UTS R-Wallet Customer care support R-Wallet Helpline number
Nissan Service Center
Date: 06/27/2017
- State : Tamil Nadu
- City : Chennai
R-Wallet is closed wallet of Indian Railways. Currently, it will be used to buy suburban tickets in Mumbai and Chennai suburban section .Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
The R-Wallet with zero-balance will be created without any additional cost upon Successful Registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.
UTS R-Wallet Customer care support : R-Wallet Helpline number
Phone: – 7045033646 (for Mumbai users)
– 044-25351621 (for Chennai users)
– 011-23361955 (for Delhi users)
– 138 (for Kolkata users)
– 138 (for Secunderabad users)
Email: [email protected] (for Mumbai users)
[email protected] (for Chennai users)
[email protected] (for Delhi users)
[email protected] (for Kolkata users)
[email protected] (for Secunderabad users)
How to Recharge R-Wallet?
R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.
How to check the R-Wallet balance?
The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).
How to Surrender/close my R-Wallet?
The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.
How to Block my R-Wallet?
The user is allowed to block the usage of R-Wallet through Helpline number (listed below) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.
How to revert a Wallet Surrender request?
If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number for your city and request for the same. However once refund has been collected from the railway counter no further reversion will be possible.
How to change the mobile handset?
One can change the handset once in three months. The steps to change the mobile handset is as follows:
1. The passenger has to initiate the change handset (IMEI) request from the existing mobile number.
2. The passenger can Download the app in the new mobile device.
3. The passenger login to the application using their credential.
4. The passenger will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
In case passenger is not having any valid tickets, then change handset request may be initiated from the website https://www.utsonmobile.indianrail.gov.in
Service issue | Complaint | Query | Feedback | Suggestion | Reply
Respected Sir, i request you kindly utsreactivate my rwallate on uts by ganampeta santhosh reddy:
(5 of 5)
478276206236S2033447
june28 2023 20.33.44 please re activate rupees 1123 rupees my phone number 9550725511
my mail santhoshreddi8@gmail.com
Refund wallet money by Sandeep singh Tomar:
(1 of 5)
Maine 40 days pahele apne UTS app mai 700 rupee Add kiye the but jab bhi online ticket book kro railway station k aas pass ya uske bhar se ticket not book facing problem meter distance plz refund my money 40 days ur side not revert my request
Account se paisa debit ho gaya uts walit me crradet nahi hua by Santosh Kumar:
(4 of 5)
Uts mobile number 7352101952
R-Wallet by Gowthami:
(0 of 5)
I have recharged for 200 but it not credited in my r-wallet
R Wallet not recharged but amount debited from my account by Aswin Jero J K:
(0 of 5)
I have paid the amount of 100rs in phonepay to recharge my wallet amount but money has debited from my account but not recharged my wallet
Service issue | Complaint | Query | Feedback | Suggestion | Reply