Complaints

  • Complaint
    Sanawar Ali on 2017-07-30 22:37:43

    my language Hindi
    From Chandigarh Punjab
    Maine Chandigarh se Zirakpur ke liye Uber cab booking ki aapka estimate reply aaya 151 rupees but aapke Uber driver ne charge liya 450 rupees
    Maine ride 12 July 2017 ko ki hai
    my contact , 9888379316
    from Chandigarh Punjab

  • wrong cancellation charge
    Madhusoodanan Nair on 2017-08-10 13:54:39

    On 10.08.2017 I was waiting at the location but, surprisingly the driver cancelled the trip. When I called up, first, he said he did not know about the booking and may have got cancelled, and to do the booking again. After, I learnt that he cancelled it, i called up again when he lied that he waited for 10 minutes. I have screen shots of my mobile to know my calls to the driver to compare with the booking time and the cancellation time. It all happened in 2 minutes time. I am wrongly charged cancellation charge of Rs.63. You may check, I have make another booking and travelled.

  • Not refund additional amount.
    Gaurav Mishra on 2017-08-11 13:41:10

    Your driver not return 200 rupees
    driver name Suman 9870445264
    My name is Gaurav Mishra
    Phone number 9990001671

  • complaint
    arvind basukar on 2017-10-26 18:02:55

    Some time in September 2017 I had booked uber car from Fort, university Mumbai. As the cab did not reach for more than an hour, I had to cancel and now when I book a cab it is shown that I have to pay now Rs. 63 or so now to the driver. But the cab services are not at all made available with the result I have switched over to ola. If you can resolve, I will again revert to uber and not otherwise.

  • Overcharged for the trip
    Khyati Wali on 2017-12-01 12:27:13

    I was charged ₹ 50 extra for 2 trips on 29 November , 2017 and 23 November, 2017.
    I had a promo code of ₹50 off on both the trips but while paying the amount was the original amount instead of the discounted amount. For 23rd November the discounted amount was ₹244 while booking but I was charged ₹294 while paying and for 29th November the discounted amount was ₹279 while booking and ₹329 while paying.

  • extra-high fair charged
    Dristy Tanwi on 2018-01-11 20:33:00

    What is the hell is that today I board the cab around 6: 53 pm (11/01/2018) from block e street number 7 east Vinod Nagar New Delhi 110091 from new Ashok Nagar metro station New Delhi,110096 IN POOL it was shown 59rs after completing my ride it will come 164rs.what the fuck is that .then because of your customer care executive they charged more money that is 105rs extra what is that the total amount is 269rs how can possible. I want my money back. so kindy back my money otherwise I 'll sue in the court.

  • Bill copy
    uma on 2018-01-19 11:26:12

    I want bill copy of my ride on 17/1/2017

    KK Nagar to Ambattur & Ambattur to KK nagar

  • selected UPI payment option but paid cash
    Sohail Tanwar on 2018-01-25 11:09:55

    I had a Uber ride on 30/12/2017 at 10:48PM and my bill was 140.24/-, I had selected UPI payment options for payment but my mobile Internet was not working after i finished my ride so i paid the same amount in cash. Now in my uber account it is showing outstanding payment of the same ride.
    Please help me out with same by marking the payment as completed so that i do not face any discrepancy in future.

    Account Email-ID:- tanwarsohail2010@gmail.com
    Contact No:- 9821586011

  • Complaint of Driver
    Lakhendra Singh on 2018-02-02 19:35:06

    sir / madam


    to day evening I books one taxi from vikram nagar Firozshah Kotla to Loni Road
    Shahdara the booking was confirmed and one cab having driver name Mr. Sanoj Kumar having mobile number 08700676547 of vehicle bearing last number 9220.

    I was waiting for the taxi but when I called Mr. Sanoj Kumar he said that I have cancelled the trip because he rang me up three times and I not picked his phone.

    Whereas when I checked my phone immediately there was not missed call and hence was charged for the sum of Rs. 42.00 unnecessarily where as I was continously waiting for the taxi further the Driver Sanoj Kumar asked me to book the other taxi. I was left with no option and booked the other taxi Mr. Sanjeev DL 1RT 9989 at the same time.

    It is not possible that I had not picked the phone of Mr. Sanoj Kumar and booked the other taxi for the same route.

    It is my request to you kindly take the matter seriously so that the other person like me should not feel embarrassment like me and please refund me the sum of Rs. 42.00 as the same was detected.


