Concerned service centre- National Garrage Raipur.
Customer name:- Mrs.Madhuri Sharma(my mother)
I am her son Dr.Anurag Sharma. I was a satisfied customer once, used to give nice feedback, now I am complaining. Please listen to customer's feedback.
Vehicle Details CG-04 HB 2976 Indigo CS GLX White
Details of submission at service centre 09/05/18 at 2:00 pm
Till today i.e. 12/05/18 I haven't received my vehicle. During my last service also I had the same type of problem but I ignored assuming that sometimes it happens. But this time they have crossed their limits. I had a doubt last time that parts are changed illegally during service and old faults are resolved but new faults are generated. I discussed this matter with the concerned person this time and asked him to look into this matter. I am sending you the job card please decide yourself whether I m right or wrong.
They have already wasted my three valuable days. I had blind faith in your service for even minor problems but now I learnt not to believe in your words regarding customer satisfaction. Two out of 10 people receive call properly and those who receive keep on transferring calls to other extensions where no one picks it. Then they provide mobile nos of the service providers who are in leave. Plz tell me if a single person is in leave can u justify that vehicle can not serviced in his absence.
I know I am one of your customers. If I don't come to your service centre its not a big loss to u. But be assured It will be a loss of 9 years old satisfied customer. Hoping for a solution from your side. Those who are playing with image of such a big company should be treated in appropriate manner.
Your most dissatisfied customer.
Dr.Anurag Sharma
Professor, Rungta Engineering College,
Raipur.
7999313452