Complaints
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TravellerRanganath N on 2017-12-07 18:02:06
I Have booked train on 01.12.2017 in that it was waiting list so i cancelled the ticket Rs:-625/ only.at the same time but of that i got the sms within 3 to 4 day you will get the amount till now i didnt get my account if i checked in irctc login it was showing 4th only refunded to ZKPY bank so pls refund to my account.
this is the my transction history
Transaction ID:100001070936445
PNR No 4758754969
Train No./Name:11302 / UDYAN EXP
Date of Journey:02-Dec-2017
Date Of Boarding:02-Dec-2017 Class:SLEEPER CLASS (SL)
From:KSR BENGALURU (SBC) To:KALYAN JN (KYN)
Boarding:KSR BENGALURU (SBC)
Resv Upto:KALYAN JN (KYN) Quota: TATKAL (TQ)
Date of Cancellation:01-Dec-2017 11:59:08 HRS
Ticket Type: E-ticket Cancellation ID:100000201796736
Thank you
N RANGANATH -
Fund refundingBHAGWATI PRASAD on 2017-12-22 13:05:59
On 14-Dec-2017 10:36 PM, "madhu Rani" wrote:
On 14-Dec-2017 9:44 AM, wrote:
Dear Customer,
Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..
Please contact your bankers for confirmation with the given details.
PNR: 2339058700 Transaction Id: 100001053265111
REFUND DETAIL S
S.No REFUND DATE RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
1 17-Nov-2017 1840.0 REFUNDED 100001054826075 17-Nov-2017 Success Refund for Cancellation ZP55e141fe6f78a
In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.
Note that If still the refund is not reflecting in your account,we suggest you to send us the complete Bank statement/Wallet statement (From Date of Booking to till present date) in PDF format so that we may assist you better.
Thanks & Regards
Shivi Saxena
Executive Customer Care
Care@irctc.co.in
Ph : 011-23340000/39340000
www.irctc.co.in
[#7479098]
____________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
____________________________________________________________________
---------------------------- Original Message ----------------------------
Subject: Regard fund refunding
From: madhurani951@gmail.com
Date: 2017-12-13 22:19:03+05:30
To: care@irctc.co.in
Cc:
--------------------------------------------------------------------------
Dear all
I am sending mail u for quarry because fund not receive till now.
Thanks Regards
BHAGWATI PRASAD
On 16-Nov-2017 1:11 PM, wrote:
This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in
Dear Customer,
We wish to inform you that your ticket against PNR Number: 2339058700 has been cancelled successfully as per your request. The refund amount of Rs. 1840 will be refunded back to your respective account shortly.
For any problem please contact us 24x7 Hrs. Customer Support at 011-39340000, Fax No. 011-23345900, Chennai Care No. 044-25300000
Warm Regards,
Customer Care
Internet Ticketing
IRCTC -
Money not refundedParamveer Soundane on 2018-01-01 23:36:51
I booked a ticket from irctc on 21-Nov-2017 and I canceled the ticket and the information is according to the given details.
transaction date 21-Nov-2017.
transaction id 100001014985782.
Refund date to ZKPY is 23-Nov-2017
Please help. -
Money Still Not RefundedAnesha.M.S on 2018-01-10 19:32:30
I Pay to My ACT Net Payment thorough Zaakpay gateway. but Payment is declined.
I contacted my Axis Banker they informed transaction is successful to Zaakpay payment gateway.
They gave a i'd Zp561881259e17b.
I tried to contact their customer care. i cant...
Pls help me...
Its more then 10 days exceeded.
