Misbehave by Ahmedabad Ground Staff and didn't allow 7 Passenger to Board Flight where as 3 Passenger had International Connecting Flight & when you contact them their reply in such a way and they don't want to take any responsibilities.

Dear Madam Lisa,

Thank you so much for your prompt and diplomatic reply. Let me tell you i have been requesting you in a polite way and to review with your team to understand the problem we have face due to your ground staff but it seems you have not feel the same as your reply is not at all satisfactory and the reasoning also coz 2 min late & your ground staff don't allow 7 passenger on flight and you are telling us that you work with so many Authority & regulated by various factors which are beyond our control it was just a matter of 2 MIN Late.

Your reply :

Also, I have shared your feedback with regards to our staff at Ahmedabad Airport with the Manager-Airport Operations who will sensitize the staff on shift to be sensitive towards the needs of passengers - what sort of services we got by your ground staff in just 2 min late & what sort of help we got from your ground staff is that you buy another ticket which is costing 11,000 and the flight is after 1 hrs.
Madam if this is the services and reply you provide to your client who is just 2 min late & have connecting International Flight , then let me tell you no need to be so Diplomate coz at the end of the day your team do the way they feel is right.

your reply:

I would like to urge you to see this incident in isolation and allow us another opportunity to serve you. We remain committed to providing our customers the best of low fares along with a hassle-free flying experience. - Your team shouldn't be using such words where it dose not have any meaning, we were screwed up & money was wasted & mental harassment also by your ground staff and you want us to travel with you again so again your ground staff to who you have given all power do the same with us.

Sorry to use such language but i am not satisfied with your reply & action i would like to take this issue future coz it happen with us, tomorrow it will repeat with others and you will again reply them in a diplomatic way where as you don't want to take responsibilities of misbehave of your ground staff.

i will take this issue on a higher level that is for sure & i am sure i will set some good example for others, as i don't want other passenger to suffer the way we have suffer.

Thanks for your Diplomatic reply,

Nehal Udani

Kampala, Uganda.

+256 701 671 511