Greetings LG team,



RNP180613028936



I always felt proud for being a LG customer, now that perception has taken a U-turn. Yes, the support and service are really pathetic.



I see a lot of complaints on so many service center of LG. I am too a Victim of such instance that is occurring right now as I type this email.



The Invoice service number: 2419 dated 24th March 2018 from Shreenath Engineering which is located in Old washermanpet of Chennai600021.



I booked a complaint with LG customer care on 22nd of March stating that my 1.5 ton split Air conditioner is not working properly. Water is dripping from the inside unit.



After few checks, the technician resolved the issue and it started working for a month and now to my surprise, the same issue has reoccurred. And as per the bill and paid service the service is valid for 90 days.



I have tried reaching out to the same service center person as well as the branch manager but no luck and on top of it, they are demanding for Money in order to visit and attend the repair.



is Karthik only Engineer in LG who take care of all service?



The area service manner has closed my complaint ticket without my consent



The trust, Loyalty, and belief on LG product and service especially on after sales and services is lost.



I will surely take it to the greatest extent if things are not been taken care.



Past two days I spoke to below person, yet no solution to my complaint.



1) ASM - Mr. Antony Sowrimuthu - 9843909611

2) Branch Owner - Mr. Rajesh Kumar - 7299915088

3) LG Customer Care - Mrs.Preethi - 022 - 62293600

4) BGM - Mr. Gnanamuthu - 9176767259

5) Engineer - Mr. Karthik - 9962924957

6) Service center number - 044- 4215 3888