UTS R-Wallet Customer care support R-Wallet Helpline number
Nissan Service Center
Date: 06/27/2017
- State : Tamil Nadu
- City : Chennai
R-Wallet is closed wallet of Indian Railways. Currently, it will be used to buy suburban tickets in Mumbai and Chennai suburban section .Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Recharged value not shown in R-Wallet by Vivek Shrivastav:
(4 of 5)
I had recharged my R-wallet by on line but recharged value is not showing in my R-wallet although it is showing in recharged history. I had tried to contact with customer care service but that numbers are no available which is given in help line section of "Help"
Now what to do,,??
Money deducted but Ticket not booked by Anil Kumar:
(4 of 5)
I ve booked season ticket user id 9041939211 from ldh to asr but money deducted nad ticket not booked
Booked ticket not view by T.elambooranan:
(4 of 5)
Booked ticket regarding.i had 1st class booked ticket from chennai pattu to beach.my mobile updated to android 10 version.now the the its not working.ticket is not able to view
by SHAKTI NANDAN VERMA:
(4 of 5)
What is the customer care number of lucknow for reverting r wallet surrender process.
UTS by Venkatarama N:
(4 of 5)
By mistake I have deletd my wallete,
by calling CC number given here
04425351621,the balance immediately returned to my wallete.
The CC assistancewas prompt.
Thanks all..
Surrender r wallat and refund by Viren modi:
(4 of 5)
1) How to surrender r wallat and also refund amt .
2)Where is uts centre for Vadodara location
Amount deducted but not reflected in wallet. by Avijit banerjee:
(4 of 5)
Dear rail care,
I recharged 100 from my INDIAN Bank account on 22-Apr-2021 using net banking. But in wallet balance it shows recharge initiated but amount deducted from my account. So please refund my amount to my bank account. Really frustrating from this app. So kindly make necessary steps to Solve this problem. My ID is -9830096688
My uts status showing Recharge initiated by Anup shinde:
(4 of 5)
As I have recharged my wallet on 24/11/21 Rs.500/ in status is showing Recharge initiated.
When goes through check the wallet it shows 0 balance.so kindly look into the matter.
by VIVEKANANDAN:
(4 of 5)
Dear UTS Team,
i am using our UTS Mobile app resilient My Mobile is Problem so Format mobile now re install UTS app this issue mismtch in registered IMEI DO YOU WANT TO GIVE HANDSET CHANGE REQUEST
CANNOT PROCESS imei change request active tickets are there for the day more that 5 days this issue so please clear the
Non crediting the amount of Rs.500/- in R-wallet of UTS. by B Ishwar Rao:
(4 of 5)
I made a transaction to recharge the R-wallet of UTS on 2nd December 2021 for Rs.500/-. The amount has been deducted from my Saving bank account successfully. But, the amount of Rs.500/- is not credited in R-wallet of UTS.
Money Related by SOURABH LOHAR:
(4 of 5)
Sir i have recharged ₹100/ 16 December 2020
At 07;15 Morning still now not recived in wallet balance what can i do sir?
My wallet recharge on 24th dec but balance not increased by Aniket Shrikant Trivedi:
(4 of 5)
My mobile through 9867788090 i add Rs 1000 via paytm and Rwallet showing Recharge initiated RWALLET Txn reff 01000692021CO1628080
Pls add or refund back to sources
Paytm reff 8727253@paytm upi reff 135885306957
Money deducted from bank but not credited in R-Wallet by Vicky Sindhwad:
(4 of 5)
Today i have added 100₹ to my uts account wallet through Paytm UPI option and I have added my UPI ID. Completed payment through UPI and later on I came back to uts app and I got an error message on the screen and my money is deducted from my account and my transaction is successful I can see that in UPI transaction. On UTS R-wallet money did not get credited and on UTS recharge history that transaction status is recharge initiated.
Not successful my uts wallet debited from my account by Gopal Chandra Mondal:
(4 of 5)
Please help me 29 Jan 2022 Rs 200 debit my account but not successful recharge uts wallet.please refund me mob 8130257470
Payment not received in uts trough paytm by Rahul Sanjay salvi:
(4 of 5)
I done payment through Paytm but money deducted from my account but not yet received in uts.
Money deducted from Bank account but not recharge in R wallet by Keshab Chandra Mohanta:
(4 of 5)
Sir/madam
Sir,
I have made one transaction of Rs.200 through freecharge on 10nd Feb, 2022 to recharge my UTS Rwallet (transaction no 376082608222A1116570). The above said amount was debited from my saving bank account, but the amount was not being credited in my Rwallet. So, I request you to kindly look into the matter and take necessary steps so that I can get my money back as soon as possible.
My User ID is 9679731186
Keshab Mohanta
Wants to restart my rwallet by Yash Patki:
(4 of 5)
Mainr wallet use karta hu but by mistake mere se surrender option click huva tha so because of that main ab r wallet use nahi kar pa raha hu even Maine surrender value bhi ticket counter se collect nahi ki hain so if muze once again r wallet restart karna ho toh muze kya karna hoga?
refund my money by surajit saha:
(4 of 5)
My money has been debited from bank but not credited in uts R-wallet
My UTS app mobile no. 9932329269
Transaction date : 20th march 2022at 11:39:08 hrs
Transaction ID :375294198223K1139082
Amount pay / deduct : 306.37
Payment issue by Priyanka shaw:
(4 of 5)
Sir,
I have made one transaction of Rs. 100 through Ptyam UPI dt on 19/03/2022 at 01.48 p.m. to recharge my UTS Rewalet(Order I'd 803190232667499)
The above said amount was debited from my savings bank account, but the amount was not being credited in my Reallet. So. I request you to kindly look into the matter and take necessary steps so that I can get my money back as soon as possible.
Thanking you,
Priyanka shaw
Uts ticket local R wallet by D.selvakumar:
(4 of 5)
Wallet. Settlement request has already
Received which under. Process but Amount not coming my Account Rs 95
Service issue | Complaint | Query | Feedback | Suggestion | Reply