    Thanks and hope for your co-operation in this regards


    Lakhendra Singh
    Advocate
    9811283730

  • Mobile missing
    Chandan on 2018-02-19 16:28:36

    Mobile missing in uber cab
    Mobile no. 9082880964
    9594610179

    Cab is Suzuki ertiga

  • Uber cab complaint
    Simran iqbal on 2018-03-02 22:25:18

    Sir aaj mene cab book kiya tha driver se baat bhi hui mene unke puchne per brop location batai mene evening 7 baje se 7.45 pm tak wait kiya last m us driver ne bina mughe bole booking cancel kiya or m apne do baby's ko lekar bohat hi preshani se auto lekar ghar aai us driver ka mobile no 8368770893 h mughe bohat dikkat hua

  • 1 of 23 2 times charges in one ride
    Rohit Kumar on 2018-03-07 14:39:17

    I use uber pool today (07.03.2018) from Gentle Bridge Socitey,moshi,pune to Scope T&M Pvt. Ltd.,Bhosari,Pune CAB No. was MH14GD6630,Driver- Anand Car-Hyundai Xcent. Charges was 31.90 for two persons but Driver told me your previous payment were not deducted and I pay him 105 Rs. (72.55 Previous + 31.90) but i alredy paid it on 06 March 2018 through Online Banking.

  • OVERCHARGED
    MUKESH CHANDIRAMANI on 2018-03-28 00:08:33

    RESPECTED SIR/MADAM

    THE ORIGINAL FARE AT THE TIME OF BOOKING WAS 198

    BUT YOU ARE SHOWING RS 249.15

    WHEN I MADE THE BOOKING IT WAS SHOWING 198 THIS CLEARLY SHOWS YOU ARE OVERCHARGING ANY TIME OF THE TIME THE FARE DOES NOT INCREASE MORE THAN 200 . I WOULD LIKE YOU TO LOOK INTO THE MATTER BEFORE I MOVE THE MATTER FURTHER.I AM NOT BEEN GIVEN THE DISCOUNT WHICH I SHOULD HAD GOT
    I REQUEST TO CHECK THE TIME OF BOOKING AND AGAIN IF YOU BOOK UBER AT THE SAME TIME THE CHARGE WILL BE 198.BUT YOU HAVE TAKEN THE AMOUNT AS RS 249.15
    KINDLY CHECK AND REPLY ME BEFORE I MOVE THE MATTER FURTHER
    THANK YOU
    MUKESH M CHANDIRAMANI
    8850536058



    ₹ 198.15




    Thanks for choosing Uber, mukesh
    March 27, 2018 | GO

    10:44am | 2, Nathalal Parekh Marg, Matunga, Mumbai, Maharashtra 400019, India
    11:27am | 1, Sant Gyaneshwar Rd, Suvarna Nagar, Juhu, Mumbai, Maharashtra 400056, India

    Picture of Yadaiah
    You rode with Yadaiah
    14.82
    kilometers
    00:43:04
    Trip time
    GO
    Vehicle
    One star two stars three stars four stars five stars
    Did you know you can order food delivery through Uber? Try Uber Eats and get 20% off your first order with the code 20ubereats. Download the app today.

    Fares are inclusive of GST. Please download the tax invoice from the trip detail page for a full tax breakdown.

    Your Fare

    Trip Fare 249.15

    Subtotal ₹ 249.15
    Discounts -51

    Before Taxes 186.49
    CGST (2.5%) 5.83
    SGST/UTGST (2.5%) 5.83

    CHARGED ₹ 198.15
    PayeTim

  • showing wrong outstanding amount despite paid to driver
    bharat gadhia on 2018-05-04 13:02:59

    REGRET TO INFORM YOU THAT I HAVE PAID RS. 460 TO YOUR DRIVER AFTER MY RIDE.
    AS INFORMED BY YOUR DRIVER THAT SYSTEM IS NOT WORKING AND REQUESTED ME TO GIVE MONEY AS INDICATED BY UBER.
    I PAID RS 460 .
    DRIVER HAS ALSO SUBSEQUENTLY CONFIRMED TO ME OVER PHONE ON 2ND MAY THAT HE HAS RECEIVED CASH RS. 460 FROM ME,

  • mr
    dharm on 2018-05-05 18:04:28

    My Milton thermos left in uber vehicle during my riding plz tell me about process

