Sir/Madam,

This office has received car ZEST XT on dtd 28.07.2018 delivered by M/s Kamal & Company, Jaipur on DG S & D Rate Contract. One of tyre creating trouble due to frequent puncture of tube (copy of bill attached). While carefully examining the tyre it is found multiple cracks on the inner layer causing frequent puncture of tube. However, on external surface of tyre no cut bulge etc is seen therefore clearly indicating manufacturing defect of tyre either due to hard rubber or oldness of rubber. Accordingly, office contacted M/s Kamal & Company, Jaipur for replacement of defected tyre & they send to M/s Bridgestone tyre, Vishwakarma Industrial Area, Jaipur along with letter (copy enclosed). Unfortunately, the concerned authority of BRIDGESTONE, Mr. Mayank Kulshrestha (Mobile No. 9375344404) refused to accept its manufacturing defect (copy enclosed). After that this office again try to contact M/s Kamal & Company, Jaipur (9214307080) but no positive response received by this office. This way of handling the matter clearly indicates the disinclination of your firm towards Government Supplies.

This vehicle is used by the Additional Director General & HOD, Western Region, Jaipur & all the serving is done by yours authorize dealer in Jaipur. Since this vehicle is only 14 month old & covered only 16582 km therefore replacement of tyre is urgently needed.

The higher authorities of GSI have taken a serious note of these events. Therefore, you are hereby requested to replace the tyre referred to the appropriate authorities for initiating suitable action.


(A. P. Singh)
Executive Engineer
for Addl. D.G. & HOD, WR
9862971190