Complaint Complaint regarding service call response

  • IFB Customer Care Number, Email ID, Office Address, Complaint and Review - Complaint regarding service call response
    Kousik Roy on 2018-12-08 17:46:17

    Letter no. - kroy/ifb/mo/01


    Sub - Lingering in paid repairing of ifb product.

    Dear sir,

    With reference to the above subject, this is for your kind information, that, i, the undersigned had bought a microwave oven of IFB make.
    Recently your authorised service technician have visited my house and solved the problem found on that microwave oven. That time he assured me, that, in spite if any problem persists, your authorised technician will resolve it without any extra servicing charge.
    The very next day of that repairing visit (dt. 27.10.2018), the same problem occured in that machine. I have contacted your esteemed concern through toll free telephone number several times, but in vain. Nobody visited to resolve it till date, though several times the call centre authority gave me complaint ticket numbers.

    On December 7, 2018, again i called your customer care representatives through toll free number. This time they misbehaved with me and till date they neither provided me complaint ticket number, nor any service personnel.

    I am attaching the servicing bill and the previous ticket numbers, given by your call centre authority.

    My request to you, please do the needful and obliged.

    Thanking you in anticipation.

    With regards

    Koushik Roy
    email - siddhidata72@gmail.com
    cell no. - 9126056606


    Complaint Ticket numbers
    -----------------------------------------

    Tkt-1002266165
    Tkt-1002395174
    Tkt-1002309776