My connection is not installed till date. I also mailed you in this regard and remind you many times. It is too much late. What is my booking status ? My booking ID is A12967950. It is also against the consumer rules and an unfair illegal practice. As early as possible when it is installed ? Clearly stated the reason and and what is options for me in that condition. If connection is not installed within week I will take legal action against you at your cost. I also try many times to contact you through your toll free helpline no. but it is not working. You has been failed to fullfill your obligations even the last deadline of June 15 has been expired as your commitment. It looks like a big fraud and I will be lodge FIR against you if connection is not installed within a week and also take legal action against you in court of law.

Lalit Kumar
9711484706

Dear Mr. lalit kumar ,



Thank you for contacting us.



At the outset, I would like to sincerely apologies for the experience you’ve had.

We are already working on your complaint and would like to inform you that installation of your new BIG TV connection will commence from 15th June 2018.

We appreciate your patience.



Regards

Team Big TV



Contact numbers:

For complaints/requests: 1800-200-9001 (toll free)

Available between 9:30 a.m. to 6 p.m. (Monday to Saturday)

E-mail: installation@rbtv.in

Website: www.reliancebigtv.in



From: lalit kumar [mailto:lalitkumar1405@gmail.com]
Sent: Thursday, May 31, 2018 1:22 AM
To: installation@rbtv.in
Subject: Reminder 2



My connection is not installed till date. I also mailed you in this regard but you don't even reply to this. It is too much late. What is my booking status ? My booking ID is A12967950. It is also against the consumer rules and an unfair illegal practice. As early as possible when it is installed ? Clearly stated the reason and and what is options for me in that condition. If no connection installed within week I will take legal action against you at your cost.



Lalit Kumar

9711484706





On Thu 31 May, 2018, 5:25 PM , wrote:
Dear Mr. lalit kumar ,



Thank you for contacting us.



At the outset, I would like to sincerely apologies for the experience you’ve had.

We are already working on your complaint and would like to inform you that installation of your new BIG TV connection will commence from 15th June 2018.

We appreciate your patience.



Regards

Team Big TV



Contact numbers:

For complaints/requests: 1800-200-9001 (toll free)

Available between 9:30 a.m. to 6 p.m. (Monday to Saturday)

E-mail: installation@rbtv.in

Website: www.reliancebigtv.in



From: lalit kumar [mailto:lalitkumar1405@gmail.com]
Sent: Thursday, May 31, 2018 1:22 AM
To: installation@rbtv.in
Subject: Reminder 2



My connection is not installed till date. I also mailed you in this regard but you don't even reply to this. It is too much late. What is my booking status ? My booking ID is A12967950. It is also against the consumer rules and an unfair illegal practice. As early as possible when it is installed ? Clearly stated the reason and and what is options for me in that condition. If no connection installed within week I will take legal action against you at your cost.



Lalit Kumar

9711484706