Payment : Rs.922.13
Thanks and Regards
Anesha.M.S
07397374751
09600084264. -
RefundSowmiyaa K on 2018-01-20 12:15:13
An amount of Rs 415.0 deducted against IRCTC Txn ID 100001117464401 on 11-Jan-2018 is not yet refunded
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Refund of money after ticket cancellationSubrat kumar on 2018-02-11 10:40:16
I had cancelled my railway ticket on date 09/02 which was booked on 07/02
How to post image for proof -
Railway ticket refundSaurabh on 2018-02-25 14:16:17
I have cancelled my railway ticket and railway has refunded money but money didn't come to my account
Refund id 100000219192479 plz reply fast -
railway ticket booking transaction failed, but amount debitedTamilselvi on 2018-02-26 14:08:37
i have booked 2 tickets in irctc official app, the transaction has failed due to poor network, but the money was debited from my bank account.when i contacted my bank, they claim that it was with the merchant and asked me to contact the merchant(zaak epayment services).please look into it and do the need.
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payment not clearsachin pawar on 2018-02-27 12:21:17
24/2/18 im paid my loan bajaj finserv amt33254.56 rs transaction details zp565e5524e14dc amt deduct in my bank ac but not paid to bajaj finserve
pls feed back me this mob no 7208614732
sachin pawar -
AliAkbor Ali on 2018-03-20 12:44:56
I booked tatkal ticket 09/03/2018 but due to waiting list l cancelled the booking but refund did not receive yet please refund my balance2290/-
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My number used without permissionTanya on 2018-03-21 11:22:47
Under Zaakpay Customer Care, my number (9810360280) is showing though no permission has been taken. Please remove my number immediately else I will be forced to seek legal action.
Thanks,
Tanya. -
Railway refundRajesh Patil on 2018-04-05 16:49:39
PNR No : 4243102397/trn id-100001209664001
Refund ID : 100000227205470
Refund Date : 02.04.2018
Refund to : ZKPY bank
I have cancelled my railway ticket on 29.03.2018 and refund by railway on 02.04.2018 but this amount is not yet credited to my account hence please verifyy and credit the same to my debit card account no which I have used while booking the ticket with bank of india. -
Money not refundedSunil pardhi on 2018-04-07 14:15:05
I have cancelled my railway ticket on 26/3/18 and returned by railway on 28/3/18 but this amount is not yet credited my dented account.
Pnr no.2243674940
Tr.id:- 100001190475754 -
mobile recharge failurevivekanandan on 2018-04-16 18:36:13
14 Apr 2018 POS 608027XXXXXX3411 ZAAK EPAYMENT SE POS DEBIT 810412208457 14 Apr 2018 551.00
my account debit but not credit my mobile -9488469240
plz refund -
Cancelled Ticket Amount not credited in bank accountAshish Srivastava on 2018-05-03 09:08:55
Dear Sir/ Mam
I had Partial cancelled my ticked on 27-Apr-2018, but still I haven't received refund from IRCTC.
Although I got a mail from your side that the refund has been processed but still I haven't received.
Transaction Details are as follows:
Cancellation ID: 100000233757394
Transaction ID : 100001151431851
PNR No. : 8302194641
Cancellation Date: 27-Apr-2018
Train No. : 12107
Train Name : LUCKNOW SUP EXP
Amount to be Refunded : Rs. 1400
Refund processing date:28-Apr-2018
Refund amount:1400.0
Refund reference no:ZP564c08d3c7a1f
Payment Option used : Zaakpay PG
Kindly let me know up to when this will be credited back to my account, as it's already being more than
5 days. Although I cancelled another ticket on same date & time and it's refund amount is credited in
my bank account.
