Complaint SAMSUNG REFRIGERATOR

  • Samsung Customer Care Number, Email ID, Office Address, Complaint and Review - SAMSUNG REFRIGERATOR
    ANTHONY JOSE BORGES on 2018-02-15 21:02:31

    I had purchased a Samsung refrigerator in May 2014. It has a warrenty of 10 years for the compressor.

    The refrigerator stopped working on the night of 6th Feb 2018.

    The break-down was reported to your office on 7th Feb 2018 & the product request no. is 4254592476.

    The Engineer who visited my house & checked the refrigerator, was of the opinion that the PCB of the inverter has failed & needs to be replaced.

    I also recd. an estimate bill of approx. Rs. 4604/- for replacing the PCB on 12.02.2018.

    After my acceptance to bear the cost, the Engineer again visited my residence, with a new PCB on 13th Feb 2018.

    Somehow, the Engineer realized that the PCB is alright, but it is the compressor which has failed & needs to be replaced.

    As a customer, I fail to understand one thing, why Samsung should take so much of time to locate any required component.

    I had also requested Samsung Panaji, Goa office, whether they can make an arrangement for a stand-by refrigerator till this unit is put into functioning position.

    My opinion is, Samsung needs to do a lot to improve its service factor.

    I am without a refrigerator since 7th Feb & I am unaware till what date I will have to wait.

    A copy of this mail will be forwarded to Consumers' forum.