsung immediately, he'll get it done through them.
I personally visited store twice to discuss same and Mr Richard gave me assurance that they talking directly to Samsung department head and our TV will be replaced.
I haven't got any positive response on this and thereafter I got call from Snehaanjali stores that I have to pay for panel cost for which I denied.
My problem doesn't resolved till yet, I paid 67000/- for this TV and EMI of which is still going on. After Samsung service engineer's visit I got a call from Department and asking for approx 30000 to change TV Panel.
How this TV can be so delicate? My claim is said TV doesn't damaged through us and if you see there is no external hit or damage on TV screen.
Why we have to accept that this is physical damage and pay for panel?
I also noticed that model no. UA55NU7100 is not in the list of UHD TV models, it simply means Snehaanjali has given us discontinued model which would be internally damaged and discontinued by Samsung.
After huge expense of 67000 how could respective company like Samsung expect me to pay 30000 more for it's panel replacement.
My request to Samsung is to personally intervene to this case and resolve positively.

I look forward to your reply and will wait until the end of this month for you to take action . In case of no action is taken , I will have to seek help from a consumer protection agency . Please contact me either at the address mentioned above or on my mobile number - 9767400777


Thanks and regards,
Uday Shetty.
uddayshetty@gmail.com

Pls call me my mob no. 8655185550 washin machin problem in cloth drayer not working.

I want to know the purchase details of whirlpool fridge, 375 lt, double door, proton model, which we have purchased from kandivali west showroom.

Name : mohit mehta
Phone no: 9892489265

Pl send your email I'd, I can send product pictures.

Regards
Mohit Mehta

Dear sir
I have some information about your staff he doing froad with your customer and finance
Like a customer purchase a product on emi after that your some staff re purchase this product from customer giving product half price in cash than customer getting loss and he is not paying emi thats why your financial partner is not recover loan money
I have example for this happen in your boisar branch product is mobile
Sir you can check this if you want any proof than mail me i have some default customer data they suffer from this and failed to paid emi

Dear sir,
My name is amit Jha from boisar I want to inform you something about your sales executive he work in boisar branch
He doing a new business with your goodwill business is
Example- a customer purchase a mobile from snehanjali electronics rs 30000 on emi after that your sales executive purchase mobile from customer cash 15000 and sale different dealer cash 20000 than different dealer sales different customer cash 25000
Story is your original customer loss 15000 sales executive ,diff dealer& diff customer profit share 5000
This all happening in just two days
So sir thats why in your boisar branch problem in recovery of emi you can confirm with your finance partner like bajaj , capital,HDB,kisht,Aeon,etc.
Sir if you think my information is useful than mail me I inform you the name of customers and jholers

My name is sonal pavan pagariya I purchased a fridge from snehanajli on 29/1/2018 and i purchased extended warranty from zopper and my serial no is 187989 and my fridge serial no is 171001098DR00364 model no is godrej RD edge DIGI 192 PD 4.2 i have been facing cooling problem in my fridge your technician came twice but was unable to repair it he even changed the circuit but my problem has not been resolved .I dont want to repair my fridge kindly take this fridge back and give me my money back after deducting the depreciation amount. A early response will be helpful.....

Please arrange the meeting of mechanic for test and repair the problem of refrigerator.
My father purchased refrigerator from you at eight to nine year ago till the date no problem occurred in this but from three days we have facing problem.
My address is 306/307, laxmi niwas, nananani park, nirabai patil marg, opp bank of Baroda,virar east,
My mobile no. 8767408428/9769279427

Dear,

I am Vaibhav Rumde, Reside at Virar
I had Visited to virar outlet Snehaajali, the Experience which I feel was very bad The person was very rude to me,I went to buy Fridge which was cost around Rs,80000/- which is cash payment,

I am Keeping in loop Consumer forum

Regards,
Vaibhav
8007702024

Hi,

This is Hemant Kalyani I had visited to Digi1 Vasai Outlet on 05 Jan and selected LG washing Machine 6.2 kg
As discussed with seles person he is ready to give discount on total cash.

I had paid entire cash of Rs. 14500 and assured by sales person you will get the delivery by 06 Jan.

On 06 jan got a call delivery will be on 07 jan than postpone to 08 Jan.

I am really harass on the way of service. since 06 jan to till I am in home taking off from office and awaiting for product.

Today I got next commitment from Mr. Sumit delivery on 09 jan.

I need compensation from diji1 on pathetic service.