Hoping for your kind revert. -
blocked CardKhan Zaheera on 2018-05-03 12:21:20
I was trying to make a payment through my pay apt card but it is showing zakpay has blocked my card may i know the reason and it is a very cheap service your contact number will never pick the call
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refunded payments not credit my accountAkshay pawar on 2018-05-04 15:31:20
plz check transaction payment not credit my account payment
PRN No 8705000583/IRCTC
transaction id 100001248780152
refund processing date :30/04/2018
Refunded Amount:760
refund reference no ZP56af61d588249
Payment Option Used : Zaakpay PG
Plz Transaction issue Problem
Plz Contack Me 9168709696
email id Akshaypawar352@gmail.com -
AMOUNT NOT CREADIT IN MY ACCOUNTALMAS AKHTAR on 2018-05-06 12:29:41
DEAR ZKPY 100001252100690 THATS MY REFUND ID IRCTC IS REFUND MY AMOUNT1260RS IN UR ACCOUNT BUT UR COMPANY IS NOT CREADIT MY AMOUNT IN MY ACCOUNT CONTACT NO 868700980A5
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Online recharge not done successfullDeepak Ashok Dhangar on 2018-05-07 18:00:43
I was recharge my mobile no. Rs 498/- 8849597017 on 04/05/2018 Friday form Mobikwik website, unfortunately the amount is deducted my account but recharge was not done successfull.So I humble request you to please check and refund my deducted amount or recharge my mobile no. Any one option can do.
Amount deducted on Axis Bank A/C
A/C holder name : Akshay Ashok Dhangar
Registered mobile no. is 7817023006
OrderId : 56b5c524ba2e6 -
Cancellation railway ticket refundRanjan Kumar Singh on 2018-05-08 06:48:22
Zkpy Bank — not received the refund amount in my bank account after cancellation
I have booked ticket on 14 Feb 2018. pnr no. 6611398236 on train no. 12491 for the date 13 may 2018 the ticket has cancelled on 01/05/2018 refund amount was not received in my bank a/c. I have paid online through sbi bank. Rs.600/- on 14/02/ 2018 to irctc. Refund amount 540
when we checked our irctc website a/c found false massage is showing that rs.540/- was refunded on 02/05 2018 through zkpy bank.
Sir, please resolve the issue and send refund to my registered sbi bank a/c
Pnr no. [protected]
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpy bank
Refund date:30 march 2018.
sorry i have written 2017 instead of 2018. -
Refund of cancel irctc ticketSandeep on 2018-05-09 10:42:01
I wish to inform you that, with reference to refund against PNR Number 2507663922 /IRCTC Transaction ID 100001246084674, an amount of Rs. 1160.0 has not been processed yet as per below details:
Refund amount:1160.0
Refund reference no:ZP56acd0ad7edd5
Payment Option used : Zaakpay
Kindly refund as 7 day over. -
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Cancelled Ticket Amount not credited in bank accountAshish Srivastava on 2018-05-14 20:52:14
Dear,
I cancelled my ticket on 27-Apr-2018, but still I haven't received refund from your side and IRCTC has shown that the amount have been refunded
Although I got a mail from your side that the refund has been processed but still I haven't received.
Transaction Details are as follows:
Cancellation ID: 100000233757394
Transaction ID : 100001151431851
Cancellation Date: 27-Apr-2018
Amount to be Refunded : Rs. 1400
Refund processing date:28-Apr-2018
Refund amount:1400.0
Refund reference no:ZP564c08d3c7a1f
Payment Option used : Zaakpay PG
Kindly let me know up to when this will be credited back to my account, as it's already being more than
16 days. Although I cancelled another ticket on same date & time and it's refund amount is credited in
my bank account.
Hoping for your kind revert. -
Failure of transaction after payment through mobikwik debit cards optionRessul Raj P on 2018-05-23 14:18:02
Sir I booked ticket on 22-05-18 for the journey from parassala to madurai by train 56701 on 24-06-18 through Web site irctc. But the transaction was failed after payment Rs 250 deducted from my bank SBI . My POS number is 470000000231161 at Indian Railways Catering Txn#902628.
But ticket was not reserved. Please refund the amount Rs 250
Details IRCTC train tickets reservation
Transaction id :100001277731556
Booking date :22 may 2018
Payment status :Pending from bank
Transaction amount Rs 250
Failure reasons :No response from bank
Bank name :zaakpay PG
Please refund my Amount Rs 250
Ressul raj
Mobile 9488960359 -
Cancelled Ticket Amount Not Credited In Bank AccountRitesh Kumar on 2018-06-02 20:08:21
Cancelled Ticket Amount Not Credited In Bank Account Zaakpay ID:ZP56d50be4f9679
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payment deducted from my account but recharge is not donelove varshney on 2018-06-21 18:32:47
i m recharging my jio of rs 399 at 01:31 p.m. 21-06-2018 through mobiqwik application .amount is deducted from my account but recharge is not done .
