They called us and taking money with us. Starting Registeration fee RS 2000.
Then they said I gave reference Id to u .And then they said the amount of Rs600
with us and I gave the money for verification.But they did not give us any information after taking money.They said ur job is ready for air ticketing which is totally fake. So don't trust on them.Everytime they changes their names.

i was to board your flight 6e 399 on 2nd feb. unfortunately, after security check i slipped and fell and broke my arm and couldn't board the flight
your ground staff, a lady named sabby was super helpful and assisted me through all the formalities and helped me to a cab. i really appreciate her attitude, professionalism and compassion. thank you to her

I was booked on flight No 6 E 316, Guwahati - Bangalore, on 24th Feb 2017, 5 pm and I had a terrible experience of bad service with Indigo and its two ground staff : Himadri and supervisor Upasana.

I had an important dinner meeting at 845 pm in Bangalore and getting to Bangalore on time was crucial. While there were other choices such as Spice Jet ( at 430) and Jet Connect, I chose Indigo in good faith , believing that Indigo would get me there on time.
The flight was delayed
by half an hour - from 5 pm to 5 30. I was distressed as it meant I would miss my meeting.

I requested a reimbursement so that I could take another flight that would get me there on time ( I was at the airport 2 hours before departure). I was refused.

They said Indigo has a rule that only if there is a delay of two-three hours, will Indigo reimburse. But this half - hour delay cost me my crucial meeting in Bangalore.

Indigo is an airline that does not give the passenger an extra minute at the check in counter, but when the Indigo flight was delayed by half an hour due to no fault of mine, Indigo refused to reimburse me. They should have compensated me, so that I could have taken by another flight.

It was an Emergency for me but Indigo failed to understand and failed miserably in terms of service.

Rules serve as guidelines and Indigo and its staff need to know under what circumstance they ought to make an exception. Rules cannot be hard and fast, you are dealing with human beings and need to be flexible when there is a genuine need. This was an Emergency for me and Indigo was indifferent and unresponsive and to me, that is grossly unprofessional.

This was the highhanded and pathetic service meted out to me by Indigo ground staff Himadri and Upasana.

Apart from this, they insisted that I check in my small hand luggage. I had two handbags ( one in which I keep my purse, the other in which I keep my cosmetics) and one small handluggage.

Once again, they harped on the rules and insisted that I check in the small handluggage - Indigo was late and now they were going to delay me further by making me wait at the luggage collection belt for an additional stretch of time.

I explained and pleaded with them to be reasonable but they were adamant and ruthless.
Lastly, when I first arrived at the check in scounter, she did not ask me of my seat preference, but handed me a middle seat ( 23 B) . Since I was so early ( 2 hours) , I asked if I could be given an aisle seat.

She said nothing was available . When I insisted, she found an aisle seat 3 C .

What has happened to Indigo? An airline that prides itself in hospitality and service, treats its passengers in such a callous and inhuman way ? This was one example of professional apathy upon another.

I regret having chosen Indigo, which is now sitting on past laurels, while the current service scenario is truly a pathetic one...

-- Deepika Govind.

I WANT TO JOIN YOUR COMPANY AS A EMPLOYEE.IF ANY REQUIREMENT ARE LEFT IN YOUR COMPANY THAN PLEASE REPLY ME IN MY EMAIL. AND MY CONTACT NUMBER IS 9467676641

i trid 10 time in costumer care no- 99103-83838, 92127-83838, 18001803838
always say call not complete .in last stage always re-ponce on your side you have dial a wrong no..
my no is -9873669061
i never book future tkt in indigo.

Misbehave by Ahmedabad Ground Staff and didn't allow 7 Passenger to Board Flight where as 3 Passenger had International Connecting Flight & when you contact them their reply in such a way and they don't want to take any responsibilities.

Dear Madam Lisa,

Thank you so much for your prompt and diplomatic reply. Let me tell you i have been requesting you in a polite way and to review with your team to understand the problem we have face due to your ground staff but it seems you have not feel the same as your reply is not at all satisfactory and the reasoning also coz 2 min late & your ground staff don't allow 7 passenger on flight and you are telling us that you work with so many Authority & regulated by various factors which are beyond our control it was just a matter of 2 MIN Late.

Your reply :

Also, I have shared your feedback with regards to our staff at Ahmedabad Airport with the Manager-Airport Operations who will sensitize the staff on shift to be sensitive towards the needs of passengers - what sort of services we got by your ground staff in just 2 min late & what sort of help we got from your ground staff is that you buy another ticket which is costing 11,000 and the flight is after 1 hrs.
Madam if this is the services and reply you provide to your client who is just 2 min late & have connecting International Flight , then let me tell you no need to be so Diplomate coz at the end of the day your team do the way they feel is right.

your reply:

I would like to urge you to see this incident in isolation and allow us another opportunity to serve you. We remain committed to providing our customers the best of low fares along with a hassle-free flying experience. - Your team shouldn't be using such words where it dose not have any meaning, we were screwed up & money was wasted & mental harassment also by your ground staff and you want us to travel with you again so again your ground staff to who you have given all power do the same with us.

Sorry to use such language but i am not satisfied with your reply & action i would like to take this issue future coz it happen with us, tomorrow it will repeat with others and you will again reply them in a diplomatic way where as you don't want to take responsibilities of misbehave of your ground staff.

i will take this issue on a higher level that is for sure & i am sure i will set some good example for others, as i don't want other passenger to suffer the way we have suffer.

Thanks for your Diplomatic reply,

Nehal Udani

Kampala, Uganda.

+256 701 671 511

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