Regards
Hemant
9892435518

On date 20/01/2020 I purchased Lg Led tv 43 Uk 7300 pte from shehanjali electronics , Dahanu Road. On delivery time date 23/01/2020 , delivery person called me to dilivery and demand 200 Rupees to deliver my TV. I declined his demand. So that's person didn't deliver my shipment in my address and this person kept my shipment mentioned above Shop. So I took my shipment personally from this Shop. So I can't understand what's your shipment delivery policy whenever I purchased this product. The didn't tell me about that charges. Please look into the matter. Otherwise I had bad experience from your company

I was shocked and surprised how can u hire such cheap staff who doesn't know to speak or have any work etiquettes do you have any guidelines to hire staff or it's just face value . Please see to that good staff is hired so that the stores are presentable like Vijay sales
Thank you

Hi,

My complaint is that,Diji1 still not return my money back yet...I return my purchase fridge on the spot, Even they take 5 day to pick the defective fridge from my house..
Now i am asking for when i got my money back...Today is day, To pay my 1st installment...But why i am pay the money which was Alrday cancel by Diji1...
I want my money back.....This is request you...

Not mentioned serial no of product

I had 32 inch led of Philips taken from snehajali Nallasopara west branch n extent warranty for 5 yrs in month of feb 2015 and I have lost the invoice bill please help for that .my phone no 9270038091

I want bill for my laptop from your side. I was not found my bill. I have issue in my laptop so i went to service center.

I want original bill for the service center visit, so I want your customer care emails id

Pls send someone for installation/Demo of newly purchased automatic washing machine from Snehanjali, Uran, Navi Mumbai shop. For last 3 days no one has visited or neither cared to contact. Pls do the needful.

Hi sir or mam,

I want to buy Washing machine contact me :- 8422091514

Muje kamothe ke Digi1 shop ka complaint karna hai. Prso hume washing machine ka order diya or kal aane wala tha to kal aaya nahi or call karke inform bhi nahi kiya mere papa uski vajah se job par nahi jane wale the aacha hua gaye job par nahi to unki salary cut hotiye.. maine kal 2baje call kiya order kab tak aayega to bole tampo me hai aa jayega 6 baje tak, 6 baje call kiya to bolte hai ki aaj nahi aayega kal aayega.. aaj call kiya to bol rahe hai tampo khrab hai tym lagega, are aise service hoti hai kya, ak mene usse thoda uch nich bolaaki aisi service hai kya kal bole the aab tak nahi aaye to meri complaint mere papa ko ki ki aapki beti mujse aaise bat karti hai, are to kaise bat kare fir, aaise service hoti hai kya yska kam oder delivered krna hai or o gharme hamare fighting laga raha hai…uska naam sagar hai kamothe digital 1 mobile, fridges nad washing machine shop hai…pls

Name sagar,
Mob. 7400064245

My Sns led tv display is not working Pls send your customer service agent

Snehanjali बोईसर येथून 15/05/2019 ला गोदरेज ac खरेदी केला आजतागायत एकही सर्विस दिली नाही मार्च 2020 मध्ये cooling प्रॉब्लेम झाला आहे snehanjali बोईसर संपर्कसाधलाअसता proper guideline करतनाही तसेच बिल दिले असता त्यावर नंबर दिसतनाही तुम्ही झेरॉक्स काढून ठेवायलाहवेहोते असे सांगण्यातआलेआहे आज 7 महिनेझाले ac बंद आहे snehanjali बोईसर harashnment करतआहे

Dear Sir

With reference to above I would like to request you to repair my Kent water filter purchased from you Digi 1 Snehanjali Chinchpokali branch in 2016. Now some part of filter is not working. Please help by providing service.


Regards



Jyoti Dhawan
9082451470

sold me a second hand ac with no service and charge me 42K

you are selling defect articles which are not functioning. no one listen to complains in NSE (E) thats nallasopara.

Digi one vasai branch defective products sale to me..

My SnS tv remote is not working

Remote not available in market

Bought universal remote
Unfortunately tv code for SnS is not available

Tv don’t have any physical button

Without remote tv is of no use

Plz help me

I am bought the led TV model no 32" inch klv32w622f from nallasopra west branch purchases date 23/03/2019 the product giving good and satisfaction bit last 5 month giving technical issue and I was suffering this product trouble I hope so you will resolve the problems as well as soon

Thanks &regards

i brought this TV in 2018 and since week its not working. i tried to call all cutomer care no. and no i have with digi services. All no. are not working. please resolve this issue asap.