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recharge not done but amount is deductedlove varshney on 2018-06-21 18:41:09
i am recharging my jio plan of rs 399 at 01:31 p.m. 21-06-2018 through mobiqwik application . amount is deducted from my bank account but recharge is not done .
TRANSACTION ID - S86212379
REFERENCE NO.- 817213225360 -
Irctc failed transactionsNitesh ramakant rane on 2018-06-25 22:37:01
I had book tickit on dated 23-06-18. But it's showing payment declined (image attached). But same amount is dedected from bank account (statement copy attached).
Kindly do the needful urgently. -
MRM SASIDHARAN NAIR on 2018-06-29 13:05:10
I have noticed from my Amex Card No. 3769-36436941000 statement dated 28th June, 2018 that an amount of Rs.3090/- has been debited to my Card on 31.05.2018 by ZAAKPAY - utilitsies. I do not remember this transaction and hence please inform for what this amount had been debited to my Card.
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Failed transaction Amount not refundedRishi Jha on 2018-07-07 14:40:48
Amount debited against transaction ID 100001322783316 is Not refunded till date. Axis Details are as below
22-06-2018
INB/584554760/ZAAK ePAYMENT SERVICES
PVT. LTD./ 246.80 318302.11 -
Req - Refund for non booking of train ticketsKarthika M on 2018-07-09 13:22:14
Dear Sir,
I tried booking TATKAL tickets from Madurai to Chennai on 23 June 2018 through IRCTC mobile app, though tickets were not booked but the amount of Rs.941.80 has been debited twice = Rs.1883.60 (since I tried booking twice).
I contacted my bank regarding this transaction, they confirmed that payment is credited to Zaak ePayment Ltd and provided the payment reference number.
Transaction 1 : INB/584612099/ZAAK ePAYMENT SERVICES PVT.LTD./ for Rs.941.80 --> Zaak e Payment ref: ZP56F48AIE5F242
Transaction 2 : INB/584612979/ZAAK ePAYMENT SERVICES PVT.LTD./ for Rs.941.80 --> Zaak e Payment ref: ZP56F48AC652C6B -
Failed Transaction Amount Not RefundedKarthika on 2018-07-09 13:23:37
Dear Sir,
I tried booking TATKAL tickets from Madurai to Chennai on 23 June 2018 through IRCTC mobile app, though tickets were not booked but the amount of Rs.941.80 has been debited twice = Rs.1883.60 (since I tried booking twice).
I contacted my bank regarding this transaction, they confirmed that payment is credited to Zaak ePayment Ltd and provided the payment reference number.
Transaction 1 : INB/584612099/ZAAK ePAYMENT SERVICES PVT.LTD./ for Rs.941.80 --> Zaak e Payment ref: ZP56F48AIE5F242
Transaction 2 : INB/584612979/ZAAK ePAYMENT SERVICES PVT.LTD./ for Rs.941.80 --> Zaak e Payment ref: ZP56F48AC652C6B -
refund balanceParveen sharma on 2018-07-13 13:47:45
i tried general ticket From loharu to jodhpur 2 ticket train no 22421 booking date 01-07-2018 jornay date 03-07-2018 Thought tickets were not booked but the amount of 1540rs has been debited transaction id 100001335879666 please refund my balance in my bank account
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Refund of cancellation amount of railway bookingNitya viswanathan on 2018-07-16 07:46:29
PNR No. 2147727915 ticket was cancelled on 1st July 2018 but the amount us not credited in our account.IRCTC refund status is showing it is refunded. Pls refund the amount to our account.
