Hi,

I am Mangesh B. Khochare. I work in Lower Parel and live in Dombivali.

Yesterday, on Wednesday 11/10/17, I reached the Dombivali railway station for my daily travel in the Mumbai local train to my office, but at that time there was no train, as all trains were (and usually are) delayed.

One slow train that is scheduled to leave at 10.18 am (Thane local) was already 10 minutes late, it was on platform number 3.

Another train on platform number 5 (A fast local) which departs at 10.34 am was also late by around 15 minutes.

Given the delay and my urgency to reach my office, I decided to travel by the 10.18 am, Thane local.

i thought I will catch the fast local from Thane, which is scheduled for platform number 7, from Thane to CST at 10.49 am.

But due to the delay I only managed to reach Thane station and on platform number 3 the Thane fast local had already departed.

So then I went to platform number 6 to catch the fast local at 10.46 am. I found out that this train was also late.

Hence, given the multiple delays I decided to board the Pune-Mumbai passenger express, which was almost empty, so in order to avoid any more delay I caught the Express, since I have a 1st class local pass Kalyan to CST (Which I showed the TC).
I was forced to board the Express, as if I reach my office after 12 pm my half day gets cut along with my salary.

When I got down on Dadar platform number 6. A TC named: Sajid Dharme, Batch No. 152, caught me and he argued with me rudely.

I requested and informed him that I don't do this daily (Traveling on the Express) just on Wednesday, as all the local trains were delayed and I absolutely had to reach my office before 12 pm.

But he didn't listen to my request and he said to me that if the train is late then you don't go office only.

I said to him that many a times many other passengers also can't catch the local train, because the doors/entrance to coach gets blocked due to the large number of passengers already traveling inside the coaches.

Daily 2-3 people lose their lives due to the rush and disorganised nature of the station. It is very bad and extremely dangerous.

Some local and probably many 2nd class passengers also illegally travel in the 1st class compartment. Specially on the 9.55 am train, it has 15 cars/coaches and travels from Kalyan.

Out of the 15 cars, one whole car is reserved for 1st class passengers, but even in that more than 50% of the passengers are either 2nd class passengers or ticketless.

For the same there no action that is taken against them (they get down at thane, so no once catches them).

Why is there no action taken against them?

Even Railway Staff CRMS who carry an official card inside their shirt pocket (displayed half) to people, travel in first class.

As per the rules they are not allowed to travel in first class, but they do so illegally.

The TC said that they (CRMS staff) is not our responsibility and he the proceeded to charg me Rs. 340.

I believe that this is incorrect and due to delays from the Railway's part I was charged Rs. 340 incorrectly, I also happened to be late for work and my half day was cut.

Request you to place look in to this and investigate, as a customer of the Indian Railways, I believe that I have been wronged and would like to be compensated for the fine.

Regards,
Mangesh B. Kochare