Dear Sir,

This is in reference to 0% Interest EMI Merchant/Mfr cashback of Rs.1281.31 and simultaneously there is 10% cashback of Rs.3000/- from icici bank on purchase of Voltas Ac 1 ton for Rs.31,100/- form Snehanjali Electronics, Both these above mentioned amount was supposed to be credited after 90 days to my Icici credit card account, purchased on 17th Oct.2019.


10% cash back of Rs.3000/- which is already credited on 19th Jan.by icici credit card bank and simultaneously cashback was of 0% interest on Emi from Merchant/Mfr of Rs.1,281/- is still not credited to my icici credit card statement till date.

I have attached Purchase receipt for your reference where it is clearly mention that both the cash back amount ie 10% cash back of Rs.3,000/- from icici credit card bank and 0% interest on Emi Cashback from Merchant/Mfr of Rs.1281.32 was supossed to be credit after 90 is still not credited to my icici bank credit card statement

Awaiting for your reply and my cash back of 0% interest on Emi from Merchant/Mfr of Rs.1281.32 is till not credited to my icici bank credit card statement even after 100 days.


Regards,

Collins Dsouza

9869194440

Dear Sir,
I Jagdish Poojari have purchased whirlpool refrigerator INV CNV 278 3s on 07/02/2021 against my old single door refrigerator in exchange offer from your Bhayander East showroom. Salesman inform me that old fridge exchange price will be 1300 and after giving the final price of new Refrigerator will cost to Rs. 21,750. Hence I have paid same amount in cash to the showroom. While delivering new refrigerator at home today i.e. 9/2/2021 the deliveryman has asked of Rs.500 more for my old refrigerator exchange rate. While at the time of booking new Refrigerator I have informed to the salesman old refrigerator condition and model. The sales man has agreed at the time and given me only receipt for the same, does not issued original invoice for the new refrigerator, also told me at the time of delivery the original invoice for the same will issued.
Today the deliveryman asked me Rs.500 more for my old refrigerator stating that my old refrigerator is mentioned in invoice as double door refrigerator. And he charged me 500/- more for the same.
I further mention here that, the new refrigerator delivered by you is defective, when I complaint about the same, I was informed that the Company person will come and repair the same. I requested to the salesman to replace the same as I don’t want to repair it as I have purchased the new refrigerator. The sales man refused to replace it, as the refrigerator is new it has to be replaced with request.
I say that you are indulging in unfair trade practice and there is deficiency in service rendered by you. You are thus requested to replace the new refrigerator with a brand new piece and also give me further set off of Rs.500/- failing which I will be constrained to take legal remedies against your company.

Jagdish Poojari
9324759878

Sample Refrigerator dilevery diya

We purchased Washing Machine S/N 7262552262. Receipt voucher no 39284 from snehanjali kandivali branch in month of Oct 2020(on 17.10.2020)

We suppose to receive cashback of Rs. 826.56 within 90days from purchase date

Yet not received the same
Also I visited kandivli showroom. They promised that it will be credited by March this month

But we are not in the receipt of cashback. Also now they are not responding

We have not expected such poor support from Snehanjali team


We are planning to buy new LED in upcoming month. But such behaviour from your team raised a question for us

Kindly look into matter urgently and do the needful as soon as possible

Akshay Shah
9920416313

Looking for double door refrigerator whirlpool plzz contact me 8689810580

With reference to the captioned subject, I would like to inform you that I had purchased Sansui TV no. SANSUI 50FH16XAF, on 17-05-2016 in India, from dealer Snehajali Retail Pvt. Ltd. Bhayander East, Dist. Thane, Maharashtra, India.

ON 15th Sept 2019 the TV display has stopped working and I tried to complain about it, visited Snehanjali head office situated in Dahisar East, Mumbai. But they told us that SANSUI after sales service not available in INDIA,

Since than i am complainig but till date it was not replaced.

You are requested to resolve the issue at your earliest.

Thanking you

Anand
8169327466

This shop is very bad service.all over mumbai

I buyed whirlpool washing on 13th of august from snehanjali manvelpada(e). They give me a demo product and they denied to replace to product since 16th of august will follow-up with them. Please help us it's too long time.

My samsang 43 inch TV colour is half blacked please send your parsan for repair

ACER BRAND LAPTOP purchased on 2nd december 2021 for rs.29990.00,returned to your ULHASNAGAR-3 Dg1 snehanjali showroom next day 3rd decemner,for not able to charge.laptop not getting charged.TODAY IS 10TH OF DECEMBER,NOT received replacemnet for my laptop.pl process my replacment ASAP.