Shree Maruti Courier Service Customer Care, Complaints and Reviews
Yellow Pages Business Directory
Date: 05/11/2017
Shree Maruti Courier Service Customer Care Contact Number : +91 79 2693 2688
Shree Maruti Courier Service Customer Care Address : 52/A, "Titanium", 100 Ft. Road, Ahmedabad, Ahmedabad District, Gujarat, India - 380015
Shree Maruti Courier Service Customer Care Number : +91 79 2693 2689
Shree Maruti Courier Service Customer Care Address : 52/A, "Titanium", 100 Ft. Road, Ahmedabad, Ahmedabad District, Gujarat, India - 380015
Shree Maruti Courier Service Customer Care Number : +91 79 2693 2689
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Ruthless behaviour of Umesh at HSR Layout office by sindhu:
(4 of 5)
On Feb 20, 2018, at about 9.30 am, I visited Shree Maruti Courier Services Pvt Ltd at HSR Layout to deliver an important document to Trivandrum. Umesh, supposedly the person in charge there told me that the package will reach after two days, i.e., on Feb 22, 2018. He told me that if I sent through fast track, then it will reach before 1 pm. Since this was extremely urgent, I paid Rs.300 and chose to send through fast track mode.
When I tracked shipment online on Feb 22, it was mentioned that it is ready for delivery to Guwahati. I called them immediately to check the status as the courier hadn't reached the recipient. He asked me if I had sent to Guwahati or Trivandrum! I got paranoid as this was critical and I couldn't afford to waste another minute.
I immediately rushed to the courier office and asked them for the status. Umesh was extremely rude and denied even having accepted the package from me. He said that it must have been somebody else and said he doesn't know anything about it (although it was his own employee if at all it wasn't him). He was not being helpful at all and he was yelling at me defending himself. He wasn't taking any responsibility for his staff's actions.
To being with, he denied that he was the one who accepted the courier on 20th morning and argued that it will take 2 to 3 days for a courier to reach TVM and when I asked me why I was given wrong information that it would reach on 22nd and before 1 pm if sent through fast track, he said he doesn't know! I needed a resolution and all he did was yell at me saying that's how it works.
As part of the fast track service, we are supposed to get sms alerts on booking and delivery. When I asked him why I didn't get any sms, he asked me if they entered manually or on system. How the hell am I supposed to know what their procedure is. I told him I have no clue except that the receipt that was issued to me by him says 'Fast Track'. He said at that time the system was down early in the morning and so, he couldn't enter in the system using the software and therefore my number was not registered for alerts. I asked him if they can update right then so that I am at least informed as soon as it is delivered. He said no! I asked who was in charge of the office and he proudly said he is the only one in charge. I didn't have anyone else to escalate the matter to.
Another lady in the office named Jayalakshmi tried to help me by contacting their counterpart in Cochin and Umesh yelled at her too and told her to hang up. He didn't allow her to update me about the status of the courier. I requested him that at least if she is trying to help, he should allow her to do so. But he continued to yell. I was told by their Cochin counterpart that they had received the package only on 22nd although it was to be sent to them on fast track. This man did not own up to any of his mistakes or for giving me wrong information that the courier would reach before 1 pm on 22nd. He wasn't apologetic for any of this and made no attempts to help me but only raised his voice and continuously yelled. I had to tell him that I would call the cops if he yelled this way and only that made him stop yelling but he never offered to resolve this issue.
The package did not reach at 10.30 am on 23rd and when I called up, Umesh yelled on phone again asking me who said that the package would reach by 10.30. When I told him that their cochin counterpart informed me yesterday, he said it would reach only by 1 pm. The package did not get delivered before 1pm either. He is extremely arrogant, harsh and rude. He had no manners whatsoever to talk to his customers or at least to a woman! I got cheated and misinformed and to make it worse, there was no help from this man.
Delivery problem by Ashish:
(4 of 5)
Your delivery person is not given the material to right person in tata motors sanand Gujrat he is drop the material at front gate. why?
Tracking no.. : 3389200017765(Status) by kuraba Raghavendra:
(4 of 5)
Dear Concern,
we are unable to trace the courier. Its been 15days after sending . No proper response from your end. Even no response for calls also.
Requesting you all please take prior action and confirm us with courier.
No response about parcel by Asad:
(4 of 5)
My family member has couriered one parcel by sri maruti courier service before 6 days, but still I have no received that.
Triec to track but nit showing even able to contact to customer care no budy is receiving the call.
This is the worst courier service till now I had experience.
I am suggesting avoide to use this courier service, I think they don't care about the argency of requirements.
Complaint by Suraj prajapati:
(4 of 5)
The Tele caller his name is Tiwari in lower parel branch he doeS'T have SENSE TALK TO Costumer.
Shouting on costumer told me that you know the rules.
He says if you want parel urgent then book the parel in priority.
His behavior is so rude take some action plz..
Villages service by Mineshbhai:
(4 of 5)
Dear
If you're not service provid in village area why you received our any documents
From
Valsad
MULI,mandir
396045
Salary complaint by Sanjeev mahato:
(4 of 5)
Sir I have not received my sallary in my account so find out my sallary
Co shree maruti couir pvt t
Delivery problem by Alpesh Gajera:
(4 of 5)
Yesterday delivery man call me to pickup courier from sarthana branch though my full address is mentioned on courier ..
This is happening on regular basis.
Yesterday I denied and he has returned my courier to my company .
Kindly take serious Action against this..
dealy service - DOCKET NO - 19151920025502 by Ravindra:
(4 of 5)
Sender dispatch the courier on 30/09/2019 from pune but we did not get it till now. Courier is very urgent .
DOCKET NO - 19151920025502
Poor performance and service by Ashwani Kumar Gupta:
(4 of 5)
Maruti courier service is a very poor courier service..its delivery time is very high.and delivery man behave was very uncomfortable and unmanner.never used maruti courier.
Unprofessional Service from Maruti Courier by Mohit:
(4 of 5)
Maruti Courier is a worst service provider. We booked a mass 800+ new year calendars delivery within the city and even afetr 20 days, they didnt even deliver 60%. No reply when emails are sent to them..
Urgent Complaint Regarding Misrepresentation and Non-Delivery of Shipment (Document Number: 23027200726285) by Agilan J Jayaraj:
(0 of 5)
I trust this message finds you well. I am writing to express deep dissatisfaction with the recent courier service (Document Number: 23027200726285). On the 14th, I paid an additional 1000 rupees for air delivery from Delhi to Bangalore. Regrettably, the shipment was sent by road, contrary to our agreement.
This misrepresentation raises serious concerns about your company's integrity. I entrusted Shree Maruti Courier Service with a time-sensitive delivery, and the deviation from the agreed service level is unacceptable.
Attempts to contact Amanjeet Singh at +918750873028 have been futile. I demand immediate clarification on why my high-priority shipment was sent by road despite the air courier charge. Additionally, I seek an explanation for the air courier fee discrepancy.
I urgently need information on the current status and location of my package, picked up on the 14th.
I expect a prompt and comprehensive response. Failure to address these concerns will compel me to escalate through consumer protection channels and share my negative experience online.
Service issue | Complaint | Query | Feedback | Suggestion | Reply