uber customer service is so pathetic that i cant explain in this email. 2days back i complaint about a driver for which you guys have apologised. but i dont think uber is serious about his business. i personally have to take some action from my end. today this driver Santosh called me and said if your destination is far then he wont go. so i have to lie by saying its not far just to make sure he dont cancel the ride.when he came he asked me then i said i have to powai. when i said him powai he was very rude with me and was literally shouting and threatened me. i requested him to please go as i was getting late for a meeting.he was continuously pinning me and was abusing me. even i started fighting with him and asked him to take the cab to nearby police stating. he refused to take me and locked the car and threatened me. i didnt say anything he said if i say anythng he will through me out of his car.also when i booked the cab the name and photo of driver was different. driver didnt match the profile in my app. it was white tata zest. i asked him to show his ID but he refused to show and said he dont have licence and again started fighting i was so scared so i did not say anything to him.i am shocked how uber guys can be so irresponsible. uber is really really pathetic.when i said i will complain about you he was like do whatever you want to. i have already complained about this issue to uber but there was no proper response. no one entertaining me. Uber has to take some strict action againt the driver or else i have to take some action from my end. i have the drivers photo and also i have the complain detail with me. the driver name is santosh he picked me from Kishan Nagar thane 400604. at 12.53PM on July 5th 2018. and dropped me to Powai hirandani supreme business park. If you guys dont want to take any action then please let me know i will handle it my way.