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ticket refund issueshravan jha on 2018-07-24 15:44:07
I have booked ticket in general quota on 14 july 2018. i got waiting list train no. 12566 for the date 11 nov 2018. i cancel the w/l/ ticket. Received massage in my registered mobile no. That rs. 3970/- will be refunded. Till date refund amount was not received in my bank a/c. when we checked our irctc website a/c found false massage is showing that rs. 3970/- was refunded on 15july 2018 through zkpy bank.
Sir, please resolve the issue and send refund to my registered bank of india account.
Pnr no. [protected]
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpy bank
Refund date: 15 july 2018 -
Payment not confirmedAmit bhati on 2018-08-03 12:26:40
I have paid payment of kredit bee but not confirmed till now
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refundprem kumar marwah on 2018-08-04 10:22:04
by mistake I paid you Rs. 10,000 your
reference no. 000014170933. It is requested to pl. refund the money as soon as possible. -
RefundVenkata Sreenivasarao .Ch on 2018-08-26 23:08:24
I booked three tickets on 30-12-2017 having PNR.No.2502879952. The same was cancelled on 09-04-2018 having Trans.Id.100001104753378 and Refund I.D is 100000229482192. Though it shows refunded, till today amount of Rs.4,890/- is not credited to my bank SBI account. Please persue the matter as early as possible.
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paymentdevi on 2018-08-29 12:28:03
MY ELECTICITY BILL I AM PAYING FROM YOUR SIDE BUT PAYMENT DEDECTED FROM YOUR SIDE BUT NOT PAID TO ELECTRICTY ACCOUT AND NOT RETURN TO MY ACCOUT TILL NOW 25/8/2018 YOUR SIDE DEBIT FROM MY ACCOUNT TILL DATE NOT RECIVED PLS. SEND YOUR CUSTOMER CARE NUMBER ALSO ALL NUMBER CLOSED FROM YOUR SIDE
THANKS
DEVI (9462090501 -
Payment deducted by transaction should be failedVikas Narendra Yadav on 2018-09-03 16:43:12
Hi sir when I pay my amount by kredit bee by net banking the amount be deducted by bank and the transaction should be failed than I call the axis bank customer care he said me your transaction should be successful by bank from zaakpay so please contact for zaakpay they should refund your money back
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Payment failedVikas Narendra Yadav on 2018-09-03 16:45:16
Hello! Your A/c no. 200063 has been debited by Rs. 1531.44 on 03Sep18. The A/c balance is Rs. 830.44.Info: INB/601977332/ZAAK ePAYMENT SERVICES PVT. Call 18605005555 (if in India) if you have not done this transaction.
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PaymentChetan kumar on 2018-09-09 15:36:07
Dear sir
I m Chetan form Sonipat. I have payment to Bijali bill payment 6.9.2018. Payment debit for my account but no bill payment. Pls help me my refund money pls -
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Debit my accountN shiva prasad on 2018-09-26 18:48:22
Apka join customer care number Nahi hai kyu hamara Hina haramkarevo Mera transaction fail huwa 15 SEP 18 ko please Mera paisa vapas kardo yar ref ID Zp575e1d0d926bb aise website chalavoge to Kaise Kam chalega
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Debit my accountN shiva prasad on 2018-09-26 19:00:08
Apka join customer care number Nahi hai kyu hamara Hina haramkarevo Mera transaction fail huwa 15 SEP 18 ko please Mera paisa vapas kardo yar ref ID Zp575e1d0d926bb aise website chalavoge to Kaise Kam chalega
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Refund amountRahul k vadher on 2018-10-20 16:15:15
Dear sir
I m recharge in electricity bill 12 Oct amount debited my bank account recharge show failed 8 day complete but money was not come my bank account how many time to come
Your faithfully
Rahul vadher -
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Refund amount not credit a/cRajesh.k on 2018-11-03 10:25:14
IRCTC refund the amount 1890 onZaakpaypG 22/10/2018 But cash not received in my SBI bank account please resolve this as soon as possible.
Refund reference no.zp573d755d89bf0
Transaction ID.100001405046231