  • Cancellation fee reg
    Krishna.s on 2018-05-07 22:46:34

    I booked an uber XL yesterday and immediately I contacted the driver and told our location, he told us to come to my location in a few minutes, after sometime he contacted me that he won't come to my location and asked me to cancel the trip, for that I refused to cancel since I have brought 5 adults and two infants with me, then without any information he silently canceled the trip, the msg also reflects the trip cancelled by the driver, thereafter we tried to book uber GO, uber pool and uber auto and also OLA auto from the same location but none is available therefore after 45 minutes we engaged two private autos in the stand near by Gosha hospital to reach our home, but I shocked to see the msg that an amount of Rs.150/- at credit, that amount to be paid my me. For the driver's mistake how can I be responsible for cancellation fee. Hence I request to verify and clear the credit and inform the same to me.

    ---------- Forwarded message ---------
    From: Krishnan S
    Date: Mon 7 May, 2018, 5:43 PM
    Subject: Cancellation fee
    To:


    I booked an uber XL yesterday and immediately I contacted the driver and told our location, he told us to come to my location in a few minutes, after sometime he contacted me that he won't come to my location and asked me to cancel the trip, for that I refused to cancel since I have brought 5 adults and two infants with me, then without any information he silently canceled the trip, the msg also reflects the trip cancelled by the driver, thereafter we tried to book uber GO, uber pool and uber auto and also OLA auto from the same location but none is available therefore after 45 minutes we engaged two private autos in the stand near by Gosha hospital to reach our home, but I shocked to see the msg that an amount of Rs.150/- at credit, that amount to be paid my me. For the driver's mistake how can I be responsible for cancellation fee. Hence I request to verify and clear the credit and inform the same to me.

  • for extra charges
    harsh sharma on 2018-06-30 13:44:29

    dear sir i am harsh sharma 2 days later me book a uber cab to siddhivinayak gamesh mandir suraj pole to vidhyadhar nagar jaipur my app charge to197Rs for drop of my home cab driver asking to paid 497Rs for extra charges toll my route to does note exit have any toll for 266Rs for chage extra my phone no is 8947861782

  • Cheating by M/S Uber in collaboration with their Drivers.
    Prof. N. Dutta on 2018-07-05 16:11:02

    Today, Uber cab ( Driver Habib, ph. no.8777670255) has billed me for a trip without giving the same as I had PayeTim payment mode in a trip.

    The cab didnot turn up but made a trip to cheat the customers. If Uber organisation can cheat an educated mass the what about our general illiterate mass ? This way Uber is making crores of rupees as most people can't make complain. Another interesting fact is that any complain though mobile app can't be submitted to them as it was designed in that way to keep complain minimum. M/s Uber must stop such mass cheating of people of India.
    Thankks

  • Complaint
    Amit Mamgai on 2018-07-06 00:34:11

    uber customer service is so pathetic that i cant explain in this email. 2days back i complaint about a driver for which you guys have apologised. but i dont think uber is serious about his business. i personally have to take some action from my end. today this driver Santosh called me and said if your destination is far then he wont go. so i have to lie by saying its not far just to make sure he dont cancel the ride.when he came he asked me then i said i have to powai. when i said him powai he was very rude with me and was literally shouting and threatened me. i requested him to please go as i was getting late for a meeting.he was continuously pinning me and was abusing me. even i started fighting with him and asked him to take the cab to nearby police stating. he refused to take me and locked the car and threatened me. i didnt say anything he said if i say anythng he will through me out of his car.also when i booked the cab the name and photo of driver was different. driver didnt match the profile in my app. it was white tata zest. i asked him to show his ID but he refused to show and said he dont have licence and again started fighting i was so scared so i did not say anything to him.i am shocked how uber guys can be so irresponsible. uber is really really pathetic.when i said i will complain about you he was like do whatever you want to. i have already complained about this issue to uber but there was no proper response. no one entertaining me. Uber has to take some strict action againt the driver or else i have to take some action from my end. i have the drivers photo and also i have the complain detail with me. the driver name is santosh he picked me from Kishan Nagar thane 400604. at 12.53PM on July 5th 2018. and dropped me to Powai hirandani supreme business park. If you guys dont want to take any action then please let me know i will handle it my way.

  • S Kannan on 2018-08-04 10:45:05

    How to book a taxi and how minutes before it hS to be booked

  • Uber not giving us incentive
    Sachin Ladi on 2018-08-16 12:45:44

    This is my id
    Uber id sac2275
    Car no MH01CR1465
    Registered mobile number 7021476044

    Customer care is holding my incentive I m totally fedup of uber service
    Uber is just taking Care if Customer not Driver of car ..earlier incentive and payment has been hold from uber
    I m taking my car back from uber and with my Friend because my friend and other uber members are totally frsusted due to Uber Service

    I m taking this report to MNS Vehicle Leader Nitin Nadgaonkar who is In charge Of Vehicle Everyone one Knows who is Nitin Nadgaonkar because that person is giving Justice to Uber Drivers

    Now I m taking my car back from uber and other My members also 30 to 40 members

    And we want our payments back with incentive this is the concern or request what ever uber accept

    My complaint is against Amit person who assured u will get but not given and I also intimate Kurla office

    This is my number plz call me
    7021476044

  • Unblock My Mobile No.
    tarun on 2018-09-06 18:40:21

    please unblock my mobile no. 7891004144.
    i have not able to login uber cab account.

  • Mrs.
    Kavita on 2018-09-18 09:22:06

    Hi,
    I have booked Uber car on yesterday 16/9/2018 around 9pm. Car was booked but did not reach to the desired location ,mentioned in the App map. when i called him he refused to come to that location which was hardly 1 minute from hi s;location and rudely said i am going to cancel the trip. And he cancelled the trip, as no fault of mine Uber showed outstanding of Rs 47.25 in my account. by no fault of mine why this outstanding is shown and because of this i have not booked Uber on the same day for my onward Journey, because i know if i book the same then you will charge outstanding amount of Rs.47.25 in that bill.
    Hence please remove this outstanding at the earliest or otherwise i will be forced to not to use uber in future and complain to consumer forum as well. Ideally you should have deducted amount from Drivers payment not from customer (that also no fault from customer).
    I hope you will understand and do the needful at the earliest and instruct your drivers not to do the same in future..

  • Driver cancel duty
    Radha raman on 2018-09-29 09:49:21

    Driver called I am not going

  • Driver cancel duty
    Radha raman on 2018-09-29 11:17:27

    I am emergency but driver cancel duty

  • Driver cancel duty
    Radha raman on 2018-09-29 11:36:22

    Mujhe bahut urgent Jana Tha Aur Main driver Se Kaha ki mujhe bahut urgent hai lekin driver Ne Kaha Meri gaadi mein CNG nahi hai mai aap ko Nahi Doonga

  • For Driver Complain
    Radha Raman on 2018-09-30 13:56:47

    Dear Uber Customer care actually your uber driver name 'Vineet Kumar' was cancelled my ride without any reason as result I have to pay RS 42 without any reason please shortout this problem as soon as possible.

  • Head - Regulatory Services
    Devadas K on 2019-06-10 16:11:46

    could you please provide me the name and contact number of Uber Operations manager in India / Mumbai, this is regarding a business proposal.

    This is not a complaint , need information please.

    thanks

  • Undue charges
    NK on 2019-07-03 13:29:39

    Hi ,
    The driver cancelled the trip without any notificatication and I received the cancellation trip notification .Now , it says I should be paying Rs 20 for cancellation of trip . Please revert this unfair charges .

  • unable to login in to my account
    deepali sarpal on 2020-01-15 15:28:44

    I have registered my account on uber (8360320981) which is linked with my email id and now i have lost my contact no. so i want to registered my new contact no. (8595127919) but i am not getting any verification code on my registered email id as i am not able to login into my account Can you please help me in this issue.

  • Sharma
    Rajeshsharma on 2020-01-23 09:40:48

    Mera id band kiyagaya na hamko koi massage diya gaya aur active nahi kar rahe hai please help my uber thanks

  • Complaint for extra money paid for ride
    Jitendra kadam on 2022-05-29 10:53:13

    29may 2022maine auto book Kiya tha kamothe Navi Mumbai to kharghar muje 83 rs fare batya tha ride khtam hone bad 141 fare Aya 58rd extra tha wo muje refund chiye my no is 7666078584

  • Cancellation by driver
    Saroj choudhary on 2023-01-04 19:37:14

    Dear sir
    We have booked cab yesterday. Cab,s driver has taken our Mobile and cancelled our ride himself and refuse to travel. Full amount of travel is deducted by you. Their is not our fault this is intensionally by cab driver. Please take strict action on driver and refund our money.
    Regards
    Saroj Chauddhary